We are a retired couple from Australia who chose the Ramada Long Island City because it was cheaper than staying on Manhattan. The hotel's facilities are fine. Our room was nice with a very comfortable bed and a view of the NY skyline. Everything was clean and the location was fine. 39th St Subway is nearest, but Queensboro Plaza offers more trains. A problem with our wash basin plug was dealt with promptly and efficiently. We would have rated this hotel highly, but for the attitude of the front desk and lobby staff. On our first morning at breakfast I enquired whether there were any trays as people had to take their breakfast to their rooms. The lady on the front desk replied very curtly without looking at me, "In the room". The next morning when I asked if there were any bananas, the man in the lobby just put his hand up as if to say "Wait" and turned on his heel and walked off. In a few minutes he returned with bananas, ignored me and put the bananas on a plate on the table. Three times during our weeklong stay we returned to the hotel after 3.30pml to find the room had not been serviced. When we complained about this the front desk man told us that we would have to wait until the checked out rooms had been finished and the staff would be working til 6pm. He was very curt and offhand, verging on rudeness. When we said that this wasn't good enough, he very reluctantly agreed to send the maids to service our room. We had this issue all three occasions. We contacted Ramada Corporate and they dealt with the situation very well. The problem is that the people managing the hotel do not appear to understand the culture of dealing with guests in a western hotel. They need in-service from Ramada, so that they learn that abrupt and curt responses to guest's concerns are unaceptable.
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- Also Known As:
- Ramada Long Island City Hotel Long Island City
- Ramada Long Island City New York