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“beautiful new hotel” 4 of 5 stars
Review of Wyndham Garden Long Island City Manhattan View

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Wyndham Garden Long Island City Manhattan View
Ranked #11 of 28 Hotels in Long Island City
Certificate of Excellence
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1,021 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
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English first
Nyack, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 21, 2014

The hotel is clean but that is the only thing good to say about our stay. Rooms are very small. Stayed there for a family wedding and even though we contacted hotel 2 weeks prior to event, we were not informed restaurant/bar had been closed for over a month. In fact they confirmed there was a restaurant/bar on premises. Very industrial area and not much to do with children. Other family members had to book rooms at the last minute due to an emergency at 4am checking out the next morning by 10am and front desk refused to honor wedding rate and they were charged full rate for a 5 hour stay. This was the Bride's immediate family. Would never recommend anyone stay there for any event, ever.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Service
Helpful?
3 Thank colleen398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey R, Manager at Wyndham Garden Long Island City Manhattan View, responded to this review, July 22, 2014
We are sorry you were not happy with your stay. However, the hotel did inform the Bride Two Weeks in advance of the Restaurant not being open and that information was to be disseminated to the wedding party by the Bride and Groom.

That is also correct that we did not honor the wedding rate as all guests and the Bride and Groom were aware that the cut-off (Clearly Stated in the Contract) was 30 days prior to arrival. Our last minute rooms were selling at much higher rates and we would have sold them at that rate, however we actually did offer a significant discount off the rates to those in the wedding party who booked last minute as a courtesy and appreciation for what they had already booked in advance adhered to the contract terms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amagansett, Ny
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 18, 2014

We like the Wyndham in Long Island City. It is convenient for to visit children in and grandchildren nearby. One criticism---the shower floor is slippery and thus uncomfortable for an older person. There must be a way to deal with this problem---handrails and a non-slip floor tile of some sort to provide traction.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey R, Manager at Wyndham Garden Long Island City Manhattan View, responded to this review, July 21, 2014
Thank you so much for your kind feed back of the Wyndham Garden Long Island City Hotel.

We are sorry about the shower experience. We do provide shower mats in the guests rooms and are sorry that if the one from your room was missing. To all our guests please let us know if there is something missing from your room we will be sure to make sure all standard amenities are supplied.

We hope you can come back and visit us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 17, 2014 via mobile

The beds were very comfortable. The room was average size. Small fridge but wasn't very cold. Coffee maker with coffee in room but was only replenished once in our 4night stay. The restaurant on site was closed due to pipe leak looks like it had been closed for awhile. The view from our room did not show the Manhattan view as per photos. You only got that view if you went down the street. Our 5th floor room overlooked the back of apartments. The shuttle bus was not running they did offer a car service but only to nearby stops. The walk to the subway was about a 10 minute walk. The surrounding area is industrial with a few apartments. There was a good little restaurant on the corner by the subway great place to catch a affordable bite before heading into the city. Manhattan was only one stop away. Lexington avenue. Would stay again due to the convenience of getting into the city.

Stayed July 2014, traveled with friends
Helpful?
1 Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey R, Manager at Wyndham Garden Long Island City Manhattan View, responded to this review, July 21, 2014
Thank you for your feedback. We appreciate your review.

The shuttle was out of service due to maintenance needs to ensure the safety of our guests. We apologize for this. The hotel does feature rooms with a view, however, those rooms are bookable online at a higher price point.

We look forward to seeing you again in the future and again thank you for your feedback so we can continue to make all our guests satisfied.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 of 5 stars Reviewed July 16, 2014

My experience at this Wyndham location was awful. Cold water in the shower. Computer didn't work. Restaurant closed all the time. Staff was rude. they cancelled my reservation saying that they didnt' receive payment from Orbitz. I called Orbitz who resent confirmation of my payment. didn't get an apology, but a less than nice room. I would not recommend this location.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
Thank Marian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey R, Manager at Wyndham Garden Long Island City Manhattan View, responded to this review, July 21, 2014
We are sorry you did not enjoy your stay. We unfortunately have no control over Third Party Reservation bookings and we do require payment to check a guest into a room. We highly recommend to our guests that booking directly with the hotel affords you better opportunity for easy help and such things as upgrade capabilities and we provide best rate guarantee.

We do hope you will give us another chance in the future as we appreciate your feedback so we can make improvements. As our future guests will see in other reviews we've had many delighted guests and we will always do our best to fix minor errors to help our guests when we can.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Long Island City Manhattan View

Property: Wyndham Garden Long Island City Manhattan View
Address: 4429 9th St, Long Island City, NY 11101-7002
Phone Number:
Location: United States > New York > Queens > Long Island City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Long Island City
#4 Business Hotel in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Garden Long Island City Manhattan View 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
Located just minutes from New York City’s midtown, the Wyndham Garden LIC Manhattan View hotel offers guests the perfect proximity to the Big Apple without the hassle or expense of a Manhattan address.This newly built hotel is located in an eclectic neighborhood of Long Island City with views of the city skyline, the East River and the Queensboro Bridge, allowing guests to take a step back and take in the city’s true beauty.Business travelers will appreciate the convenience of the 24-hour Business Center along with free Wi-Fi and copy and fax services. Those who find themselves exploring the Long Island City area can take advantage of the hotel’s complimentary local shuttle, available to take you to the nearby subway. The Wyndham Garden LIC hotel also has an on-site restaurant and a 24-hour fitness center, providing guests the conveniences needed for a comfortable stay. ... more   less 
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Also Known As:
Wyndham Garden Long Island City Manhattan View New York

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