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“Great stay”

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Best Western Plus Lockport Hotel
Ranked #3 of 4 Hotels in Lockport
Certificate of Excellence
Hartford
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great stay”
Reviewed December 8, 2013 via mobile

All if what you need (clean, comfortable), some of what you want (indoor pool, fitness center), and nothing needless. Very courteous and helpful staff. Great breakfast in the morning, very well located. Rooms very clean and comfortable. Reasonably priced.

Stayed December 2013
Helpful?
Thank MetMet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Best Western Plus Lockport Hotel, responded to this review, December 9, 2013
I truly appreciate your business & review of our hotel during your recent stay in Lockport!

We take great pride in exceeding our guests expectations when they stay, and my staff & I are very gracious of your feedback & comments.

Thank you again and look forward to seeing you at the Best Western Plus Lockport in the near future!

Regards,

David Eckhardt - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
    107
    71
    42
    13
    11
See reviews for
107
55
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37
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Niagara Falls, Canada
1 review
Reviewed December 2, 2013

We recently stayed at your wonderful hotel for our daughters hockey tournament, rooms were great , clean , efficient and comfy. Breakfast was good. Pool was a nice. However havin to stay at hotels ( always Best Westerns ) quite frequently per my job, I noticed a few things at your establishment that I've not noticed at others I've stayed at;
Housekeeping staff is small. When we checked in Friday evening the lady (Theresa) that checked us in was very efficient and pleasent but Saturday and Sunday morning we noticed she was also cleaning rooms, and seemed very tired from all of her duties.
2; As I stated above I stay in hotels quite frequent and this is the first and ONLY hotel I've ever stayed at that only has ONE maintenance man( I learned this talking with a few of your employees) I noticed Sunday morning that he seemed EXTREMELY OVERWHELMED with stuff. I've never been to another hotel that did not have AT LEAST 2 maintenance workers on staff. Especially for a hotel of your size and magnitude. I myself noticed a few maintenance issues that one of your housekeepers said has been this way for quite some time , and that your maintenance man was just so far behind that he could no get everything finished.
It just fathoms me how you can only have one person to do maintence in a hotel this size
Thank you for your time

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doorbustr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Best Western Plus Lockport Hotel, responded to this review, December 4, 2013
Thank you for staying & reviewing the Best Western Plus Lockport regarding your recent stay.

I am quite appreciative of the glowing feedback and am truly glad you had a great stay with us.

Your perspective on staffing is welcomed as I evaluate each department and it's efficiency frequently with many factors coming into my decison making.

Looking forward to seeing you visit the Best Western Plus Lockport the next time you are in the region!

Regards,

David Eckhardt - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 2, 2013

My sister, brother and I stayed at the Lockport NY Best Western Plus hotel while visiting our nephew in the area. Each of us chose a king room and we very pleased. The hotel was centrally located to stores and restaurants and was the perfect place for our 2-night stay!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Best Western Plus Lockport Hotel, responded to this review, December 4, 2013
I appreciate you taking time to review the Best Western Plus Lockport from your recent visit, and am tremendously pleased to know we met & exceeded your expectations.

My staff & I strive to achieve a "great experience" whenever someone chooses our hotel, and know that the staff is always excited to read feedback so positive.

Thank you again for staying with us in Lockport, and I hope to see you on a future visit into the Niagara region.

Regards,

David Eckhardt - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
holiday city, United States
2 reviews
Reviewed December 2, 2013

My family and I had three rooms during our stay to visit the Falls at Niagra Falls NY. The staff was very gracious and caring. The entire property was very clean and in good repair. The Breakfast was very well presented and had a great variety. We enjoyed ourselves very much. The internet was fast and easy to connect all our devices to. We would definitely recommend this motel to anyone staying in the area.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Best Western Plus Lockport Hotel, responded to this review, December 4, 2013
I personally thank you for staying & providing such positive feedback from your recent stay at the Best Western Plus Lockport!

Your comments were truly appreciated and will be shared with the staff. They will be excited to see that hard work pays off, especially when guests recognize great customer service.

Please find your way back to the Best Western Plus Lockport Hotel when you visit our area in the future!

Regards,

David Eckhardt - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed December 1, 2013

Pros: -staff were friendly and nice -room was clean and renovated Cons: -outdated building -hotel very far from everything This place is a nice hotel, especially for the value. Did not try the breakfast yet. They were very accommodating when requesting a late checkout.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Munam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Best Western Plus Lockport Hotel, responded to this review, December 2, 2013
I appreciate the positive review of the Best Western Plus Lockport, and thankful that you stayed at our hotel recently.

We strive to make all guest stays an excellent experience and am glad you felt that we did.

I hope you find an opportunity to stop in Lockport & stay with us in the future.

Regards,

David Eckhardt - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gasport, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 26, 2013

I stayed on Sunday Nov. 24th and had requested some "special requests" from the GM David E. He was very helpful in accommodating my daughter and myself on the cold snowy dreary day... And the heated indoor pool provided a "day at the beach" treat for my little girl. Thanks again to you and your staff. Michael and Sophie W.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Best Western Plus Lockport Hotel, responded to this review, November 27, 2013
Thank you for reviewing the Best Western Plus Lockport Hotel from your stay this past weekend!

Your compliments of my staff are greatly appreciated and welcomed.

I appreciated the opportunity to make your family's day a little more special, and saw the joy that the indoor pool brought to your daughter

Hope you find an opportunity to stay again at the hotel


Enjoy the Holiday Season!

Regards,

David Eckhardt - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 21, 2013

This hotel is very nice and employees are friendly and helpful. Everyone is more that willing to accommodate your needs. Hotel is located close to many restaurants and shopping areas. Only a short drive to Niagara Falls, so there is plenty to do around this hotel. I would definitely stay at this hotel again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Cmcd2426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Best Western Plus Lockport Hotel, responded to this review, November 23, 2013
Thank you for your positive feedback and compliments towards my staff.

My staff takes great pride in making sure every aspect of a stay is excellent.

I will be sharing your review with management & staff and look forward to their responses.

Enjoy your Holiday Season and come back & visit us again!

Regards,

David Eckhardt - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Lockport Hotel

Property: Best Western Plus Lockport Hotel
Address: 515 S Transit St, Lockport, NY 14094-5911 (Formerly Holiday Inn Lockport)
Phone Number:
Location: United States > New York > Lockport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Lockport
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Lockport Hotel 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Best Western Plus Lockport Hotel (Formerly the Holiday Inn Lockport) has been 100% renovated in June 2013 & is the perfect location for your visit to one of New York's most fascinating areas. The Best Western Plus Lockport Hotel is centrally located between Buffalo, Niagara Falls and Darien Lake, and just one mile from the historical Erie Canal with easy access to the Greater Buffalo Niagara International Airport. Your stay in Lockport is not complete without a visit to the Erie Canal Locks, a trip to the Upside Down Bridge, the Canal Museum, the Kenan Art Center, the Lockport Cave & Underground Boat Ride and a Cruise on the Erie Canal. Also, Albright Knox Art Gallery, Buffalo Museum of Science, Buffalo Zoo, Niagara Falls with all of its attractions including the Aquarium, Maid of the Mist, Cave of the Winds, Niagara Falls State Park and Fashion Outlets Shopping & Niagara Wine Trail. Visiting the area for educational purposes, the Best Western Lockport Hotel is only a short drive to Niagara University, Niagara Community College, and the State University of New York at Buffalo.Coming to the area for business? The Best Western Plus Lockport Hotel is centrally located and close to Delphi Corporation, AES Somerset, First Niagara Bank, LaFarge, Allegheny Ludlam, Candlelight Cabinetry, Sigma, and many more. Free wired and wireless high-speed Internet access is available. ... more   less 
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Also Known As:
Holiday Inn Lockport Hotel Lockport
Lockport Holiday Inn

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