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“Management apparently incompetent”

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Fairfield Inn & Suites New York Queens/Queensboro Bridge
Ranked #5 of 32 Hotels in Long Island City
Certificate of Excellence
Philadelphia, Pennsylvania
Level 4 Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Management apparently incompetent”
Reviewed January 1, 2014

I have complained formally to Marriott so I won't rehash here but this property does not represent the Marriott brand well at all. A poorly run hotel, rooms without all amenities, inconsistent staff at best. There is obviously a management and leadership problem here. As usual there are some well intended workers here, some of which had a very positive demeanor, they just need a better management and leadership team. Marriott really needs to take a visit and have a look around and a sit down.

In summary, a Super 8 experience at the cost of a four star hotel.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2MillionMileMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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597 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Elmsdale, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 1, 2014

Fantastic place to stay while touring Manhatten and all the tourists stops. My husband and two teenage daughters and myself Stayed for five days and found the room very comfortable and clean. The staff at the front desk couldn't do enough for us. They helped us plan our day trips and contacted venues for tickets. The shuttle service was very accommodating and always happy to help in any way. The continental Breakfast was more than enough to start your day. Lots of fresh fruit, sausage,eggs etc. and star bucks coffee that is available all day. Although you're not in the heart of the big apple you are close enough to fall asleep with a great view of manhatten and a quick subway ride there. I don't think you can beat this deal!!!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Level 4 Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed December 30, 2013

Stayed with friends during a busy December weekend. Located a block from the Queens Plaza subway stop (E, M, R lines) with easy 3-stop ride to 5th Av shopping & 6-stop ride to Times Square, and a couple blocks to Queensboro Plaza (7, N, Q trains). The walk to the subway felt safe, it is a slightly gritty industrial type neighborhood that is quickly becoming redeveloped, but you'll for sure have to leave the neighborhood if you want to eat or shop - virtually nothing within walking distance. Check-in was fast and efficient. Rooms are VERY NEW, CLEAN, with modern-looking decoration. Area can be noisy at night with the sound of cars and elevated subway, but I used a white noise app on my phone to sleep at night and was fine. Elevators are quite busy in the morning so be patient - breakfast goes until 9am weekdays and 10am weekends. It's free and decent with hot eggs and sausage as well as continental items. Be prepared to share your table with other guests during busy breakfast time between 9-10am weekends. In the evening you may have to stand on Northern Blvd for a couple mins before a taxi comes, but one always does and we never had to call for car service. Gym on 2nd floor is very small with about 1 elliptical, 4 treadmills, and minimal weight equipment. Also Jackson Heights is a 1-stop subway ride away on the E train if you want a good ethnic dinner in Queens.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VTeight7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evergreen, Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 27, 2013

STAY AWAY!!!! I left my Tumi toiletry kit and called as soon as I arrived home. I left three messages for "head of house keeping" and a week later he will not return my call. Today I got an email from the "assistant GM " who says no one has turned it in. Hmmm. Let see. I left, then house keeping came in and it's gone. The front desk confirmed that the room was not yet rented again. You think it may be the narcotics from my recent shoulder surgery that is causing memory loss???? Mr. Clarence Grant, did they share??? Pretty creepy this staff roams your room. I am a 24 year Marriott Platinum member and I guess I am naively appalled and candidly hurt. Time to share my story with corporate travel. Maybe our 50,000 plus employee corporate account may sober up Clarence. Theft is not a fluke, it's a bad habit. December 19, room 1406 cleaning staff , you are going down!!!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Evergreen123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 19, 2013

Stayed at this hotel 9-15 of December and for most parts our stay was very good.

This hotel is in a good location if you want somewhere cheap but still easy to get into Manhattan. Yes, its near a building site and there isn't much local but it took us about 3 minutes to walk to the subway station (we used Queens Plaza). If you get lost like we did, use the big clock tower as a reference as the hotel is located very close to it.

Understandably, some people may find it difficult to sleep due to the train rails running close by however we were in room 601 which looked directly out at the subway and we slept fine every night. The rooms are nicely decorated, maybe let down a little by the bathroom which didn't have great lighting. This made getting ready and doing makeup quite difficult. However, there is a nice, comfortable bed and good T.V. Also a mini fridge and coffee making facilities.

Breakfast is okay, we only ate it 2 out of our 6 nights as it can get quite boring.. but for a free breakfast you can't complain. Only thing which was annoying was that it ended at 9am, since we had been on a long flight would have preferred to eat breakfast later on our first day. Since you serve yourself all the breakfast, including the hot food, we couldn't really see why it only ended at 10am on weekends. There is no room service but you can order takeaways to your room which is nice, theres a range of local takeouts which deliver including Chinese, Italian & American food.

The main thing that I feel let this hotel down is some of the staff (not all, as some were lovely!). We called one day as we were lost and asked for directions to the hotel. The lady who answered the telephone was very rude, abrupt and not helpful at all. We also had some issues with payments which staff dealt with quite rudely.

In all, I think if I was returning to New York at this time of year again, when hotel prices in Manhattan shoot up, I would stay at this hotel again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pixi-klf12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 5 Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 16, 2013

Stayed 5 nights during recent business trip with a weekend stay in the middle if it. Overall, typical Fairfield Inn features but in the latest and most modern incarnation of the brand. Very clean property, decent free breakfast, lobby bar is not something you get at a FFI. Manhattan is very easy to reach by subway with the 39th ave station served by the N & Q trains. Only drawback is the noise from the century-old elevated track. Best to choose the highest floor you can get at this property. It didn't bother me at all, after a while it becomes routine. There is a good bar down the street called Dutch Kills Centraal that is new and friendly - good beers on tap, well-made cocktails, and decent pub fare. Feels like a laid-back local neighborhood place and not something uptight and snobby, right next to Manhattan.

Room Tip: Highest floor
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jetset83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, California
Level 5 Contributor
63 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 14, 2013 via mobile

Hotel close to subway so it is easy to get to Manhattan. Rooms are great, clean and comfortable. Very clean. Lobby is very nice and bar staff is great but today it is -6c and snowing. The lobby is freezing! Please turn in the heat in the lobby. Had a good stay and would come back for sure.

Stayed December 2013
Helpful?
Thank PTwice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites New York Queens/Queensboro Bridge

Property: Fairfield Inn & Suites New York Queens/Queensboro Bridge
Address: 2927 40th Rd, Long Island City, NY 11101-2801 (Formerly Fairfield Inn & Suites New York Long Island City/Queensboro Bridge)
Phone Number:
Location: United States > New York > Queens > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi )
Hotel Style:
#7 Family Hotel in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites New York Queens/Queensboro Bridge 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Fairfield Inn & Suites New York Queens/Queensboro Bridge Long Island City

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