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Fairfield Inn & Suites New York Queens/Queensboro Bridge
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Reviews (684)
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All reviewsfront deskwhite noise machinenew yorkwafflesbreakfast each morninglight sleeperbuilding sitefree breakfasttimes squarequeens plaza stationqueensboro bridgemidtown manhattansubway linevisiting nyccentral parkgreat optionthe room was nice
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Reviewed July 1, 2013

I've stayed at this hotel a few times now. The price is usually much better than staying in Manhattan and it's a quick 2 stops on the Subway to be over in Manhattan and only 4 stops to be at Times Square. Taking the subway IS part of the NYC experience!

The hotel is clean and quiet. The bed and linens are nicely upgraded. There is a spacious lobby(rare for NYC) and the staff are pleasant. A morning breakfast is provided.including eggs/bacon and a good selection of juices and "continental" style foods.

Plenty of restaurants nearby. Excellent for business or as a point for leisure trips.

  • Stayed: May 2013, traveled on business
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2  Thank semrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaviPersaud, Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded July 22, 2013

Dear Semrich,

Thank you for kind words of our hotel and staff. We are delighted to hear that you continually enjoy your stay with us and look forward to your next visit!

Ravi Persaud I General Manager

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Reviewed June 27, 2013

The hotel is situated very close to three subway stations and is convenient for travel to mid town, downtown, Flushing, and Citi Field. The area itself is undergoing redevelopment, so if you want to overlook a nice park, then forget it, but I found the area fine for my purposes, it's a base for sightseeing in New York. I walked back in the dark from the Queensboro subway station and did not feel threatened. However, as with anywhere care should be taken.
The hotel offers breakfast which is pretty standard but perfectly acceptable fare, if there is a criticism it is that breakfast finishes at 9am weekdays.
The rooms are clean and functional. The staff are excellent, and this I found to be great. They couldn't do enough for me, giving directions, helping with any query I had about the area or where to visit, they are friendly and smile. I stayed for 8 nights and enjoyed my stay at this hotel and in New York City.

  • Stayed: June 2013, traveled solo
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1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaviPersaud, Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded June 29, 2013

Dear David M,

Thank you for sharing your kind words of our hotel & team members with the Trip Advisor Community. We certainly do appreciate & value your business and look forward to welcoming you back in near future.

Ravi Persaud I Assistant General Manager

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Reviewed June 6, 2013

We spent 4 nights here and were very pleased with it.
It is clearly a new hotel. The rooms are large and clean. Staff is very friendly and although breakfast is not the same as in Europe or Asia (amount of choice), for a NYC hotel it is pretty good.
We were only a couple of minutes away from the subway with just 20min to Times Square and we never felt unsafe. We even went to a nice Brazilian restaurant in Astoria (15min walk from the hotel) in the evening.
You may say that the close by subway causes a lot of noise, but you get used to it after 1 night. It even rocks you asleep after a while.
Would definitely come back here. We stayed in a luxurious hotel for 2 nights after this one, but that one cannot compete with this Fairfield Inn, which is much better and less expensive.

  • Stayed: May 2013, traveled with friends
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2  Thank MamaMara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaviPersaud, Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded June 9, 2013

Dear MamaMara,

We are thrilled to hear that you had a great experience with us and want to thank you for sharing it with the Trip Advisor Community.

In an increasingly competitive industry, we do realize that there are many choices. Thus we continuously strive to deliver exceptional service while maintaining a great product that the Marriott Brand is so well renowned for.

Thank you for you staying with us and we certainly do look forward to your next visit!


Best Regards,

Ravi Persaud I Assistant General Manager

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Reviewed May 28, 2013

My wife and I flew into NY-Kennedy on May 23 from Europe to discover our continuing flight was cancelled due to bad weather. After trying to transfer unsuccessfully to a flight from LaGuardia, we found ourselves badly in need of a hotel...all the airport hotels were fully booked. Through the Marriott 800 number we got a reservation for this hotel, and with the help of a taxi driver arrived about 9:00 pm (exhausted from our travels and the time zone change). The area around the hotel looked like an industrial zone under construction. However, the welcome we received from the desk clerk,Eleni was warm and efficient. She immediately got us checked in and apologized for only having a double room available.

The next morning we were very impressed with the free breakfast which included hot (eggs, waffles, bacon,and sausage) and cold items (yogurt, fruit, cereal etc).

Since we could not get a flight out until the 25th we asked about staying another night and a place for lunch and were sent to a wonderful deli/restaurant, Zante's about 2 blocks away and then given a tutorial on how to use the subway to get to the World Trade Center by the manager, Louis Gonzalez.

As we checked out on the 25th about 8:30 Eleni was again at the front desk wishing us a safe trip home.

All we can say is this hotel and its staff turned what could have been a disaster into a pleasant experience.
Cincinnati Victor

  • Stayed: May 2013, traveled as a couple
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Thank CincinnatiVictor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaviPersaud, Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded May 31, 2013

Dear Cincinnati Victor,

Thank you so much for your fantastic review of our hotel and recognition of our team members!

Each one of our team members are committed to ensure every guest has a wonderful experience. Although your trip was not planned, we are glad that we were able to fulfill our commitment and turn what could have been a negative experience into a positive one.

We do look forward to welcoming you back in the near future, and certainly hope that it will be a planned visit the next time around!

Best Regards,

Ravi Persaud I Assistant General Manager

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Reviewed May 26, 2013

The hotel itself is very nice. But when the staff tells you not to go outside due to the unsafe surroundings - you know you've made a bad choice. Saving a few bucks, but not being able to leave your hotel is not worth it. There were vagrants / drunks / drug addicts in and around the hotel. Perhaps this is an up and coming neighborhood, but wait until it has come up before you stay here.

The restaurant is very expensive and is your only option. There is nothing else in the are and we were advised not to leave to try to find anything else.

  • Stayed: May 2013, traveled with family
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1  Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaviPersaud, Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded May 31, 2013

Dear Bob H,

I am terribly sorry that you had a mixed review of our hotel. While customer service is paramount, guest security is most certainly important as well, and I am sorry that you did not feel safe with the surrounding area.

Although Long Island City is in its developing stages, the area is definitely as safe if not more safe as any other major city in the United States. With both the Queensboro-Bridge & Queensboro-Plaza(Major Subway Station) within about a 3 block radius there are authorities present 24 hours a day monitoring the area. However, we do encourage our guests if traveling late in the evening to travel with someone just because a big city such as New York can at times feel intimidating if not familiar.

Aside from complimentary breakfast, we do have a full-service bar with a selected menu in the evening. However, if requesting for a more extensive menu there are a variety of restaurants that deliver to our hotel (some 24 hours) and numerous within walking distance, which we do encourage our guests to take full advantage of.

Based upon your feedback, it seems if incorrect information was provided to you and I certainly do apologize for this. I would love the opportunity to welcome you back to our hotel the next time your travel needs brings you the Long Island City area. Please contact me directly at Ravi.Persaud@Marriott.com so that I can personally ensure that you have a wonderful stay!

Best Regards,

Ravi Persaud I Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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