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Fairfield Inn New York Long Island City / Manhattan View
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Reviewed May 20, 2013

We had some issues with this place. The room was clean, the staff were friendly enough and the wifi was reasonable. Despite this, I think for the price, you may find somewhere better.

We had an issue with lost baggage, which was handled poorly by front staff. One lady at reception denied twice that a bag had been delivered the night before and even after checking out the back, still failed to see our bag. We had to call united (the same lady seemed initially reluctant to let me use their phone at reception phone as the hotel phones were down for >48hrs) and then wait on hold until eventually they tracked down the delivery company, who confirmed the bag had been delivered. It was only then that the lady went out the back and found it sitting there the whole time...fail.

Another minor issue is that the breakfast area doesn't have enough seating.

Stayed: May 2013, traveled as a couple
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2013

My wife and I visited NYC in March 2013, and stayed in this hotel for several reasons.

1. The price was great, especially when compared to other hotels in the area.
2. It was a Marriott, and they tend to be good hotels.
3. They had a free shuttle service to the nearest subway station.

This hotel had the best customer service I have ever received. First, we walked in the door, and told the guy at the front desk that we were from Alabama and my wife had never been to NYC. He instantly gave us the top floor with a view of Manhattan. Amazing view! Now yes, the room was a little small, but we weren't there for the hotel...we were there to see the city. Secondly, the shuttle service could not have been better. The drivers were very kind, and gave us ideas, directions, and feedback on stuff to do in the city.

We were absolutely blown away by how great our hotel stay was, and we WILL stay here again if we return to NYC. Best hotel experience of both of our lives.

Room Tip: Try to get one of the upper floors with a view of Manhattan.
  • Stayed: March 2013, traveled as a couple
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2  Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield Inn L, Director of Sales at Fairfield Inn New York Long Island City / Manhattan View, responded to this reviewResponded July 8, 2013

Dear Guest,

We are thrilled to hear about your wonderful stay at the Fairfied Inn LIC Manhattan View. We did share with our staff about your comments and please come back and see us again in a near future.

Kindest Regards,
Wilka Jones
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

my husband and i stayed in this hotel. it was clean and decent enough, although the room was too small. i love the king size bed and it was smoke free!!!! which is the part that i love. free complimentary breakfast until 11am was really nice... all freshly made. i will def use their facility again

  • Stayed: April 2013
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Thank edjanineee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2013

I stayed here with colleague for one night and one night was enough, colleague made complaint and was inform that hotel is full and was told by management to leave without refund if room is not good enough. The hallway smelled, the sheets were stained in but not only one but two rooms. Paint would peel from bathrooms door, and from wall plaster. Very much noise from the street even on a high floor, and very small rooms, but to be expected in nyc metropolitan areas if on budget accommodations.

Room Tip: Try not to face traffic, but absolutely avoid if possible there are much better place to stay.
  • Stayed: May 2013, traveled on business
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2  Thank Dhavel U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2013

After spending hours on the web looking for an inexpensive hotel in Manhattan (ha!), we settled on this one. Got a great rate the night before ($125) for a double room (2 double beds). The hotel is very clean, modern. No frills, but who needs these, when you're spending all day in Manhattan. The staff are very friendly. There is a free shuttle to/from the subway stop for #7 train, which takes you right to Times Square. (30 minutes door to door from the hotel to Times Square, $2.50/trip). Continental breakfast is fine (standard fare, waffles, scrambled eggs, decent coffee). There is a 24 hour restaurant nearby, with a wide selection of food, and free delivery to the hotel. (There is no restaurant or bar in the hotel.) There is free parking, on street and in an underground garage. (Note, however, that the garage is very small, only about 10 cars, and the fit is very tight. If you have a minivan, you better be a great driver to get in and out.) Highly recommended if you don't feel like dropping $300 or more on a mid-town hotel. (Also, if you are coming or heading to JFK, note that It's only 9 miles, but beware of traffic - even on weekends. Could take an hour and a half.)

Room Tip: Higher floors will have a better view of the Manhattan skyline.
  • Stayed: May 2013, traveled with family
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2  Thank PetFriendlyVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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