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Reviewed September 16, 2015

Just across the Ed Koch Queensboro Bridge which leads right into the city is this hidden gem. Its relaxed and unique checkin process was a breeze and the views were amazing. The rooftop deck looks right into the NY cityscape, has plush deck chairs for tanning and all day free bottled water during summer, although there is no pool. They featured a nice pastry spread in the modern contemporary lobby in the mornings and fresh espresso bar for purchase all day. Dogs are welcome and I would definitely recommend using a third party website to book with a deal.

Room tip: Ask for a corner room for extra floor space and/or Manhattan views if thats a priority.
Date of stay: September 2015
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank Wrldtraveler365
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Christina B, Guest Relations Manager at Boro Hotel, responded to this reviewResponded September 28, 2015

Dear Wrldtraveler365,

We invite you back to see the developments we will be making to our roof and our restaurant concept in the upcoming months! We are thrilled to hear you had a comfortable as well as enjoyable stay with us. Please do not hesitate to reach out to me or the hotel directly to be provided with the absolute best possible rate that is guaranteed.

Best,
Christina
cbatalias@borohotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2015

Very shady guy who was not of professional appearance checked us in. He didn't explain the amenities. Waited 30 min for ice and ended up getting it myself downstairs. Waited 40 min for wine glasses. Horrible service. They don't care about the guest and it is blatantly obvious. Beautiful rooms though. Architecture is amazing. Neighborhood is safe. Hotel is only a few blocks from the N train (get to midtown in 10 min). Decent view from balconies. Great takeout and delivery in the area. When I made the reservation I demanded a high floor otherwise I wouldn't want to book it. The woman on the phone said my request would be honored yet they put me on the 5th floor. So if they tell you something don't always believe it. If I stayed here again, it would be for the design of the hotel...certainly not the service or hospitality (which was non existent).

Date of stay: August 2015
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Gary D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Christina B, Guest Relations Manager at Boro Hotel, responded to this reviewResponded September 28, 2015

Dear Gary,

We thank you for your feedback. The experience you are describing is not our standard and we would greatly appreciate a second chance! We do pride ourselves on our customer service and guest appreciation, which you described as heavily lacking- please let us assure you this is not the case and we do genuinely care about our guests and their comfort. Please reach out to me directly to further discuss and plan for your next trip.

Best,
Christina
cbatalias@borohotel.com

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Reviewed September 13, 2015 via mobile

Stayed for a weekend of sporting events. Room was clean and the windows were cool bit no view. They should indeed assign all upper rooms first.
Four flaws.
1. You must stand in the shower to turn it on so you get cold water rush.
2. Only one nightstand.
3. No space for toiletries bag.
4. With the open shower design the floor gets fully soaked.

The rooftop had a great view but the bar was not yet open for business.

The staff were friendly and helpful.

Date of stay: September 2015
Trip type: Traveled with friends
2  Thank lauramE3955CF
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Christina B, Guest Relations Manager at Boro Hotel, responded to this reviewResponded September 28, 2015

Dear Laura,

We hope you will rejoin us once our rooftop bar is up and running in the coming months. Thank you for your feedback regarding our bathrooms, we will try to address these problems for the future. We invite you back to give us another shot at providing you with an exceptional guest experience- please do not hesitate to reach out to me directly for reservations or further comments.

Best,
Christina
cbatalias@borohotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2015 via mobile

We stayed at the Boro Hotel during their "soft" opening. The space was beautiful, staff more than helpful and location perfect to both Astoria and Manhattan. Great access via bridge or subway. Highlights were the balconies with city views, breakfast in the lobby- just continental fare but fresh and nice to sit and hang out, and the rooftop deck with magnificent views of the New York skyline. We booked a room with 2 double beds but found out they ran out of those rooms so we were given 2 connecting queen rooms for the price of one. Nice move.

Date of stay: August 2015
Trip type: Traveled with family
Thank juliesP4911CI
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Christina B, Guest Relations Manager at Boro Hotel, responded to this reviewResponded September 28, 2015

Dear Julie,

We can't wait to have you back to see our progress! In the next coming months, we expect to have our restaurant concept up and running. Out guest's comfort is our number one priority. Thanks for your kind words!

Best,
Christina
cbatalias@borohotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2015 via mobile

I want to start off by saying wow very cool hotel hip hotel !!!!

me and my friend stayed for 2 nights after a long
flight all we wanted to do was rest . it was a very nice clean hotel . The staff was very polite and nice and big round of applause for Kareem at the front desk/Concierge made sure to help us endless with shopping places recommend food, museums, and all the attractions you can think of great spirt made our stay very chill and relax BIG THUMBS UP SIR THANK YOU.

ROOFTOP VIEW had us blown away wanted to do a photo shoot on but no lighting at night :( we were told it's a soft opening so it's ok I def can't wait to return

Breakfast was delish

Room and bed was a+ soft comfy beds balcony room speechless

my new favorite HOTEL !!!

Date of stay: September 2015
Trip type: Traveled on business
Thank Smith W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Christina B, Guest Relations Manager at Boro Hotel, responded to this reviewResponded September 24, 2015

Dear Smith W,

We are thrilled to hear that Kareem was able to assist you with some activity ideas. Regarding the rooftop, we will definitely be making additional developments that will be revealed during the next rooftop season (Spring '16!). We look forward to your return, please do not hesitate to contact the hotel directly.

Best,
Christina
cbatalias@borohotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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