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“Great for a 2 star but...”

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Fairfield Inn New York Long Island City / Manhattan View
Ranked #16 of 32 Hotels in Long Island City
Ithaca, New York
Level 4 Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great for a 2 star but...”
Reviewed February 2, 2014

Everything that one can expect in a 2.5 star is here, and done very well actually. By that I mean the cleanliness, the comfort and size of the bed, the bathroom amenities, the FREE shuttle drop off and PICK UP from a hotel, wifi connectivity and of course, the complimentary breakfast (and parking for those who are driving).

The only things that disappointed me were:
1) Preferred rooms on higher level indicated upon reservation | I understand that it wasn't guaranteed. Unfortunately, we got the 2nd level, floor above the lobby, and we definitely heard the noise on the street. From cop noises, car honks and of course, warehouse noise. Thank goodness we were so tired so we easily ignored it. And of course, there was no view for us. :(
2) WALLS ARE THIN | I have been in many hotels but never really experienced the whole "I can hear the people on the next room" kind of thing. This hotel, gave me this. In short, if you are a light sleeper, definitely bring ear plugs. One night, the noise from the other room was making us feel very uncomfortable, we were contemplating on complaining.

Room Tip: Get the top floor room to avoid noise from the streets Bring ear plugs to avoid noise from the next...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ErnCasin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anastasia B, Front Office Supervisor at Fairfield Inn New York Long Island City / Manhattan View, responded to this review, February 3, 2014
Ms. Casin,

Thank you for taking the time to complete our survey. We value your feedback. I am pleased to know that you enjoyed your stay with us. I do apologize that we were unable to fulfill your request to be on a higher floor. The next time that you are in the NYC area I hope that you will consider staying with us again.
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525 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
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English first
Rochester, New York
Level 4 Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 25, 2014

Returning from vacation in St Lucia, we found that our Jet Blue flight from JFK to our home base in Rochester, New York, had been cancelled, along with a lot of other flights. We needed a place to stay and found there were no rooms available anywhere near JFK. When we called the hotel we had stayed at overnight on our trip to St Lucia (the Fairfield Inn at Jamaica right at JFK) they told us the Fairfield Inn at Long Island City had rooms.

We called, got a room, thought at least we are not sleeping in the airport, and got a taxi. We were VERY pleasantly surprised with what we found. Clean, comfortable room, reasonable price, very polite and professional staff (Ali was particularly helpful). Breakfast next morning was very good; hot as well as cold food available; real good coffee. The staff helped us with locating a car rental option to get back home and arranged a car to get us to the rental place.

This place might be a "sleeper"; sort of "diamond in the rough". We will think about staying here next time we are in NYC.

Room Tip: We did not get a Manhattan View room so not anything to add here.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tkcarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara B, Manager at Fairfield Inn New York Long Island City / Manhattan View, responded to this review, February 5, 2014
Dear Valued Guest,
Thank you for your kind reveiw of our hotel. We appreciate you feedback and your time. Our goal is to provide all of our guest with service that will make you want to return I am so happy we were able to deliver this during your stay. We are glad that you enjoyed your time here and our breakfast. Good to hear that you will consider us for future stays. Looking forward to meeting you the next time you are here. Thanks again from our entire staff.
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Bronx, NY
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 25, 2014 via mobile

Basically found a great weekend deal for this spot... Can't complain! Free breakfast wifi fitness center. I basically was totally satisfied. The location isn't perfect for transportation but they offer a shuttle, and if you have a car like I did, parking was easy on the street and therefore wasnt an issue. Comfy rooms. I had bliss here :)

Stayed July 2013, traveled as a couple
Helpful?
1 Thank kajeki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara B, Manager at Fairfield Inn New York Long Island City / Manhattan View, responded to this review, February 6, 2014
Dear Valued Guest,
Thank you for your kind reveiw of our hotel. We appreciate your feedback and your time. Our goal is to provide all of our guest with service that will make you want to return I am so happy we were able to deliver this during your stay. We are glad that you enjoyed your time here, please consider us for you.Thanks again from our entire staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Astoria, New York
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 22, 2014

During a snowstorm I booked this last minute through another site not direct. I was confirmed but when I got there they didn't have my reservation and they were fully booked. The front desk team handled the situation very well even though it was not their fault. First they called around to try and find me another room but with airports closed it was not happening. They wound up making up a room that was out of circulation due to a minor repair just so I would not be sent away "homeless" for the night. I feel they went beyond what they were responsible for.
The hotel itself is clean, modern and parking was not a problem. Breakfast was also good with hot food

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank neil453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara B, Manager at Fairfield Inn New York Long Island City / Manhattan View, responded to this review, January 23, 2014
Dear Valued Guest,
Thank you for taking the time to share your review of our hotel. Our goal is to provide every guest with the service that makes you want to return. We are glad that we were able to provide you with a warm place to stay on a stormy night. My name is Tara and I do remember helping you with parking and the room, but I don't want to mention your name. We are happy that you enjoyed your stay and our hot breakfast. We hope that on your next trip to NYC you will come and visit us again.
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new york
Level 5 Contributor
91 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed January 10, 2014

This Fairfield is in LONG ISLAND CITY.It has a shuttle to the subway for a short subway trip to Manhattan. The rooms were clean and they give a free breakfast. We stayed 2 days and the breakfast was packed with people with not enough seats for everyone. One would have thought there was a food shortage. If you have a car , parking can be tough. They have a heated garage; however, with maybe 15 spots. Otherwise , a nice stay and reasonably priced .

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NewYorkRayman46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara B, Manager at Fairfield Inn New York Long Island City / Manhattan View, responded to this review, January 16, 2014
Thank you for your review of our hotel. Our goal is to provide every guest with the service that makes you want to return. Unfortunately parking is limited but our staff will do thier best in assiting you to find a space in or around the hotel. In the summer we defintiely have more seating options in the breakfast area unfortunately during the cold season we can only utilize the space that's enclosed. We hope that on your next trip to NYC you will come and visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 9, 2014

Although my credit card was over charged once and I had to claim to the front desk as well as Marriott customer service since I their Gold Member, I can say it's worthy stay with the hotel. The hotel staff, all of them whom I have met including the shuttle driver, receptionist, breafast service..are all great. My wife and I enjoyed the stay here.

The only weak point of the hotel is payment process. I saw a post here from a Platinum member said he was over charged and then myself experiencec it so I believe the payment should be improved.

Brgds

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChimBaoBao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara B, Manager at Fairfield Inn New York Long Island City / Manhattan View, responded to this review, January 16, 2014
Thank you for your kind review of our hotel. Our goal is to provide every guest with the service that makes you want to return. We are pleased that you and your wife enjoyed your stay despite the billing error. In most cases your credit card is authorized an extra $ amount for incidentals which will eventually go back to your credit card after you check out, I am not sure if this was the issue you experienced however this is the most common one with regards to billing. We hope that on your next trip to NYC you will come and visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leominster, Massachusetts
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 8, 2014 via mobile

I have stayed at this location several times. It's perhaps one if the best places to stay when visiting the city. It's minutes away from Times Square by train and the hotel has a shuttle to the train station if you need it.
If you get a room with a view of the city, you will love to wake up and seeing the city outside of your window.
This hotel is very clean. Not a whole lot around, but everything you need is close by.
There is a Spanish food restaurant right next to it and other restaurants deliver.
I have always found this hotel to be affordable. I prefer to stay here over any other location in Manhattan. They also have limited parking, but you can find street parking easily!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joelgomez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara B, Manager at Fairfield Inn New York Long Island City / Manhattan View, responded to this review, January 16, 2014
Thank you for your kind review of our hotel. Our goal is to provide every guest with the service that makes you want to return. We are very pleased to hear that you enjoyed your stay. We hope that on your next trip to NYC you will come and visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn New York Long Island City / Manhattan View

Property: Fairfield Inn New York Long Island City / Manhattan View
Address: 52-34 Van Dam Street, Long Island City, NY 11101
Phone Number:
Location: United States > New York > Queens > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn New York Long Island City / Manhattan View 2.5*
Number of rooms: 154
Official Description (provided by the hotel):
•On-site parking, fee: 25 USD daily •Very limited (25) parking spaces available, first come first serve basis ... more   less 
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Also Known As:
Fairfield Inn New York Long Island City/Queens Hotel Long Island City
Fairfield Inn Long Island City
Fairfield Inn Queens
Long Island City Fairfield Inn
Fairfield Inn New York Long Island City / Manhattan View

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