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“Not meeting holiday inn standards”

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Holiday Inn Syracuse/Liverpool Airport Hotel
Ranked #9 of 12 Hotels in Liverpool
Ottawa, Canada
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Not meeting holiday inn standards”
3 of 5 bubbles Reviewed August 24, 2013 via mobile

This was our first stay at this property for our annual shopping expedition. Last year we stayed at the staybridge suites (adjoining property) which was much better value overall. This property unfortunately did not meet my expectations of what the holiday inn brand normally fulfills. What was good: check-in was efficient and friendly, lobby and restaurants very nice, proximity to shopping destinations was perfect. What was not so good: room size, bathroom was the size of a large closet, faulty air conditioning. Overall experience was satisfactory, but definitely not worth the price paid for the room.

Stayed August 2013, traveled with family
Helpful?
Thank PumaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnLiverpool, Manager at Holiday Inn Syracuse/Liverpool Airport Hotel, responded to this review, August 30, 2013
Thank you for taking the time to review our property. We are sorry to hear that you feel our property did not meet your expectations. We strive very hard to give our guests the best experience possible. We hope that you'll return again in the future and allow us to improve your opinion. Thank you again for choosing to stay with us.
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206 reviews from our community

Traveler rating
    60
    69
    43
    20
    14
See reviews for
45
28
10
81
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Any
English first
NY State
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

We stayed here for the NY-NJ Bi-State GWRRA Rally. It was our first time here. The room was immaculately clean, newly remodeled and quiet. The bathroom is small, but who really cares as long as it is clean, fresh. The food was terrific! Great hotel location for our rally. Plenty of room in the banquet hall. Cozy bar also. I would recommend this hotel to travelers.

Room Tip: 6th Floor is quiet!
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CheerFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnLiverpool, Manager at Holiday Inn Syracuse/Liverpool Airport Hotel, responded to this review, August 30, 2013
Thank you CheerFan for your review! We are very happy to hear that you enjoyed your stay and had a good time at the rally. Hopefully we'll see you all back here in the future as we enjoyed having you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Canada
Level Contributor
13 reviews
11 hotel reviews
4 of 5 bubbles Reviewed August 9, 2013

Hotel was clean. Easy access off highway and close to Destiny USA. Downfall is only having double beds in the room instead if queen. Rooms are large enough to accommodate. No fridges in the rooms. The bathroom was very small. Newer counters but old tubs and floors. The rooms are noisy as we could hear everyone opening and closing their doors and talking in the hall. Staff were friendly and the rooms were clean. The value for us was good as I am a federal government employee.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnLiverpool, Manager at Holiday Inn Syracuse/Liverpool Airport Hotel, responded to this review, August 30, 2013
Thank you for your review! We are happy to hear that you enjoyed your stay and the close proximity to Destiny USA. We are currently working on increasing our inventory of refridgerators. You are able to request a fridge from the front desk for your room at no cost and they are based on a first come, first serve basis. Thank you again for choosing to stay with us and we hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 9, 2013

Super place to stay, comfortable beds, clean and very friendly...check in went without a hitch, outdoor basketball, was not worried about the styling of my toilet flusher and some design flaws, was not a Hilton and did not pay a Hilton price, 10 minutes from Destiny USA, I think some people's expectations are way out of wack, I travel 26 weeks a year so I don't expect a palace for what they charge....would definitely stay again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnLiverpool, Manager at Holiday Inn Syracuse/Liverpool Airport Hotel, responded to this review, August 30, 2013
Thank you so much for taking the time to share your experience! We are very happy to hear that you enjoyed your experience. Next time you return to shop in Syracuse check out our 'Fill Up & Shop' package for DestinyUSA. Hopefully we'll see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
3 of 5 bubbles Reviewed July 20, 2013 via mobile

If you are looking for a basic Holiday Inn, this will work. Nothing exceptional except new carpeting in the rooms. Windows and bathroom stool remind me of my college dorm. Think no tank, 1960s flusher, and such a poor/old design that the bathroom door hits the stool prevrnting it from opening fully and not nearly enough outlets for all of today's electronics.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MHostler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILiverpoolMngmt, Manager at Holiday Inn Syracuse/Liverpool Airport Hotel, responded to this review, July 22, 2013
Thank you MHostler for taking the time to review our hotel. We did recently complete a major renovation including the exterior of the building, all of our function space and public space and new carpeting, furniture, wall paper, linen, drapes & fixtures in all of our guestrooms. We do appreciate your comments and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed July 18, 2013 via mobile

The hotel was really middle of the road. The exterior of the hotel is beautiful and spared no expense. They share the same grounds as the stay bridge suites. It has multiple grills and picnic benches. Also has an outdoor basketball court, indoor pool and sunning veranda with a fire pit. Very nice area! The hotel is a banquet hall and conference center so it is big. The issue I had was with the housekeeping staff and the flies. The housekeeping staff forgot to clean my room one day. Since I am realitively easy going, let it slide but the next day when it was overlooked again, had to mention it to the front desk. The hotel also had an over abundance of flies in the hotel. Not house flies, but fruit flies or gnats. The annoying ones that fly around your face

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigdaddycool492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILiverpoolMngmt, Manager at Holiday Inn Syracuse/Liverpool Airport Hotel, responded to this review, July 22, 2013
Thank you for taking the time to review our hotel! We appreciate you noticing our updates and are happy to hear that you enjoyed our outdoor areas. In regards to your additional comments, we are already looking into them and taking action. With the help of reviews like yours we are able to constantly improve on our guest satisfaction. Hopefully we'll see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
190 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 bubbles Reviewed July 7, 2013

Nothing special. We needed a hotel close to Rt 81 and were directed to this property by another iHC hotel. We were told there were sports teams staying at the hotel ...that meant lots of energetic young girls running around. Thankfully we're were given a room on the 6 th floor where there was a quiet rule in effect after 8 pm. The room was ok size, however closet was small..not aproblem for us as we were there for one night but could be an issue for families staying for more nights.

We had dinner at the hotel... It was late and we were tired and had a discount coupon...would not repeat the experience if we were staying another time.

Room Tip: Higher floor
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JZ16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HILiverpoolMngmt, Manager at Holiday Inn Syracuse/Liverpool Airport Hotel, responded to this review, July 11, 2013
Thank you so much for your review! We appreciate you choosing to stay with us and are happy to hear that you could relax on our quiet floor. I am sorry to hear that you were not 100% satisfied. All of your comments will be taken into consideration and discussed with the appropriate managers. We truly appreciate the feedback and hope that we see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Syracuse/Liverpool Airport Hotel

Property: Holiday Inn Syracuse/Liverpool Airport Hotel
Address: 441 Electronics Pkwy, Liverpool, NY 13088-6001
Phone Number:
Location: United States > New York > Finger Lakes > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Syracuse/Liverpool Airport Hotel 3*
Number of rooms: 197
Official Description (provided by the hotel):
The Holiday Inn Syracuse/Liverpool Airport Hotel has completed a beautiful renovation and expansion. We have upgraded all of our event space and public areas with a new and contemporary facade; renovation and expansion of the restaurant and bar, and a complete remodel of all guestrooms. Conveniently located across the street from the NYS Thruway (I-90) toll booth and 5 minutes from I-81 in Syracuse, The Holiday Inn Syracuse/Liverpool is a perfect choice. Need a hotel for a game at Syracuse University's Carrier Dome? Holiday Inn Syracuse Airport Hotel is located minutes from Syracuse University and the Carrier Dome. What a great hotel for a sports team or tournament! Holiday Inn Syracuse/Liverpool Airport Hotel boasts 180 two double bedded guestrooms located minutes from the Cicero Twin Ice Rinks, Syracuse Indoor Soccer Center, NYS Fairgrounds, the War Memorial, and the Oncenter. Teams will enjoy our indoor heated pool and bus parking. Want to stay in a hotel near the Syracuse Airport (SYR)? The Holiday Inn Syracuse/Liverpool Airport Hotel has a free 24 hour airport shuttle to Syracuse's Hancock International Airport. Going shopping in Syracuse? The Holiday Inn Syracuse/Liverpool Airport Hotel has a free shuttle to Carousel Center. ... more   less 
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Also Known As:
Holiday Inn Liverpool
Liverpool Holiday Inn

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