The trip was extremely important to me as my fiancee is coming to meet me after a lengthy separation (we temporary work in separate hemisphere). I booked through PP and was told a King room with City View and was initially very satisfied -- she was flying from New Zealand and I want her to sleep tight and have a wonderful view in the morning. The price was great for this location -- $100 + tax, only 20min subway to downtown, and subway station is 3min walk.
However during check-in the staff told me someone got the reservation wrong, and the only thing left is a double room at 5th floor facing towards the street with a blight view!!! I am not blaming him as he had tried to be as helpful as he can but there was nothing he could do if everything was book out. I know they probably don't have to give reimbursement (I am just too occupied to investigate if they should) but overall it is a huge disappointment to me.
Double bed is really a bit small for two people (well no one want to sleep in separate beds in such situation!!!). It was facing the street so during the night the traffic can be heard. The alarm clock was not working properly and kept making noises (imagine you have to try to figure out what was wrong at 3am in dark!!), the sink was a bit stuck. On the other side, the room was small but clean (no bed bug found), and there is a lovely table and chair in the room. Morning breakfast is crowd but the food is good.
Overall, if not under such situation, I would say it is a good place to stay -- great location, low price possible, decent room, staff is ok, but unfortunately this time for me it is was a real disappointment for me.
- Official Description (provided by the hotel):
- Welcome to the BEST WESTERN Plaza Hotel, where guests will find friendly customer service and superior accommodations at an affordable price. Located just five minutes from public transportation to Manhattan this Long Island City hotel features well-appointed guest rooms with cable satellite television and free wireless high-speed Internet access. The Friendly staff at the BEST WESTERN Plaza Hotel is ready to ensure a memorable stay in Long Island ... more less
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- Also Known As:
- Best Western Plaza Hotel Long Island City, New York