We booked this hotel from Friday to Monday. There was NO hot water when we checked in. The water wasn't even warm - it was COLD! After asking the front desk staff SEVERAL times, we were informed that there wouldn't be hot water until next Tuesday due to maintenance issues. We requested to speak with the hotel manager but the staff on duty Friday said there was nothing he could do because the manager was out of reach during the weekend and we simply won't have hot showers till Monday. The person at the front desk didn't even apologize or seem to care at all. He handed me a business card of the sales manager Brittany Mosley and told us to email her.
On Saturday morning, a lady at the front desk told us we could either check out or she could try seeing if she could give us discount as compensations. She was polite and apologized, however, two hours passed that she still couldn't find the manager. We decided to check out – we just didn’t want to live THREE days without hot showers. We had to book a hotel in New York City during weekend on the same day just a few hours before check-in!
The room was clean but the amenities were terrible for the money you paid. The pot for the coffee maker was missing. There was no iron in the room so we needed to borrow one - and the ironing board were dirty. There was no bed lights at all and the light switch location was poorly designed: when we go to bed, we had to turn off the switch by the door and illuminate our way back to the beds using our cell phone. The only thing nice about this hotel is its location, however I would recommend AVOID this place if you can. The quality of service is inconsistent. The manager is not responsive and irresponsible (still no response from Brittany Mosley ). It’s been an terrible experience. We're still waiting for the refund of our last 2 nights we didn't stay....
- Official Description (provided by the hotel):
- Hotel Vetiver is the newest addition to the luxury boutique hotels in Long Island City. We have elegantly styled guestrooms that were designed to welcome guests from around the world. Our spacious guest rooms have private balconies overlooking the Manhattan skyline, kitchenettes that include utensils and glasses for in room dining, spa-like bathrooms, large closet space for extended stay guests, and 24/7 concierge service that will handle all guest needs.With only steps away from Manhattan our location is convenient to many of the attractions of Manhattan, including the Empire State Building, Central Park, the United Nations, the Metropolitan Museum of Art and the Statue of Liberty, Times Square, Union Square, Byrant Park, Macy's Herald Square, Grand Central, Penn Station & Madison Square Garden and it is within a short drive of LaGuardia, JFK and Newark airports. We can arrange accommodation for meetings & events that can be held indoor or our patio outdoor.Hotel Vetiver welcomes all business and leisure travelers to enjoy the convenience and luxury a hotel should have. ... more less
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- Also Known As:
- Hotel Vetiver Long Island City, New York