We stayed here in October for 5 nights. I had emailed the hotel on a couple of occasions so that they were aware my son and I had allergies and could not have feather pillows as we are asthmatic. I did not have a reply. On arriving at the hotel I was a bit let down by the foyer area, it is first impressions unfortunately, but the guy who checked us in was efficient, not over friendly, and his English was not too hot either. We went to the room, it was fine then I checked the pillows. All feather.
I rang housekeeping and was told they only have feather - no hypo allergenic/foam. I went down to speak with reception and then all four receptionists found it very hard to understand English, and I knew they were talking about me in their respective languages behind my back as it were. In broken English he suggested folding a towel up for the duration of my stay..... When he could see the tears welling up he pointed to two large cushions on one of the sofas. I unzipped them and inside they were foam, I took them up to the room and my son and I used these for the 5 nights.
Breakfast was sort or frantic, with very little room to queue, sit, or get anything you particularly fancied. The fruit juice machine was out of order all the time we were there. The one member of staff that was on duty (same man each day) shuffled and sighed. He did try his best, but it was obvious more help was needed. Plates,cups etc were to be thrown away after eating, but it was hard to know where to put cups that were still half full from the previous persons at the table as there was just a big black dustbin at the end of the room. The tables were not cleaned and the food area where you helped yourself left a lot to be desired. We found a lot of people butted in but were taking their food back to their rooms.
The cleaning staff wore old brown T shirts with bleach stains over them...come on it doesn't cost to have your staff looking decent. We did find an old sock in our room on the first day, and it was only at the side of the bed, not as though it was tucked behind a cabinet or something so it did leave me wondering about how thorough they did clean.
I thought that being out of the centre of NY it would be reasonably quiet at night, NO. But then again I am a light sleeper, but even my husband commented and he can sleep anywhere any time.
Anyway, on the positive, it was in our price range, and not too far from the Metro station, but if I were to go to New York again, and hopefully I will, then I will save up just that bit extra to have a better class of hotel.
New York overall was fantastic and we had wonderful weather and so the hotel did not ruin the break for us, but it could have been so much better.
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- Also Known As:
- Country Inn And Suites Nyc In Queens
- Country Inn & Suites Nyc In Queens Hotel Long Island City
- Country Inn & Suites By Carlson, New York City In Queens Long Island City