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“Recommend this hotel as an alternative” 4 of 5 bubbles
Review of Country Inn & Suites By Carlson, New York City in Queens

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Country Inn & Suites By Carlson, New York City in Queens
Ranked #22 of 31 Hotels in Long Island City
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Recommend this hotel as an alternative”
4 of 5 bubbles Reviewed January 5, 2014 via mobile

I usually stay at this hotel if I have friends who can not afford expensive rates on Manhattan.
This hotel has great location - just 1 block away from queensboro plaza.
You should not expect too much from breakfast, It's better eat outside.
While rooms are quite big, it better to book with the view on Manhattan.

Stayed November 2013, traveled with friends
Helpful?
1 Thank Smart_traveller_russia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,697 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (189)
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Bermuda
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed January 4, 2014

Pros: Good deal $135 per night; breakfast included (everyday was the same thing, scrambled eggs with ham, boiled eggs, sausages, oatmeal, waffles, doughnuts, bagels, muffins, bananas, juices, coffee, hot cocoa); free wifi (excellent strength); very close to Manhattan/Times Square (The Queensborough Plaza subway stop was 2 blocks away from the hotel)

We arrived early and was able to check in without a hassle 11:35 a.m.

The room was clean and was a good size

Cons:
The room was showing some wear and tear, but not too drastic.
For some reason we didn't put the heater on but the room was overly warm; so we had to open up the windows to cool it down a bit.

Overall if I cannot get a good rate in Times Square, I'll stay here again at a good rate and will recommend to others.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nish25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed December 28, 2013

I booked here because I read good and great reviews about it, however, I was really disappointed.
First, there is no parking at the hotel, the good thing is that there is a lot across the street ($20/24 hours). Then I needed a new sheets, I was told they were out of sheets and could not provide not even one. Then we went to sleep just to find out that there were bed bugs all over. My wife is allergic to these things and gets big bumps wherever she is bitten, needles to say we couldn't sleep. When I reported it to front desk I was told this was the first time they had such an issue. I don't believe it. I had reserved for two nights, but I will only be staying for the remainder of this night and go to a different hotel.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Antonio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, New York City in Queens, responded to this review, January 4, 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

If you would like to discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Long Island City hotels

Buffalo, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed December 28, 2013

My family of three stayed in this hotel in order to enjoy a quieter night away from the city on a recent weekend trip to New York. Arriving in the morning, we planned to change clothes and store our bags until our room was prepared. We were instructed to just leave our bags in the lobby, giving no information on how many bags we had or having them marked for security.Upon check-out we could have taken more bags, as the bags were not secure. It was expected that we trust the other people staying in the hotel and people who may have walked in off of the street. Once returning at night, the roll-away bed we ordered was not in the room and when it finally came, we made the bed ourselves only to find the sheets soiled. It was really pretty disgusting, making you feel uncomfortable with what you can't see on the sheets. A bathroom towel that we used also was dirty and had dried brown rice stuck to it. The bathroom itself had some mold forming in the chalk of the tub, hair balls in the corners of the floor and sticky hairdryer unit that was too revolting to use.
We had an unexpected wake-up call at 7 am, must have been a changing of shifts because there was very loud talking for about 15 minutes in the stairwell, and people walking past the room. Don't get a room on the second floor! That's practically their main floor. Breakfast was a disaster, don't be fooled just because it's free. There were no open tables at 8 am and the food was seriously lacking. Fighting to get a bagel in the toaster was like a real-life Hunger Games, and the orange juice was a pre-mixed Tang drink. The coffee wasn't worth the wait, and you only were allotted about 4 ounces in a styrofoam cup. DON'T WASTE YOUR TIME OR MONEY. Spend the money in the city, and feel safe around numerous other vacationers/tourists. Those hotels will compete more, and serve you better!!

Room Tip: Ask for a room away from the stairwells, as employees will wake you up at 7am with their talking.
See more room tips
  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank royalcruisegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, New York City in Queens, responded to this review, January 3, 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed December 27, 2013

We chose this hotel because we got a good deal, the rate included breakfast and it wasn't far from Manhattan.
We arrived very late at night and since the hotel was fully booked we got the last available room which was located just in front of the breakfast room. We expected the breakfast area to be very busy and noisy in the morning so we returned to the reception to get another room but we were told that this wasn't possible since they were fully booked that night. The room was very noisy, we could hear the refrigerator and the lift running all night and in the morning it got very busy because of all the people having breakfast. We asked to be moved the following day again and the receptionist gave us another room straight away, we got much better and more quiet room in a higher floor.
For New York standard the rooms are large enough, they are very clean, the beds are really comfortable, we had a really good sleep. The breakfast area is quite small considering the number of guests, if you come late there might not be much food left but it's enough to get you started for the day. The complimentary wifi is fast enough. The hotel is located just short walk from the subway station, it's just a short ride to get to Manhattan. There is a small convenience shop just next to the hotel, we felt very safe in the area.
We were very happy with the staff, they were always very nice trying to accommodate our requests, they let us stay in the room an hour longer than the check out time. After checking out you can leave the bags in the lobby but it really looked quite unsafe since the bags aren't secure and the staff doesn't watch who is taking what.
Overall we would recommend this hotel, if you get a decent rate it's really good value and we would stay there again.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KatLan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north carolina
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed December 22, 2013

I chose this hotel over the thanksgiving week '13. 140.00 rate was much better than rates in the city that week. It is conveniently located about a block off the Queensboro bridge subway stop which made it easy to get to and from the city. The hotel seams oddly placed beside a old convenient store and across from a lot of taxi's. The hotel shows some wear - the furnishings are of lower quality and it shows. The breakfast was not replenished fast enough with all the guest there. I only saw one guy working the breakfast area and he was not in a hurry. So, this adequate budget hotel with easy access to a subway stop.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank jqe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sibiu, Romania
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed December 18, 2013

I had a booking made with Agoda for Country Inn in Long Island city and I was very disappointed.

On our arrival, the futon in our room was broken with no way to make it a sofa. Then, sheets in the room were stained as you can see in the photos attached. Also, the futon was very dirty with dirt accumulated as you can also see in these photos. My wife even found hair in the
bathroom towels.

Considering all this, we decided to cancel the remaining 2 days of our stay and find another hotel. We were traveling with a 6 months old baby and it made us feel uneasy in such a room.

I talked to your front desk and they expressed that Agoda needs to make the cancelation as they have nothing against it. Fine, I called Agoda who agreed immediately and they called the hotel. The supervisor on duty, Sam, LIED to Agoda telling them they cannot agree to any cancelation as my rate is prepaid. Which is completely untrue and I followed up with Agoda who called again Sam who agreed to refund just one night. The reason? I need to give 24 hours notice. We have just left and Agoda refunded one night.

I have stayed in the past at your Radisson and Park Inn properties and was always happy with the service. I am extremely disappointed by your hotel management and I am still waiting for another night refund. I have also wasted almost an hour haggling with hotel employees.

Country Inn corporate offered us a one night credit but I refused to accept it as the rate we paid was much higher than their regular rates.

  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank 24florinmiron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, New York City in Queens, responded to this review, December 23, 2013
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. To discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, New York City in Queens

Property: Country Inn & Suites By Carlson, New York City in Queens
Address: 40-34 Crescent Street, Long Island City, NY 11101-3804
Phone Number:
Location: United States > New York > Queens > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #22 of 31 Hotels in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, New York City in Queens 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Country Inn And Suites Nyc In Queens
Country Inn & Suites Nyc In Queens Hotel Long Island City
Country Inn & Suites By Carlson, New York City In Queens Long Island City

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