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Country Inn & Suites By Carlson, New York City in Queens
Ranked #20 of 28 Hotels in Long Island City
Sibiu, Romania
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Bad experience”
1 of 5 stars Reviewed December 18, 2013

I had a booking made with Agoda for Country Inn in Long Island city and I was very disappointed.

On our arrival, the futon in our room was broken with no way to make it a sofa. Then, sheets in the room were stained as you can see in the photos attached. Also, the futon was very dirty with dirt accumulated as you can also see in these photos. My wife even found hair in the
bathroom towels.

Considering all this, we decided to cancel the remaining 2 days of our stay and find another hotel. We were traveling with a 6 months old baby and it made us feel uneasy in such a room.

I talked to your front desk and they expressed that Agoda needs to make the cancelation as they have nothing against it. Fine, I called Agoda who agreed immediately and they called the hotel. The supervisor on duty, Sam, LIED to Agoda telling them they cannot agree to any cancelation as my rate is prepaid. Which is completely untrue and I followed up with Agoda who called again Sam who agreed to refund just one night. The reason? I need to give 24 hours notice. We have just left and Agoda refunded one night.

I have stayed in the past at your Radisson and Park Inn properties and was always happy with the service. I am extremely disappointed by your hotel management and I am still waiting for another night refund. I have also wasted almost an hour haggling with hotel employees.

Country Inn corporate offered us a one night credit but I refused to accept it as the rate we paid was much higher than their regular rates.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank 24florinmiron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, New York City in Queens, responded to this review, December 23, 2013
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. To discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,563 reviews from our community

Traveler rating
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    679
    338
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See reviews for
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103
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Rome, Italy
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed December 17, 2013

Pros are: rooms are large, comfortable, warm and clean; breakfast is abundant (go there early or you will not find eggs, yogurt, donuts and cream to make waffles. The guy in charge is veeery slow refilling); free wi-fi (but it did not always worked properly, although there is a hotel notice informing this can happen)
Cons are: Newark airport is very far from the hotel. The taxi would cost you $ 110. Alternatively you will have to change 2-3 measn of transportation to get to the hotel (tip: there is a coach near Grand Central which goes to and from Newark aiport, the price is $16); run-down and creepy neighborhood; Queensboro and Queens subway stations are near the hotel and just a few stops away from Times Square and Manhattan. In the late evening streets are deserted and I sometimes felt umcomfortable walking to the hotel on my own; for those of you who are not from the US, misleading price, as the final bill adding taxes will bring you a different amount than the expected one; no restaurants in the sorrounding area; unfriendly staff.
Others: the room clock was broken. I informed the receptionist more than once about this but nobody never came and repair it during my 6-day stay; hairs of previous guests were entangled in one of the towels; the toilet had a bad smell.

Room Tip: Pros: rooms are large and comfortable; breakfast is abundand a; Queensboro and Queens subway stops a...
See more room tips
  • Stayed November 2013, traveled solo
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank tatami71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, New York City in Queens, responded to this review, December 21, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. When a guest lets a staff member know about cleanliness we understand this should be fixed as soon as possible. We apologize we did not meet these expectations. We hope for another opportunity to exceed your expectations. Please also feel free to contact us at CCare@CarlsonRezidor.com ~Dana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed November 27, 2013

We stayed there for 2 weeks, and was a great choice. The location is excellent, very close to the subway, and just 3 stops from Time Square. Wifi, breakfast (maybe you'll see that there a lot of people saying negative reviews about it, but we did not have problem, just go for your breakfast a little early and you will be able to eat and drink in a good, and comfortable space. I was very happy with the options, maybe a little bit more or fruits, no something extremely important.
We did not have any problem with the reservations, either all the package we ordered from amazon.

Room Tip: Try to choice the higher floors, because the street is loud
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jonnathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 26, 2013

I booked 2 reservations at this location on line as the rate was a "steal". A bit after booking I called the reservation center as I had a few questions. Based on their information I decided to find accommodations else where and asked them to cancel my bookings. I was informed by the agent that my reservations were cancelled and I thought nothing else of it. Come to find out that my reservations were NOT cancelled and now I am being charged 2 nights for "no showing". I e-mailed the hotel to explain them the situation. The response from my grievance was disguising. They did not address the matter at hand and it was not even written in complete sentences. I asked for my matter to be escalated to the hotel management and it has been about 4 weeks and STILL no response.

I feel the hotel and their reservations team has tricked me and is now trying to point blame on each other. The worst part is that my matter is not being resolved.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars
      Service
Helpful?
3 Thank LWP28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, New York City in Queens, responded to this review, December 3, 2013
We appreciate you bringing this matter to our attention. We understand the inconvenience an unexpected charge can cause. Please contact Corporate Customer Care if you require additional assistance in this matter. Our email is CCare@CarlsonRezidor.com I look forward to hearing from you. ~Dana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 25, 2013

My friend and I stayed here for 1 night in November. We booked the hotel online and the photos on the website gave a true picture of the hotel. When we booked, I asked for a room with night view of NYC but was given the answer : only rooms for couples with just 1 bed have such views. The room we were given had a street view but it was quiet so we had a good sleep. The beds were comfortable and clean. We could find everything we need and I especially like the coffee maker cause it can boil 2 cups of hot water at the same time. The location of the hotel is good: it's just a 3 minutes walk to the nearest subway station and the nearby area is safe. The hotel provides free breakfast with a variety of food like eggs and sausage, bagels, toast and Danish and I found the food acceptable. Don't forget, it's free and it is not a 5 stars hotel so no complain from me! I stayed in a hotel in Buffalo near Niagara Falls and had to pay for my breakfast and it's only a bit better than this one! The hotel doesn't have a restricted area for guests to keep the luggage after they check out, this should be improved. I recommend this hotel to travellers who don't want to spend a fortune on accommodation when visiting NYC.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank hollyH517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
98 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
2 of 5 stars Reviewed November 25, 2013

I am a travel agent and I will never be recommending this hotel to others. This makes me think twice about booking any Carlson property.

As stated in other reviews, this hotel has an awesome location. It is a 5 minute walk from the Queensborough Plaza subway stop which is less than a 10 minute ride away from Times Square! There is not much to do in the neighbourhood but there are some good places to eat and there is a gas station directly beside the hotel which is handy for snacks/drinks. There are housing projects around the block and it is not necessarily the best area, but I never felt unsafe.

We arrived at the hotel two hours prior to the designated check in time and the room was not ready. We were able to leave our luggage in the very unsecure lobby area. Please be mindful that leaving your belongings here is at your own risk! The staff does not pay attention to who is leaving or taking bags.

The staff is very unfriendly, unhelpful and not cut out to be running a hotel. Upon checking in, they were not able to provide us with a map of the city or any useful information. Most of them barely speak English which was unfortunate.

The elevator broke down on our way up to our room and we were stuck for about 20 minutes until they were able to get it running and open the doors. Our room was located directly beside the elevator and we heard the alarm go off (from someone being stuck) about 3 times a day. At one point the staff put a "Wet Paint" sign on the elevator so people would not use it.

The room was below average. There were many stains on the carpets, curtains, chairs and bedding. The shower/bathtub was quite old, worn out and also stained. The television did not work for 3 out of our 4 days. The room was spacious for 2 people and the bed was comfortable.

Breakfast is included but it is an absolute circus. Whether you show up at 8am or 10am, there is nowhere to sit and the selections are picked through and mostly gone. We instead chose to eat breakfast at a small cafe down the street en route to the subway stop.

Overall, this hotel has a lot of potential. It's in a great area, has rooms with NYC skyline views and looks like it used to be comfortable and clean. However, in order to make this hotel a good choice or good value, the management really needs to step it up a notch. Provide more friendly and attentive service, ensure all amenities are working correctly and get more seating for breakfast. If one of your guests endures a bad experience (getting stuck in an elevator and having no television) than compensate them accordingly.

Room Tip: Rooms near the elevator are noisy as it frequently gets stuck
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank ExploreWithMaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Carlson at Country Inn & Suites By Carlson, New York City in Queens, responded to this review, November 28, 2013
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. We would also like to apologize for the elevator and the condition of your room and breakfast area. To discuss your concern further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed November 24, 2013

My girlfriend and I stayed here for 4 nights in the middle of November. We chose the hotel because of location and price. The hotel has a great location and is only 15 minutes from Times Square if you take the metro/subway. The area was safe and had some great cheap and local food options (I suggest the BBQ chicken place right beside the subway/metro entrance). That's where the good things stop. When we got to the hotel the employees behind the desk were oblivious to our arrival. We weren't greeted and they were speaking in a different language. The male front desk clerk seemed to be bothered that we wanted to check in. After we checked in we got to the room which was disgusting. I've stayed in pretty horrible hostels in Europe but this "hotel" takes the cake. There were stains everywhere, the bathroom was falling apart, the sheets were stained and disgusting, and the room smelled like cigarettes. Yes we could have switched hotels but we never spend much time in the room besides sleeping. During the week the TV wasn't working 2/4 days, the elevator broke numerous times trapping the maids and other tourists, and loud construction or painting was going on every day. The maids would also speak in different languages, laugh at you, and hold up the elevators most of the day. Breakfast was also a circus so we decided to skip and ate at a lovely small cafe just down the street. When we checked out I again felt like I was personally offending the front desk guy. I wouldn't recommend staying here if you enjoy spending time in your room. The location was great but the hotel, especially the staff, were almost unbearable.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Dario P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Carlson at Country Inn & Suites By Carlson, New York City in Queens, responded to this review, November 28, 2013
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. We also would like to apologize for the condition of your guestroom as this is not something we would like our guest have to deal with. Please be assured we will take all your comments into consideration to make each stay better according to the Country Inns & Suites standards. To discuss your concern further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, New York City in Queens

Property: Country Inn & Suites By Carlson, New York City in Queens
Address: 40-34 Crescent Street, Long Island City, NY 11101-3804
Phone Number:
Location: United States > New York > Queens > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #20 of 28 Hotels in Long Island City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, New York City in Queens 2.5*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Carlson, Booking.com, Hotwire, Expedia, Agoda, Travelocity, Priceline and Odigeo so you can book your Country Inn & Suites By Carlson, New York City in Queens reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn And Suites Nyc In Queens
Country Inn & Suites Nyc In Queens Hotel Long Island City
Country Inn & Suites By Carlson, New York City In Queens Long Island City

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