My experience with this hotel was unpleasant from start to finish. I found the reservation desk to be very uninformed and disinterested. We had to make a reservation here for a wedding we were attending in LIC. The hotel we had originally booked at was damaged by Hurricane Sandy and not able to honor the reservations that were made well in advance. Hotel Z was aware of the situation and rather than doing the right thing and assist in accomodating those people who were displaced by the storm the management decided instead to cash in on the misfortune of others. I was initially told they would not allow us to book a single night that it had to be a full weekend booking. Then I was told after I complained to the manager that they would book the one night but that they would charge for the "king suite" rate. I was told I was being done a favor.
I made the reservation and then called back a few days later to ask if they honored AAA discounts. I am still trying to understand what I was told in response. The reservation agent said "Yes we honor them, but only when the hotel is not full and the hotel is full that night" That made absolutely no sense to me. Either you honor AAA or you don't.
On check in I was told that the "king suite" I had paid top dollar for was not availlable even though this is what I paid for in advance. I was downgraded to a different room and given a small credit.
The room itself was small, dark, and in need of shower repair. Areas of mold were everywhere in that shower. The bed was fine as was the decor of the room. What wasn't fine was the lack of hot water for the shower. What also wasn't fine was the inability to turn the thermostat down in the room. Hot room, cold shower. Lovely combination.
Finally I would mention that I received a follow up email from the owner after our stay asking me for my comments on the stay. I let him know what I thought about the reservation process, the issues with not getting the room that I paid for, and the problems with the shower . I never heard back from him. Perfect ending.
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- Also Known As:
- Z NYC Hotel Long Island City, New York