My wife wanted to wake up at the beach, since we were flying out for our honeymoon a few days after our wedding, so this seemed like it would be perfect. I was so wrong. When we got there, still in our wedding clothes, the front desk ignored us because it was late. The other guests greeted us before the front desk realized they should. It was about 12:30 when we got up to our room, and we decided to order room service and unwind. After 3 phones calls, room service arrived and woke up up at 3:40 with half of the order and the other half cold. Completely unsatisfied, I left it in the hall. By this time the other couples from the club downstairs were getting back to their rooms. It was impossible to get back to sleep because you could hear everything in the rooms next to us and the couple above us that must have been bouncing a basketball in their bed. By 6am we had enough and checked out and went home. There was no manager or anyone to talk to about our experience, or anyone to try to make us feel better or even care that we were leaving 5 hours after checking in. They simply wanted to make sure they got their $500 and send us on our way. I would have been happy for someone to just say sorry or listen to the terrible experience, but customer service is not on there list of important features, and if not for being one of the only nice hotels on LI on the beach, I'm sure they would be gone. A complete waist of money, an embarrassment to treat people that way on their wedding day, never mind on any other day.
- Official Description (provided by the hotel):
- The Allegria Hotel is Long Island's Only Luxury Oceanfront Hotel where the Hampton's meets Manhattan. Slumber in elegance in our 143 rooms and suites and discover impeccable accommodations with personalized service. Dine at our the Atlantica Restaurant and indulge in gourmet cuisine or experience the L'onda Lounge and enjoy a cocktail while over looking the Atlantic Ocean. There is always plenty to do, whether talking a stroll on the iconic long beach boardwalk or surfing with skudin surf; there is always fun under the sun. The Allegria Hotel also features a variety of chic event spaces perfect for meetings, private events or the wedding of your dreams. Experience first hand the Allegria Lifestyle. ... more less
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