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Best Western Long Island City
Ranked #22 of 33 Hotels in Long Island City
Reviewed June 27, 2014 via mobile

The bed was kinda firm. Pillows were great! Towels were not soft! Staff was great. Location was good for what I needed. Shower was great. Ac worked well. Breakfast was pretty average. Parking was super tight. I would stay again!

Stayed: June 2014, traveled with friends
Thank B3amt3am
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 - 218 of 596 reviews

Reviewed June 19, 2014

This is budget (cheap) hotel in an old building in a safer neighborhood. If you are looking for a place to sleep and shower without spending double, triple the money, this is it. Yes, the carpet is stained, the rooms tiny and smelly, and the free breakfast area crowded. This is not a shiny, spacious suburban hotel. But there is free parking. It is a very quick drive into Manhattan. You can walk to the 7 subway train, which is an economical and quick way to get into the city. We had a room on the highway side, but did not notice any noise with the AC on. A dresser drawer was broken- didn't care. Also DON'T leave anything in your room when you leave, if you don't want it taken. A guest next to me said he had a phone and charger taken when they went out. Never leave valuables in your room, in any city hotel!

  • Stayed: June 2014, traveled as a couple
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Thank Mary m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2014

Got a cheap price on Hotwire for 70 dollars a night, then when we checked in realized that this is really a 2 star hotel, not like a real Red Roof Inn. Only one garbage receptacle in the room, shower curtain didn't close so water dripped on floor, and mattress was very hard. Thin bed covering so had to crank up the heat. Threadbare towels.

The reason why there are so many reviews here is that the staff encourage customers to submit reviews, of course in a positive fashion, so don't believe everything you read here about how wonderful it is, especially from reviewers who have written only one review.

I agree with previous reviews that it is a long walk to the 40 st Lowry subway station, about 15 minutes. Hourly shuttle service stops at 7 pm. Need to let front staff know you are going on shuttle. There is no business center, just a computer in the lobby that you have to pay to use. The free wifi is really slow and kicks you out constantly. The continental breakfast is typical of the lower end chain motels. Maids were friendly. Russian lady stern.

  • Stayed: April 2014, traveled on business
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1  Thank Likestotravel11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2014 via mobile

Stayed 3 nights with 8 year old son. Needed a hotel between Citifield and Manhattan. It was a half mile walk to the convenient 7 train. The walk was safe even at midnight when returning from Citifield.

Service was good. Room was clean. Showers an AC/Heat worked. Some fixtures broke but didn't effect functionality.

We slept well. Breakfast was just enough to get us going. Free wifi worked well.

We spent little time at the hotel so it was just good enough to serve its purpose. If you are looking for a great place to spend time this not the hotel for you. If you need a place to sleep and shower it will meet your expectations.

People we dealt with were friendly and helpful.

Found a safe place to stay and we were happy. A little traffic noise due to location, but I am a light sleeper and slept fine.

Stayed: June 2014
1  Thank kraft4a3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2014

i've been staying at this hotel for a long time now, never had a problem.... breakfast had no plates, no fruit, no yogurt, and no juices. how can that even be acceptable by Red Roof?and my microwave and my refrigerator was not working. my complaint goes to the MANAGER i believe his name was Sanjay. i don't know where they found this man im sorry to say but i never met such a rude uneducated hotel manger in my years of traveling, not only to my husband and I but even to his own employers you can see on the outside the way he belittles them and talks to them as if they were nobodys im disgusted that someone can talk to their own workers in such way. especially when there is eyes and ears everywhere. ive asked to talk to the manager several times during my stay and he just brushed me off and pretended he was on his cellular device he walked by me about 5 different times knowing i was waiting to talk to him and didn't even look my way, he treated me as if i was not a paying customer or even a person at all. he uses the front desk as his messanger instead of being a MANAGER and hearing what we had to say. he did not care at all. he does not greet anyone or have any hotel hospitality. the front desk people were very nice i checked in with Bianca very well mannered i had a reservation but it was not in their system we were very upset since we made it in January im happy to say she did everything she could to put our reservation in the computer when they were sold out and did get us the room we booked for. she handled everything very well being that when we checked in it was very busy in the lobby and she was on her own, she kept calm and was very friendly this is what guests look for, followed by luiz very funny guy. i always come to this hotel and everything always was on point until our last stay a manager is the face of the hotel. why would red roof hire someone with no customer service skills is beyond me you can not have someone like that working with people traveling from allover. i will not be coming back to this hotel, we had the worse stay here,

  • Stayed: May 2014, traveled with family
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3  Thank lAUlawrson411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2014

This hotel is great value for money. Walking distance from station to Manhatten with free shuttle service available to station. Unlimited hot drinks 24 hours and good continental breakfast make this hotel a really good base for exploring New York City. Free wi fi and communication package. The staff are so friendly with nothing too much trouble - particular mention to Luiz on reception who goes the extra mile to make guests feel welcome. We will use this hotel again when visiting NYC

  • Stayed: May 2014, traveled as a couple
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Thank Deena O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2014

Free parking, SWEET! This hotel was clean and the staff was super sweet and funny!!!!! They offer free shuttle from certain times to the 7 train that runs into the city (which is not a long walk if you miss the shuttle times! its in a nice area). I was super scared when i booked my room and was super excited when i arrived and the room was really clean!!! The only complaint i had was that the room was a little musty smelling like a leak had happened and it was not caught for a wile. I did not have the breakfast so i have no comment about that!!! I would recommend this hotel!!! I am a picky person when it comes to hotels as i have worked house keeping and know how things work and what normal people dont look for! Its a good price :).

  • Stayed: October 2013, traveled with friends
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1  Thank xxxjustkiddingxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Long Island City

Address: 3805 Hunters Point Ave, Long Island City, NY 11101 (Formerly Queensboro Hotel)
Phone Number:
Location: United States > New York > Queens > Long Island City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #22 of 33 Hotels in Long Island City
Price Range: $132 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Long Island City 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Traveling for business or leisure, the Best Western® Long Island City is the ideal place to call your home away from home. We are a 100% non-smoking hotel that offers a complimentary full hot breakfast, limited complimentary parking for compact cars only and free Wi-Fi. The Best Western® Long Island City is located 20 minutes from Manhattan, New York City, Time Square, Rockefeller Center, Central Park and the United Nation Building. We are minutes away from LaGuardia Airport (LGA), 30 minutes from John F. Kennedy International Airport (JFK) and within walking distance to the MTA station (subway). Our 24 hour Guest Services Agents are available at the front desk to assist you with any questions or information you may need. We welcome the opportunity to call you our guest and we hope that you make the Best Western® Long Island City part of you experience in New York City. Newly renovated June 2017. ... more   less 
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Also Known As:
Holiday Inn Express Queens
Holiday Inn Queens
Holiday Inn Long Island City
Long Island City Holiday Inn
Best Western Long Island City New York

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