This is my second Country Inn & Suites stay within the last three months (previously in Florida) & I must say I am again disappointed. The room rate is great, the location, convenient to Manhattan & Times Square but without the prices of there. However, a common theme seems to be developing. I booked 2 rooms & in the first room, the sofa/futon was not set up to sit on, but to sleep - not a big deal, but their were some kids toys underneath, from the last visitor perhaps? However what is more disgusting is in the second room, at the edge of the sofabed, in plain sight, a pair of used, dirty women's underwear! Plus the ottoman in the room is filthy disgusting dirty - I posted a picture to prove it! Really, if you are missing the obvious, what else are you missing as well? I really want to like this place & chain, but they are making it difficult. The breakfast is great, free wifi, 3 minutes from front entrance to Queensboro Bridge subway station, everything, except the cleaning is going for it. The rooms are spacious, nice quality furnishings but the service is lacking. Called the front desk & asked for the manager, he was gone & no apology, when I mentioned the toys & underwear, I was asked if the dirty clothes & toys were mine & said he would send someone from housekeeping up to clean again. Sorry but that response has probably lost me as a customer. Sorry Carlsson, but the response says you don't care about me as a customer, so I will find somewhere else to spend my money.
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- Also Known As:
- Country Inn And Suites Nyc In Queens
- Country Inn & Suites Nyc In Queens Hotel Long Island City
- Country Inn & Suites By Carlson, New York City In Queens Long Island City