My initial excitement at staying in this hotel with my wife and two teenage children was somewhat tempered by the amount of negative comments on trip advisor. I had a feeling of foreboding that I had made a mistake in booking the facility and this was not diminished when the hotel failed to answer an email enquiry I sent them a week before arriving.
To be honest I didn’t know what to expect when we arrived. In fairness it was easier to find the hotel than we were led to believe, the reception area was clean and the staff were well presented. We had booked for three nights but some hours before arriving we were told that a family member was dying and that we would have to fly home to Ireland the next day. We explained this to the receptionist and we were bluntly told that we would not be entitled to a refund of the charges for the second and third nights. In the circumstances, the hotel staff could have been more sensitive as my wife was very upset at the news we had received. To add to the lack of sensitivity, we were presented with two room cards and told that there would be a charge of five dollars for each card not returned – how petty.
The lift to our accommodation was rickety and grubby. The carpet on the landing was filthy - the room was just okay. Don’t expect Egyptian cotton sheets.
The following morning we went into the city to pick up some bits and pieces before we went home. When we returned we were shocked to find that all our belongings had been taken out of our room and were dumped on a hotel trolley at reception. Items which we had not already packed were just thrown on top of our cases and left in a public area which was not always attended. We had just come from Boston where my daughter had competed in the world Irish dance Championships. Her dance costume worth $2000 was left at reception where anybody could have walked out with it. My wife was in tears at the callous and inconsiderate manner we were dealt with. Her dad was on his deathbed 3000 miles away and hotel staff made no allowance. Our personal property was available for anybody to walk off with. One member of staff informed us that checkout time was at 12 noon and that since we were not staying that night they were within their rights to do what they did. They couldn’t wait to get rid of us so they could sell the room again.
Somebody with more money than brains paid an excellent designer to design this hotel. They then filled it with cheap inexperienced impolite and ill-mannered staff who know nothing about running a hotel. Some of the staff were friendly, but the people in charge were horrible. The facility is being sweated for every cent and there is no interest in looking after their guests.
Stay away from this dump until it’s taken over by new management.
- Official Description (provided by the hotel):
- Long Island City's first boutique hotel featuring lavishly decorated rooms that overlook the Manhattan skyline, the hotel is nested between the Queensboro Bridge and Midtown Manhattan. Whether traveling for business, pleasure, or both, the Ravel offers every comfort of home. Where you can enjoy a true city experience without the hassle. ... more less
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- Also Known As:
- Ravel Hotel Long Island City, New York