We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lots of Human Error and Missed Opportunities”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Ramada Long Island City
Ranked #27 of 31 Hotels in Long Island City
Boston, Massachusetts
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Lots of Human Error and Missed Opportunities”
Reviewed January 21, 2014

This Ramada has so much potential. The location is decent––not great, but an easy enough walk to the subway lines for people who are used to city life. The breakfast is well stocked and somewhat hearty. The views of the city are great. The building itself isn't in too bad of shape, and the rooms are quite large. All of the company-mandated elements are spot on as well––toiletries, irons, hairdriers, televisions, etc... However, this hotel was a major disappointment in that the people staffing the hotel seemed to, in some way, mess up everything that was potentially excellent about this hotel. The whole branding of Ramada includes these catchy taglines like "You do your thing. Leave the rest to us." However, it seemed like this particular Ramada wanted to do absolutely nothing for their customers.

I traveled over MLK weekend with a small group (16) of high school students. We booked online using Booking.com and got a good advance rate. Here, unfortunately, is where we encountered our first problem. The hotel managers refused to talk to us about our reservation. Instead, they always sent us back to Booking.com's customer support staff. While I understand the reasoning behind this, it got to be where even simple questions were shrugged off by the staff. This was our first taste of the extremely poor customer service at this particular Ramada.

Check in was rather painless, although the staff could never really explain to me how they were coming up with the room rates they were charging us. Booking.com said one thing, and our receipts said another. I kept having to check that they were not double-charging our credit card because none of the receipts were clear as to what had been charged and what was yet to be charged upon checkout.

After the first night, I heard lots of students and chaperones complaining about the rooms––especially about holes in the curtains, a lack of linens on the beds, dirty towels, etc... I shrugged this off, as I had yet to experience any of this. I also reminded them for around $100/room/night on MLK weekend, we were getting a good deal. However, I experienced all of these things in short order myself. On the second night, my sheets and towels all had holes in them. (See pictures!) If I was managing that hotel, I would clearly instruct my staff to throw out damaged linens and replace them with new ones. This seems to be common sense in the hospitality industry. You want to look good and give your customers the best experience––having holes in your linens is a rather stupid mistake that could be easily fixed with a little attention to detail! On the third day, I spotted my first soiled towel posing as a fresh one. The towel that was folded in my room had large black marks spread all over them. Clearly, this was someone's make up rag that was not thoroughly bleached/washed before being provided to another room. This was also the morning that I witnessed the lack of linens my group had been complaining about. On the first day, I had 2-3 fresh towels in the shower. On the third morning, I woke up to only one towel, one washcloth, and no bathmat. The group kept making fun of the holes in the curtains, and I finally saw that the last morning we were there. The sun was shining into my hotel room, and I still had the curtains closed from the night before. All throughout the room, small beams of light were escaping from the *hundreds* of small holes in the "blackout" curtains.

What sent me "over the edge" with this hotel was their refusal to send postcards for me. Rather, they told me that a post office was just down the street and that I could do it there. I offered to pay for the stamps, even, but was turned away by both of the staffers I asked. Once again, if I was managing this hotel, taking a few stamps from the office and dropping two post cards off in the mail would have been a little gesture that could have made a customer's trip even more memorable. Rather, they took the lazy way out and told me to deal with it myself.

Let's get to the positives, because there were some. They were very nice to our group and never complained about having a group of high schoolers at the hotel––this was a huge plus in their favor. The breakfast was good for a budget hotel (see pics). There were always fresh bagels, juices, cereals, doughnuts, hard boiled eggs, and some sort of other protein (scrambled eggs or sausage). Once again, though, this potential was ruined by laziness. Only one of the four mornings we were there was the waffle iron plugged in and waffle mix available. There were also very questionable decisions about things like milk and creme cheese being left out, unrefrigerated from 6-10 AM.

The interior of the hotel was recently renovated, it seems. The bathrooms were very stylish, the in-room furniture was nice, the televisions were all new, the coffee makers worked well, and the toiletries were nice. The check-out process was also easy, as they didn't mind whether or not all of our students turned in their key cards. However, noise traveled very easily in the building and you could hear everything in the hallway and in the adjacent room. My door wouldn't deadbolt because it was damaged (or hung improperly).

Location really is a hit or miss depending on your style of travel. There is no parking, so don't expect to drive a rental car to this hotel. The closest, limited action, subway is .3 miles away. So, if you're not used to walking around in a city a bit––forget it. This hotel isn't for you. The more extensive subway stations are .5 or .6 mile away which we had to use for some of our trips into certain parts of Manhattan.

Overall, this hotel has a lot of great potential. For the price we paid, I definitely expected to only get the "nuts and bolts" of hotel service. However, the staff and obvious human errors at this Ramada made what could have been a positive budget hotel experience a rather disappointing one. We loved our trip to NYC, but would never stay or recommend anyone to stay in this particular hotel. Ramada needs to seriously consider revoking its brand from this seemingly-independently managed hotel.

Holes in the bed sheets, black out curtains, and towels? Come on!

Room Tip: Choose another hotel unless you are paying less than $100/night for this Ramada. It's simply not...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tyler T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

973 reviews from our community

Traveler rating
    110
    384
    293
    99
    87
See reviews for
244
372
83
64
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ayr, Scotland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 17, 2014

Great value hotel. Convenient to subway station. Free internet and breakfast. Very comfortable beds. Heater in room warmed it quickly but was noisy. Would stay here again but preferably in the warmer weather.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aileen32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moran, Wyoming
Level Contributor
122 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 7, 2014

For the price it was a good deal. Easy access to several subway stations with easy access into NYC. Clean room, but we were on the first floor and it was pretty noisy. Breakfast is good with hot food, but crowded and food goes fast. Room was small, but well heated and bed was comfortable. The sheets are too small for the bed and never stay tucked in, but eventually you get used to that. Staff was friendly and responsive. I would go here again.

Room Tip: Rooms on the first floor are noisy.
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WYphotographer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landover
1 review
Reviewed January 3, 2014

Overall I give this particular Ramada a poor score. It appeared run down & the room bedding & linens were in poor shape (I.e. Holes in shower curtain, dingy towels, iron burn stains on bed spread, there was no comforter). I expected better quality for $229 per night; total charge $267.41.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Melizza F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Long Island City hotels

Hotels you might also like...
Travelers also viewed these Long Island City hotels
0.2 mi away
Country Inn & Suites By Carlson, New York City in Queens
Country Inn & Suites By Carlson,...
#24 of 31 in Long Island City
1,773 reviews
0.2 mi away
Hotel Vetiver
Hotel Vetiver
#11 of 31 in Long Island City
1,115 reviews
0.3 mi away
Howard Johnson Long Island City
Howard Johnson Long Island City
#20 of 31 in Long Island City
802 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Comfort Inn
Comfort Inn
#17 of 31 in Long Island City
508 reviews
0.9 mi away
Wyndham Garden Long Island City Manhattan View
Wyndham Garden Long Island City ...
#13 of 31 in Long Island City
1,112 reviews
0.9 mi away
La Quinta Inn Queens New York City
La Quinta Inn Queens New York Ci...
#28 of 31 in Long Island City
816 reviews
Show Prices
Show Prices
Show Prices

Been to Ramada Long Island City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ramada Long Island City

Property: Ramada Long Island City
Address: 3830 Crescent St, Long Island City, NY 11101-3602
Phone Number:
Location: United States > New York > Queens > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #27 of 31 Hotels in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ramada Long Island City 2*
Number of rooms: 21
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Travelocity, Hotels.com, Wyndham, Cheap Tickets, Priceline, Cancelon, getaroom.com, HotelsClick and HotelQuickly so you can book your Ramada Long Island City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Long Island City Hotel Long Island City
Ramada Long Island City New York

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing