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“Worst Club Carlson Hotel stayed” 1 of 5 stars
Review of Country Inn & Suites By Carlson, New York City in Queens

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Country Inn & Suites By Carlson, New York City in Queens
Ranked #21 of 28 Hotels in Long Island City
1 review
“Worst Club Carlson Hotel stayed”
1 of 5 stars Reviewed May 12, 2014

Avoid at all cost!..Our room has bugs, and it was dirty on the floor and also in the bathroom. Room was entered even though I hang "Do Not Disturb" sign. Breakfast was awkful, waffle had way too much baking powder put in and very watery. Bad coffees and items were not kept cold, and staffs were rude as well and not helpful. It was a stress stays.

  • Stayed March 2014, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, online customer support at Country Inn & Suites By Carlson, New York City in Queens, responded to this review, May 14, 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,572 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Tauranga
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed May 11, 2014 via mobile

When we booked our stay here, approx 9 months in advance, we asked for a room with a view and away from the lifts. When we arrived, we were given a room on the first floor with a view of a brick wall and power cables, and next to the lift.... When we asked to be moved, we were offered a room next to an icemaking machine which seemed to run 24/7. One of the cleaning staff advised us to stay with what we were originally given, so we did. The free breakfasts were pretty awful, other than the cornies and bagels and the location, while close to the subway station, is dodgy and lacks locals restaurants. Staff were moderately helpful, but will avoid this place next time in NY.

Stayed April 2014, traveled with friends
Helpful?
Thank diver201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, online customer support at Country Inn & Suites By Carlson, New York City in Queens, responded to this review, May 16, 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. We apologize for the disappointing service you received from our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 10, 2014

I agree with most of the other comments here. Breakfast was a little disappointing with a non-working juice machine, no cold items such as yogurt, and the oddity of a refrigerator being used as bread storage.

My biggest concern, however, was the policy of making a copy of my drivers license. When I asked why, I was not given a reason, only that they keep it on file for 3 years. What could possibly happen 2.5 years from now that would cause the hotel to go back and look for my DL? How is this data secured? Who has access to it?

Perhaps I'm overreacting. I travel on business nearly weekly (for 10 years now), and this is the first time that my DL was scanned/copied.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Scott K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cleveland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 4, 2014

We stay at the Country Inn & Suites on Crescent Street just a week ago.
Lobby looks & feels dirty. Does not look dusted and furniture is old and dirty.
Bedroom room size small. Poor water pressure in bathroom. Room and bathroom did not have a clean feel. Poor lighting (room and bathroom). No magnifying mirror on wall (ladies love this). Toilet paper holder uncomfortable reach from toilet (have to reach backward). Breakfast eggs and sausage looked gross (rubbery) so we passed. We had a bagel but we did not even toast it as the small breakfast area was so crowded and people were bumping into each other. No tables left to sit at, so we took our bagel to the room. Window in room needs replaced (condensation on windows). Lastly, workout room very small and feels dirty. The positive: this is a good location to catch the subway.

  • Stayed April 2014, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank aircrewpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, New York City in Queens, responded to this review, May 7, 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
L'Orignal, Ontario, Canada
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 3, 2014

Quite, clean affordable and well situated. Can you ask for more ? Good size rooms some with views over Manhattan (above 3rd floor). Good Wi-fi. Breakfast is ordinary (make your own waffles, eggs, potatoes and sausages, bananas bagels cereals yogurt toasts) with no real orange juice and the breakfast room can get crowded, but it is included in room price and it does the job. Very close to Queensboro plaza subway station (line 7) which goes straight to Times Square. Momento restaurant near subway has good mexican fare (I liked the mole poblano and shrimps) and cheap. Also convenience store situated next door to hotel opened 24 hours a day and a laundromat nearby. Excellent quality/price ratio.

Room Tip: We were on fifth floor facing west.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Nicola T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asbury Park, New Jersey
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 24, 2014

Had a decent time here during a recent stay. I was using points to pay for the room so can't comment one way or another on the price. Easy to find, close to the subway, and we had an awesome view from our room. Wish our request for two beds instead of one had been met, and it was disappointing that there was only one working vending machine in the whole hotel,and it was only for soda. Didn't really feel like walking to the gas station next door with my seven year old when we wanted a snack. Also, although they did have a nice complimentary breakfast, there was not enough seating and we had to eat in our room. All in all, an okay stay, and would stay again, but would pack my own snacks next time and skip the breakfast in favor of the Dunkin Donut's down the block.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mischi985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
323 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed April 20, 2014 via mobile

We have given this hotel a 4 for a couple of reasons, the water pressure in the hotel is not as great as others I've stayed in and they didn't organise the breakfast room very well for the mass of German students that were there. The teacher basically used it as an office when people were queuing and I think the hotel could have done more to make sure the other customers weren't stood waiting whilst he gave out SIM cards to 30 kids. However the guy who kept all the food things filled did a great job!
The location could be better but for the price you pay I think it's ok. Close to subway and the garage next door had everything you'd need snack wise.
I wouldn't walk too far at night, we walked to the park by the water but it was a bit dodgy on the way back late on.
The bed was really comfy and I would recommend it to anyone who wanted good value but not to pay more to stay on Manhattan itself.
Great Chinese takeaway down the road where we got two meals and some spring rolls for $12! (Cheng's)

Stayed April 2014, traveled as a couple
Helpful?
3 Thank MrsBaum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, New York City in Queens

Property: Country Inn & Suites By Carlson, New York City in Queens
Address: 40-34 Crescent Street, Long Island City, NY 11101-3804
Phone Number:
Location: United States > New York > Queens > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #21 of 28 Hotels in Long Island City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, New York City in Queens 2.5*
Number of rooms: 133
Reservation Options:
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Also Known As:
Country Inn And Suites Nyc In Queens
Country Inn & Suites Nyc In Queens Hotel Long Island City
Country Inn & Suites By Carlson, New York City In Queens Long Island City

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