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“Staff was friendly and very accommodating!”

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BEST WESTERN PLUS Lockport Hotel
Ranked #2 of 4 Hotels in Lockport
Certificate of Excellence
Gasport, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Staff was friendly and very accommodating!”
4 of 5 bubbles Reviewed November 26, 2013

I stayed on Sunday Nov. 24th and had requested some "special requests" from the GM David E. He was very helpful in accommodating my daughter and myself on the cold snowy dreary day... And the heated indoor pool provided a "day at the beach" treat for my little girl. Thanks again to you and your staff. Michael and Sophie W.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review, November 27, 2013
Thank you for reviewing the Best Western Plus Lockport Hotel from your stay this past weekend!

Your compliments of my staff are greatly appreciated and welcomed.

I appreciated the opportunity to make your family's day a little more special, and saw the joy that the indoor pool brought to your daughter

Hope you find an opportunity to stay again at the hotel


Enjoy the Holiday Season!

Regards,

David Eckhardt - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

216 reviews from our community

Traveler rating
    98
    59
    39
    12
    8
See reviews for
94
49
12
36
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 21, 2013

This hotel is very nice and employees are friendly and helpful. Everyone is more that willing to accommodate your needs. Hotel is located close to many restaurants and shopping areas. Only a short drive to Niagara Falls, so there is plenty to do around this hotel. I would definitely stay at this hotel again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Cmcd2426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review, November 23, 2013
Thank you for your positive feedback and compliments towards my staff.

My staff takes great pride in making sure every aspect of a stay is excellent.

I will be sharing your review with management & staff and look forward to their responses.

Enjoy your Holiday Season and come back & visit us again!

Regards,

David Eckhardt - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania
Level Contributor
140 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

We were going to stay in Niagara Falls on a recent trip, but decided to go the 30 minutes more and stay in Lockport. We often stay in Best Western hotels, but they can be varied. Four cross-country return trips by car has put our family in a lot of hotels and motels for a one-night stop. This place is possibly the best value of all of them. It is meticulously and spotlessly renovated. Everything is clean, shiny, and new. Rooms are large and linens on the beds are really nice. It has lovely workout facilities, and a nice indoor pool--great for travelling with children. It is conveniently located, and everyone we encountered was warm and friendly. Further, it was about half what a comparable hotel in Niagara Falls (or a lot of places) would be. There are very few places you can get all this for a family under 100 dollars-and a full hot buffet breakfast was included, to boot.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrankHutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review, November 19, 2013
Thank you for staying at the Best Western Plus Lockport recently!

Your most favorable review(s) of my Best Western Plus are truly appreciated and welcomed.

My staff is always looking to see how our guests view & score our hotel & they will be thrilled to view your tremendous positive comments.

The management & staff strive to make each guest experience how you experienced yours.

I certainly hope we can look forward to a return visit in the near future.

Best Regards,

David Eckhardt - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camp HIll, United States
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed November 14, 2013

I always enjoy the Best Western for the nice comfortable beds and then the great breakfast buffet every morning. I also enjoy their Rewards Program. The parking was limited and while driving it is hard to tell where the entrance is located.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jeffrey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review, November 17, 2013
Thank you for choosing the Best Western Plus Lockport for your recent stay, and for your most complimentary comments!

Your great review will be certainly appreciated by the management & staff.

Hope you find your way back to Lockport soon!

Regards,

David Eckhardt - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UNIONVILLE
Level Contributor
5 reviews
4 hotel reviews
2 of 5 bubbles Reviewed November 13, 2013

You can't get through the doors with luggage racks which are a JOKE they are nothing more than a cart that you can't maneuver throught he doors because the doors have no automatic hinges that will keep the doors open, The next problem is the doors all swing OUT. So it is Physically Impossible to push the cart through the door

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank NJI5251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review, November 15, 2013
Thank you for staying with us recently and apologize that we didn't meet your expectations. I'm sorry you didn't have an opportunity to utilize our standard luggage carts upon your arrival and found our new carts to be inconvenient.

Hope you will consider staying with us when you return to the Lockport area.

Regards,

David Eckhardt - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simpsonville, South Carolina
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 11, 2013

Go to Lockport many times a year, for business and family. This hotel used to be a Holiday Inn but is now a Best Western. Everything has been completely renovated, new everything everywhere, including the rooms. The updated decor is bright and stylish. I have to say the best thing overall about this hotel are the employees. From David the manager, to Joelle, Scott and Theresa at the front desk right down to housekeeping they made my stay very pleasurable. They were always friendly, helpful and went the extra mile each encounter I had with them. Kudo's to a great team!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dawn29681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review, November 12, 2013
Thank you for staying at our Best Western Plus Lockport and for providing a spectacular review of our hotel!

Your comments are so welcome & uplifting to my staff & management team. The staff truly takes great pride in providing excellent customer service, and is prideful when recognized.

I look forward to your next visit into Lockport in the coming year and wish you all the best!

Regards,

David Eckhardt - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockaway, New Jersey
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed October 24, 2013

Made an overnight stop in Lockport NY at the Best Western and was really happy with my stay. The hotel staff were friendly, the hotel appears to have been recently renovated or really well maintained. The room was clean and crisp and the complementary breakfast exceeded my expectations. I really enjoyed my stay at this Best Western and would highly reccommend it if you are in the Lockport NY area.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ROCKAWAYOKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review, October 27, 2013
Thank you for your tremendous review of our Best Western Plus Lockport regarding your recent stay!

The staff & management team takes extraordinary pride in striving to make every guest stay an memorable experience. We consider our hotel to be your second home.

I will be sharing your gracious comments with the staff and I already know just how appreciative they will be when they read the review.

Looking forward to seeing you on a return visit to Lockport soon!

Regards,

David Eckhardt - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Lockport Hotel

Property: BEST WESTERN PLUS Lockport Hotel
Address: 515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
Phone Number:
Location: United States > New York > Lockport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Lockport
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Lockport Hotel 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Best Western Plus Lockport Hotel (Formerly the Holiday Inn Lockport) has been 100% renovated in June 2013 & is the perfect location for your visit to one of New York's most fascinating areas. The Best Western Plus Lockport Hotel is centrally located between Buffalo, Niagara Falls and Darien Lake, and just one mile from the historical Erie Canal with easy access to the Greater Buffalo Niagara International Airport. Your stay in Lockport is not complete without a visit to the Erie Canal Locks, a trip to the Upside Down Bridge, the Canal Museum, the Kenan Art Center, the Lockport Cave & Underground Boat Ride and a Cruise on the Erie Canal. Also, Albright Knox Art Gallery, Buffalo Museum of Science, Buffalo Zoo, Niagara Falls with all of its attractions including the Aquarium, Maid of the Mist, Cave of the Winds, Niagara Falls State Park and Fashion Outlets Shopping & Niagara Wine Trail. Visiting the area for educational purposes, the Best Western Lockport Hotel is only a short drive to Niagara University, Niagara Community College, and the State University of New York at Buffalo.Coming to the area for business? The Best Western Plus Lockport Hotel is centrally located and close to Delphi Corporation, AES Somerset, First Niagara Bank, LaFarge, Allegheny Ludlam, Candlelight Cabinetry, Sigma, and many more. Free wired and wireless high-speed Internet access is available. ... more   less 
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Also Known As:
Holiday Inn Lockport Hotel Lockport
Lockport Holiday Inn

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