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shadowcliffmanager
Grand Lake, Colorado

Nice new hotel, great location

4.0 of 5 bubblesReviewed May 5, 2019
The location next to the subway into Manhattan is excellent. The room was commodious, tidy and clean. Breakfast is nothing special, and I found the reception to be disengaged at best. Otherwise, well worth the price of the stay.
Date of stay: April 2019
Trip type: Traveled with friends
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Home2 Suites by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
home2lic, Front Office Manager at Home2 Suites By Hilton New York Long Island City/ Manhattan View, Ny, responded to this review
Responded Oct 8, 2019
I wanted to say thanks for your recent stay here at Home2! We hope you felt at home and can’t wait to welcome you back again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 30, 2019 via mobile

If you looking for a good hotel...you find it! Their service were excelent. Their employees always gave us the best orientation for take a walk in Manhattan, Brooklyn, and Queens. Also, the hotel is waking distance to the NY Metro station. My Family and I are very grateful with their attentions. Thanks a lot!!

Date of stay: April 2019
Trip type: Traveled with family
Thank edgarcia216
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
home2lic, Front Office Manager at Home2 Suites By Hilton New York Long Island City/ Manhattan View, Ny, responded to this reviewResponded October 8, 2019

Wow, thanks so much for taking the time to share your kind comments. We’re thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again for another fantastic experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2019

We just returned home from a 3 night stay at this hotel. The location was perfect! I traveled alone with my 16 year old daughter and we traveled in and out of Manhattan quickly and easily via the subway station just 2 blocks from the hotel. We never felt unsafe walking in this area even at 11pm on our way back from a Broadway show.

The room was bigger than I expected a NYC hotel room to be. The min kitchen was a plus. We didn't use it, but it was nice to have in case we had needed it.

The breakfast offered the same things daily and not really much in the way of healthy options. Everything was very full of carbs unless you can be happy with only hard boiled eggs.. They had no stevia for coffee, so if you use this you need to bring your own.

Hotel staff were very nice and helpful and were very willing to help us figure things out and give advice on restaurants and using the subway for the first time.

The one thing that really put a damper on the trip was the terrible mattress in our room. When you are visiting Manhattan and spending lots of time on your feet walking the city and standing in line for attractions, you REALLY need a good mattress to sleep on. Sadly, the mattress in my room was terrible. It should have been thrown out a long time ago. It provided no support and was incredibly uncomfortable, so getting a good night's sleep was out of the question, which made it difficult to enjoy my time in Manhattan because I was so exhausted from lack of sleep.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Kathy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
home2lic, Front Office Manager at Home2 Suites By Hilton New York Long Island City/ Manhattan View, Ny, responded to this reviewResponded October 8, 2019

I wanted to say thanks for your recent stay here at Home2! We were thrilled you enjoyed our suites but deeply sorry to hear you experienced sleeping on our mattress to be unpleasant. I know how important getting a good night’s sleep is to our guests. It is our goal to exceed the expectations of our guests. I am working with our housekeeping staff to prevent this from happening in the future. We sincerely appreciate your feedback and will take your comments under consideration as we continually work hard to improve our guest experience. I hope that if your travels bring you back to the area that you will consider staying with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2019 via mobile

I am writing this review on behalf of my mom. She wanted to express her appreciation for this hotel. She really liked the room and how it included a nice kitchen. As she is a Hilton Gold Member, she felt the checkin to checkout process went smoothly. This hotel provides good and professional service. The manager on duty for the stay, February 5th, was absolutely exceptional. He really seemed to care that she had a good and enjoyable stay. He would keep in touch with her via SMS to not only check up on her stay, but to make sure it was to her liking and if there was anything else he could have done to make the stay even more comfortable. This is a good hotel, overall, and it is very close to Manhattan.

Date of stay: February 2019
Trip type: Traveled with family
Thank tsunaminight
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
home2lic, Front Office Manager at Home2 Suites By Hilton New York Long Island City/ Manhattan View, Ny, responded to this reviewResponded May 2, 2019

I wanted to say thanks for your recent stay here at Home2! As a Hilton Honors Gold Member, you are among our most highly valued guests. We are thrilled you enjoyed our suites and staff. We really appreciate you recognizing our staff for their amazing service. We hope you felt at home and can’t wait to welcome you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2019

When we arrived in the hotel, we found out that our room (we checked in online) was not available. Also, our digital key was not issued. Useless to check in on line at this place. During weekend, there is very limited number of staff in the breakfast area, resulting in empty stock, dirty tables, etc. Also, very limited number of seats, so we had to sit outside. Unfortunately, the chairs and tables were wet from rain and not dried by (limited number of) staff. Would be nice to have a safe in the room, now only safe at reception is available. Close to Subway and bus and few restaurants.

Room tip: doos not matter, they will give you not the room you select.
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank koekeloer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
home2lic, Front Office Manager at Home2 Suites By Hilton New York Long Island City/ Manhattan View, Ny, responded to this reviewResponded April 23, 2019

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continuously work hard to improve our guest experience. We hope you will consider staying with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2019

First time at a Home2Suites. Delivered beyond expectations. Friendly staff. Well appointed room. Complimentary breakfast. Near subway and several great restaurants. Good value for New York City. We’d choose this hotel again.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank Wander589818
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
home2lic, Front Office Manager at Home2 Suites By Hilton New York Long Island City/ Manhattan View, Ny, responded to this reviewResponded April 23, 2019

I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area soon, don’t hesitate to give us a call!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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