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“Great hotel - let down by housekeeping!” 4 of 5 stars
Review of Wyndham Garden Long Island City Manhattan View

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Wyndham Garden Long Island City Manhattan View
Ranked #11 of 28 Hotels in Long Island City
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
112 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Great hotel - let down by housekeeping!”
4 of 5 stars Reviewed June 24, 2013 via mobile

We stayed at the Wyndham for 5 nights while visiting NYC and had chosen it as it was a great deal cheaper than staying in Manhattan or even Brooklyn. The hotel is 5mins walk from the E/M subway lines (1 stop from Manhattan) and 10mins or so from the 7 line (3 stops from Times Square) and the G line (to Brooklyn) so a great location. People say the area is rough etc. but it really isn't, I just don't think a lot of reviewers know what an average neighbourhood looks like! We walked to/from thr subway at all hours and always felt safe. The little store next to the subway sells great quality produce, and Petey's Burger which is just along the street is fantastic if you want something quick to eat on your first night. The boardwalk with fantastic views is 5mins away too - check out the photo of it at the check in desk.

The hotel itself was very new, clean, and modern. It has a public computer for use with laser printer that works perfectly for printing tickets etc. and a very small but excellent clean gym with treadmills and weights for use. We didn't use the bar but that looked good too. Reception staff were very friendly and the shuttle seemed frequent and well used - we also had no problems with the wifi unlike other reviewers.

The room was great, roomy by 'big city' standards and the TV had loads of channels. We had a view of the Queensboro bridge and midtown manhattan from the 6th floor. The one and only thing that was a let down was the housekeeping! When we arrived there was no toilet roll, and when coming back on our second night still none had been brought even though the room had been cleaned, but it was promptly provided when asked. On the third day no towels were put in, and on the fourth day housekeeping only arrived at 6.15pm when we were getting washed and ready to go out for dinner! So we didn't get any cleaning service that day.

We would definitely return to the Wyndham based on price and quality - just please sort out the slack housekeeping service :)

Stayed June 2013, traveled as a couple
Helpful?
1 Thank savagenoodles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey R, Manager at Wyndham Garden Long Island City Manhattan View, responded to this review, July 29, 2013
Thank you so much for your review. We sincerely appreciate your feedback as on a daily basis our goal is to make our guests have the best visit to NYC they can.

We are constantly working with housekeeping on retraining. We've had some staff , changes and the issues have been sorted. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
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English first
Horseheads, New York, United States
1 review
5 of 5 stars Reviewed June 22, 2013

We had a spacious room with a view of the queensboro bridge. The check in process was quick and the front desk staff polite and friendly. The hotel provides a free shuttle to nearby destinations. You just need to ask and the very friendly shuttle van driver may drop and pick you up at the destination of your choice. The hotel even stored our luggage for free the day of check out. The hotel also offers car service at a very good price. The hotel is conveniently located nearby the subway. Taxi fare from LGA to hotel was only $21.

Room Tip: Ask for the 4th floor with a view of the Queensboro bridge.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey R, Manager at Wyndham Garden Long Island City Manhattan View, responded to this review, July 29, 2013
Thank you so much for your review. We sincerely appreciate your feedback as on a daily basis our goal is to make our guests have the best visit to NYC they can.

We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
68 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 21, 2013

I've choosed this hotel due to his location. Close to subway Line E or Line 7, wich take you to Times Square in about 10mnts. The neighbourhood is not nice and it may seems not secure, but I had no problems even during night.
You have to walk about 10mnst to get subway.

At the reception they were a bit desorganized and "cold". There was other guests checking in but there was 3 persons behind front desk just looking...

The room was very nice, not very large, but confortable. for 1 or 2 person is ok.
Coffe machine at the room.
The view to Manhatan.... judge the pictures I'm attaching.

Wi-Fi at the rooms? a mess... was not working properly!!.
Has a shuttle for subway every 30mnts

At the end was anice choise, cause is not so expensive as MAnhatan hotels, is confortable and have a good location.

Room Tip: Choose upper floors. more quite.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank santo71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey R, Manager at Wyndham Garden Long Island City Manhattan View, responded to this review, July 29, 2013
Thank you so much for your review. We sincerely appreciate your feedback as on a daily basis our goal is to make our guests have the best visit to NYC they can.

We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Long Island City Manhattan View

Property: Wyndham Garden Long Island City Manhattan View
Address: 4429 9th St, Long Island City, NY 11101-7002
Phone Number:
Location: United States > New York > Queens > Long Island City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Long Island City
#4 Business Hotel in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Garden Long Island City Manhattan View 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
Located just minutes from New York City’s midtown, the Wyndham Garden LIC Manhattan View hotel offers guests the perfect proximity to the Big Apple without the hassle or expense of a Manhattan address.This newly built hotel is located in an eclectic neighborhood of Long Island City with views of the city skyline, the East River and the Queensboro Bridge, allowing guests to take a step back and take in the city’s true beauty.Business travelers will appreciate the convenience of the 24-hour Business Center along with free Wi-Fi and copy and fax services. Those who find themselves exploring the Long Island City area can take advantage of the hotel’s complimentary local shuttle, available to take you to the nearby subway. The Wyndham Garden LIC hotel also has an on-site restaurant and a 24-hour fitness center, providing guests the conveniences needed for a comfortable stay. ... more   less 
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Also Known As:
Wyndham Garden Long Island City Manhattan View New York

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