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Reviewed 4 weeks ago

The hotel was clean and convenient. Close to subway so easy access to NYC. We had a few minor issues all of which were rectified. The TV in our room did not work so they changed our room. There were 2 of us and we only hd one towel in the bathroom. That was rectified for the second day.
We did have a hard time contacting the front desk by phone regarding the TV and ended up having to go downstairs to tell them about the TV. Line was steadily busy for over 1/2 hour. That seemed a little excessive.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ellen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey R, Manager at Wyndham Garden Long Island City, responded to this reviewResponded 4 weeks ago

Thank you so much for your review. Without your feedback we cannot make changes to make sure all our guests have the best experience as many of our guests do so thank you for taking the time to let us know how your stay was. We love to remind our guests that based on regular subway service just 3 blocks from our hotel you can be shopping on 5th Avenue with-in 20 minutes of leaving the hotel. We also have the beautiful Gantry State Park with skyline views of Manhattan, luxury apartments and 20+ restaurants all within a 3-10 minute walk of the hotel.

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Reviewed September 2, 2019 via mobile

Hotel is within walking distance to subway station and Gantry Plaza park overlooking East River. There is parking available but is a small lot and $27 a night. It is an older hotel, although seems to have been renovated recently. Rooms are fairly spacious with good sound insulation.

There was an issue with housekeeping where the bed sheets were not changed during our entire stay despite multiple requests. Air conditioning is the traditional Amana unit under the window so can get noisy at night.

Continental breakfast is in the downstairs restaurant. Nothing fancy and is typical selection with most hotels, although is a steep price of $12/person. The hotel provides a free voucher for guests but only for two people in the room (even though we paid for the extra third person to stay in the room). Staff in the breakfast area is friendly. Just remember to use cooking spray with the waffle maker.

Date of stay: August 2019
Trip type: Traveled with family
Thank DJ83105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey R, Manager at Wyndham Garden Long Island City, responded to this reviewResponded September 9, 2019

Thank you so much for your wonderful review. We are so happy to hear that our team took excellent care of you and that you enjoyed your stay. So sorry about the issue with housekeeping. We will be sure to address this issue.
We are so happy to hear that you liked our convenient location. We love to remind our guests that based on regular subway service just 3 blocks from our hotel you can be shopping on 5th Avenue with-in 20 minutes of leaving the hotel. We also have the beautiful Gantry State Park with skyline views of Manhattan, luxury apartments and 20+ restaurants all within a 3-10 minute walk of the hotel.

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Reviewed August 18, 2019 via mobile

Hotel was very quiet with minimal street noise located in a commercial area with many restaurants and bars within walking distance. Hotel staff was very friendly and professional. 10 minute walk to subway just minutes to Manhattan. Around 15-20 parking spaces for an additional fee with hard to find street parking. Great value and would definitely recommend!

Date of stay: August 2019
Trip type: Traveled with family
Thank myinfok455
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey R, Manager at Wyndham Garden Long Island City, responded to this reviewResponded August 19, 2019

Thank you so much for your wonderful review. We are so happy to hear that our team took excellent care of you and that you enjoyed your stay. We are so happy to hear that you liked our convenient location. We love to remind our guests that based on regular subway service just 3 blocks from our hotel you can be shopping on 5th Avenue with-in 20 minutes of leaving the hotel.

We hope you will come stay with us again soon.

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Reviewed August 17, 2019

No complaints. The rooms were compact (its is NY) but very clean and tidy. The housekeeping staff was always polite and did an excellent job. The service at the breakfast buffet was excellent and the food was good for the price.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank shimachat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey R, Manager at Wyndham Garden Long Island City, responded to this reviewResponded August 19, 2019

Thank you so much for your wonderful review. We are so happy to hear that our team took excellent care of you and that you enjoyed your stay. We are so happy to hear that you liked our convenient location. We love to remind our guests that based on regular subway service just 3 blocks from our hotel you can be shopping on 5th Avenue with-in 20 minutes of leaving the hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2019

Have booked a deluxe room with 2 double bedroom, no alarm clock either ipod dock as mentioned on the website. It mentioned they have a hotel shuttle, but service is not available anymore. Hotel was close from subway and bus to travel to New York city. Bathroom was very small for 4 persons, only 1 person at the time can go in the bathroom, the paint on the bathroom door was peeling off and the wall in the room was dirty. Bed sheet ans skirt had blood spot on it.

Reserved for 4 persons but only 3 bath towel in the room. The around area was quiet and free parking for the week in the street.

When arrived on the first day, staff didn't explain were was the offer services (dining room and open hours, gym...)

Date of stay: July 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank yyyyyyyyyyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey R, Manager at Wyndham Garden Long Island City, responded to this reviewResponded August 5, 2019

Thank you so much for your review. Without your feedback we cannot make changes to make sure all our guests have the best experience as many of our guests do so thank you for taking the time to let us know how your stay was. We hope you will give us another chance in the future to show you that we can provide an excellent stay as we have done so for so many of our guests.

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