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“Mariott”

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Fairfield Inn Syracuse Clay
Ranked #9 of 11 Hotels in Liverpool
Certificate of Excellence
Reviewed October 8, 2013

I travel alot for work. This is the all around best Fairfield Inn I have spent time in. Best Deal......The food during sports events, Continental FREE breakfast. Coffee is all day long FREE. Most Mariotts are charging for coffee at starbucks. Some visitors are on short budgets...

Room Tip: Jam is the best customer service staff behind the desk, I have met.
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  • Stayed: October 2013, traveled on business
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Thank Wayne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this reviewResponded December 26, 2013

Thank you so much for your 5 Star Rating. Our staff truly appreciates to hear that they have made our guests feel welcome. We are pleased that you feel our offerings are the best deal. I am thrilled to hear that our evening promotions for our guests are being taken advantage of. Our staff also appeciates it when their names have been recognized as you have done so for Sam. He is truly an asset to our hotel team.
We look forward to seeing you again soon.
Have a great day!
Nicole Dodge
General Manager

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97 - 103 of 173 reviews

Reviewed September 16, 2013 via mobile

Front desk, especially Sam is excellent, helpful, patient and anticipated my needs. Breakfast bar is OK, but could expand offerings. Housekeeping is friendly and accomodating, non intrusive, but available. Hotel needs on site work out room, and needs updating!

  • Stayed: September 2013
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Thank dongainesville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this reviewResponded December 26, 2013

Thank you kindly for your comments regarding your recent stay with us here at the Fairfield Inn Clay. I am grateful that you felt our team member Sam went above & beyond to make sure your stay with us was a positive one. Also, we are glad to hear that our housekeeping staff was friendly and accomodating. We take all feedback and use it constructively as a learning tool to see what our guests needs are. My apologies that we do not have an on-site fitness center. In lieu of that, we now have a relationship with Aspen Fitness that allows our guests to work out free of charge.
We hope that you will consider returning to stay with us when you return to this area. We look forward to seeing you soon.
Have a great day!
Nicole Dodge
General Manager

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Reviewed September 10, 2013

The staff at this particular hotel treated my family with a level of service commensurate of a Luxury Hotel. Everyone, from the front desk staff and management to the housekeeping staff was pleasant. I'm an elite member with Marriott. I've stayed at several significantly more expensive locations and have rarely received such service. Nicole and Sam never appeared anything but eager to make an impression of quality service. I even witnessed the way they interacted with staff, and clearly, they do a great job motivating/training their staff

Amenities are what you would expect from a Fairfield Inn; basic rooms, no hotel bar nor restaurant. That said, they provide a surprisingly good breakfast in the common area adjacent to the lobby with eggs, custom waffles, bacon/ham, fruit, yogurts and cereals.

Thank you for taking care of my wife, son and our extended family during our stay. Weston sends his love.

Thank you,
Thomas, Nicole & Weston

  • Stayed: August 2013, traveled with family
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Thank masterkemist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this reviewResponded December 26, 2013

It was our pleasure to have you and your family stay with us here at the Fairfield Inn Clay/Syracuse. We Thank You so much for the 5 Star Excellent Rating. I am pleased to hear that the entire staff was pleasant and made you and your family feel welcome. It makes my staff happy to see when they are acknoweledged by name or in comments. We loved seeing Weston each day as he was a little bright ray of sunshine.
We look forward to seeing you again soon when you come back to the area.
Take care.
Nicole Dodge
General Manager

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Reviewed September 2, 2013

We stayed here for 1 night on a family trip to Watkins Glen State Park and Destiny USA.

Checking in was fast and easy. We requested a fridge in our reservations and they upgraded our room that had a fridge and microwave.

Though not the newer styles Fairfield Inn, our room and washroom was clean. The beds were comfortable and we had a good sleep.

There was free in room wi-fi connnection, and breakfast were "make your own waffles" with different varieties of batter (regular, strawberry, etc), bacon, scrambled and hard boiled eggs, juice, yogurt, bread.

I have to give credit to the very friendly staff. They make you feel welcome. When we pass a staff member, they always smile and say good morning.

Area is very near the shopping area and restaurants.

  • Stayed: August 2013, traveled with family
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Thank pandacb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this reviewResponded September 5, 2013

Thank you for your great comments. It's always nice to hear that we provided a welcoming stay for our guests. It's our pleasure to have you chose to stay with us. We are pleased that you had a wonderful stay and that you were treated well. It is nice to hear that the Fairfield Inn Clay/Syracuse is the perfect spot for you when traveling to this area. We look forward to your future visit. Come back soon.

Respectfully,
Nicole Dodge
Asst. General Manager

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Reviewed August 29, 2013

The Syracuse/Clay Fairfield Inn was an awesome hotel. The associates really cared about my comfort. This location was perfect for all of my needs. I was minutes from everywhere I needed to be. And the near by shopping and variety of restaurants near by made my evenings more enjoyable. Kudos to Nicole and her team for making it a great stay.

Stayed: May 2013, traveled on business
Thank Amy929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this reviewResponded September 5, 2013

Thank you for your praising comments to our team. It is wonderful to know that our guests are treated like they are family. We pride ourselves on making sure that we do our very best to exceed guest expectations especially when they are away from home. It is good to know that we are great location for your lodging needs. We look forward to welcoming you back when you visit the area. Come see us soon.

Many Thanks,
Nicole Dodge
Asst. General Manager

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Reviewed August 26, 2013

The room had a comfortable bed with a TV but no DVD player. It didn't have a microwave or refrigerator. There was a pool but the hot tub has been out-of-service for awhile. Breakfast was standard motel fair.

  • Stayed: August 2013, traveled as a couple
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Thank OldBoyScoutFox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this reviewResponded September 5, 2013

Thank you for your comments regarding your stay with us here at the Fairfield Inn Clay/Syracuse. We do hope that you had an enjoyable time while you were a guest with us. We look forward to seeing you again in the near future.

Have a great day!
Nicole Dodge
Asst. General Manager

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Reviewed August 19, 2013

We were in town for business for 1 day/night. Nicole and the staff gave us a warm welcome, they were helpful and extremely friendly. The room was standard but very clean and well maintained. The breakfast was exactly what we needed - the addition of scrambled eggs and sausage was perfect! We will definitely stay at this hotel again next time we are in the general Syracuse area.

Room Tip: Book well in advance...this hotel seems to sell out quickly.
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  • Stayed: August 2013, traveled on business
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Thank jacqueline j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this reviewResponded September 5, 2013

Greetings! We appreciate your wonderful comments regarding your stay with us. I am thrilled that you were given the service from our staff that you come to expect from a Fairfield Inn by Marriott. It is also nice to hear the positive responses on the new breakfast. I am glad that you enjoyed the new offerings. Please come back and visit us soon. We look forward to seeing you again.

Cordially,
Nicole Dodge
Asst. General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Syracuse Clay

Address: 3979 State Route 31, Liverpool, Salina, NY 13090-1311 (Formerly Fairfield Inn Syracuse Liverpool/Clay)
Phone Number:
Location: United States > New York > Finger Lakes > Salina > Liverpool
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Liverpool
Price Range: $94 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Syracuse Clay 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
If you’re searching for a hotel in Liverpool, NY that offers superior value and comfortable guest rooms, look no further than Fairfield Inn Syracuse Clay. Our hotel near Syracuse boasts a convenient location off Highway 481 with easy access to 81 as well as Syracuse University, SUNY at Oswego, the Lysander Ice Rink and Cicero Twin Rinks Ice Arena. ... more   less 
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Also Known As:
Fairfield Inn Syracuse Clay Hotel Liverpool
Fairfield Inn Liverpool
Fairfield Liverpool
Liverpool Fairfield Inn

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