We spent 2 days here while visiting Syracuse University. Our room was very nice, clean and spacious. The staff was friendly, especially Missy Waters. She was on duty when we checked in and once inside our room, we realized that we weren't given the one we reserved but were downgraded. I immediately called the front desk and spoke to Missy. I explained the situation, she checked and found out that our reservation was indeed changed internally. She informed me that a guest had decided to stay an additional day and evidently it was the room we were supposed to have. I told her that I never received any notification that our room had been changed. Missy tried finding another room, however it wasn't any better than what we already had, so we just stayed in the one they had downgraded us to.We truly appreciate Missy trying to rectify the unfortunate situation, however it seems if you book a room using your HIlton Honors points you are low man on the totem pole and therefore can be given whatever room they have available upon your arrival. We really liked this hotel and the area, but when we make another trip in June, I'm a little afraid of making a reservation here because I'd hate to have it changed again without giving me notice and allowing me to decide if I want to make a change or not.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hilton Hotels Direct, Orbitz, Hotels.com, Travelocity, Priceline, Cancelon, HotelQuickly and getaroom.com so you can book your Homewood Suites Syracuse/Liverpool reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Homewood Suites Syracuse/Liverpool Hotel Liverpool
- Homewood Suites Liverpool
- Homewood Liverpool
- Liverpool Homewood Suites