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Four Points by Sheraton Long Island City Queensboro Bridge
Ranked #17 of 28 Hotels in Long Island City
Bronx, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A surprise stay”
5 of 5 stars Reviewed December 28, 2013

I was lucky enough to stay at the 4 points in long island city this week. what a surprise- never thought this place would be this nice. their food was better than i ever expected and the staff went out of their way to make you happy- a winner all around. my compliments to chef mike- we look forward to his dinners upon our return. one more thing, the view from the 11th floor is absolutely breathtaking- don't miss out on this one.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Joan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Long Island City Queensboro Bridge, responded to this review, January 5, 2014
Dear Joan S,

Thank you for the fantastic review. We are so happy that you enjoyed our property and restaurant. We hope to have you back in the future for your next trip to the big apple.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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480 reviews from our community

Traveler rating
    213
    157
    59
    24
    27
See reviews for
96
130
45
115
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Atlantic City, New Jersey
2 reviews
5 of 5 stars Reviewed December 21, 2013

I stayed here for 2 nights to visit some relatives. Really friendly staff, great food and good prices. The room was amazing and had a nice city view!!!! I would definitely stay again and recommend!!!!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank maria r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Long Island City Queensboro Bridge, responded to this review, January 5, 2014
Dear maria r,

Thank you for choosing our hotel for your recent trip to visit your relatives. We are happy to hear you had a great stay and hope to have you back again in the future. Happy New Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Switzerland
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 7, 2013 via mobile

This is becoming my go-to hotel for trips to NYC. Fast friendly service, convenient location near two subway stations with quick access to midtown, nice little restaurant, and clean, but small, rooms. The surrounding neighborhood seems pretty safe too and seems no problem to walk to the subway even at night. Great value and nice place to stay while in the city.

Stayed December 2013, traveled on business
Helpful?
Thank 4souls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maui
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 29, 2013 via mobile

Service beyond answering phones and room cleaning are all you'll find but the place is clean and the chef and bartender do a great job. The city views is great. Bathrooms are fine but could do with some new grout.

  • Stayed November 2013
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank olindacat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Long Island City Queensboro Bridge, responded to this review, December 5, 2013
Dear olindacat,

Thank you for choosing us for your recent stay in NYC. We appreciate your feedback and hope to host you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Around
1 review
4 of 5 stars Reviewed November 20, 2013

this is a very nice hotel I stayed for a few days... the food is excellent and the service was great plus the room had an amazing view of the Manhattan skyline... I was also vey happy because I got a really good sleep usually there is too much noise or the bed is not comfortable however this was not the case I got a really good night sleep so for me that's another plus along with the location since I was in the city in less than 15 min.... I would definitely stay again and recommend!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 4sophieK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Long Island City Queensboro Bridge, responded to this review, December 5, 2013
Dear 4sophieK,

We are so happy to hear that you enjoyed your stay with us and we appreciate your feedback. We look forward to hosting you again in the future and we have shared your kind words with our entire staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warner Robins ,GA, United States
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 19, 2013 via mobile

I stayed one night on November 17th. After reading several reviews that covered two extremes I was not sure what to expect. I was pleased to receive a warn, friendly and professional greeting from the front desk staff. In fact all my interaction with the hotel staffs was just as pleasant. My room was on the seventh floor and overlooked the Manhattan skyline. The room was clean, in good condition and well appointed. I recommend this hotel to anyone looking for a quiet comfortable place to stay that is a short hop to Manhattan.

Stayed November 2013, traveled on business
Helpful?
Thank Lawrence W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Long Island City Queensboro Bridge, responded to this review, December 5, 2013
Dear Lawrence W,

We are so happy to hear that you enjoyed your stay with us. We hope that you stay with us again during your future travels to NYC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca, New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 11, 2013

This hotel is an easy 2 stops from Manhattan, making it a great value compared to Manhattan prices for hotels of a similar quality. The views are terrific from two sides of the building. The neighborhood is quiet and there is a good little restaurant two blocks away.

The problems lie in management -- a change at the top and this place would be terrific. Here are some specifics:
- the staff borders on blasé; they aren't unpleasant but there's no warmth here. Despite repeat stays (my company does business close by), I am never recognized as a repeat guest, and usually have to wait for the front desk staff to finish their conversations before I am acknowledged. Some training and some reinforcement on basic hospitality techniques is needed.
- guestrooms are not being maintained well (and this is not an old building!): things may be broken, or missing, or features of the room won't be consistent from stay to stay. This week, the alarm clock/iPod dock might be broken, while next week there's no recycling can in the room. These are relatively minor in the grand scheme of things but are indicative of an inattentive -- or worse, disengaged -- management.
- the building was built cheaply and it is starting to show: rust at the base of shower doors, loose fittings in the bathroom, and cheap doors that not only slam but offer an uninterrupted symphony of everything happening in the hallway. You can even hear the compressor kick in on the ice machine next to the elevators.

An owner and/or manager with a firm hand on the reins could take this asset and really run with it. But the fact that so far this hotel is pretty much the best one in its neighborhood means that management has gotten a bit lazy. But soon Long Island City will have several new hotels, which may get this property to pull up its badly sagging socks.

Room Tip: Ask for a room looking west. The views of Manhattan are wonderful at night.
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank BetaRen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Long Island City Queensboro Bridge

Property: Four Points by Sheraton Long Island City Queensboro Bridge
Address: 2705 39th Ave, Long Island City, NY 11101-2703
Location: United States > New York > Queens > Long Island City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Business Hotel in Long Island City
#8 Romantic Hotel in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Long Island City Queensboro Bridge 3*
Number of rooms: 88
Official Description (provided by the hotel):
Whether you're here for business or pleasure, the Four Points by Sheraton Long Island City/Queensboro Bridge will be your home away from home. ... more   less 
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Also Known As:
4 Points By Sheraton Long Island City Queensboro Bridge
Four Points By Sheraton Long Island City Queensboro Bridge Hotel
Four Points By Sheraton Long Island City Queensboro Bridge New York

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