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“A good experience that could have been great.”

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Homewood Suites Syracuse/Liverpool
Ranked #3 of 11 Hotels in Liverpool
Certificate of Excellence
Albany, United States
Level Contributor
3 reviews
3 hotel reviews
“A good experience that could have been great.”
Reviewed June 21, 2013

This business trip needed better noise control from fellow guests and an eye toward the hospitality at the reception. Overall, these are small points, but important to the experience. I would stay here again without a second thought.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Mandy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, July 1, 2013
Thank you so much for taking the time to review our hotel from your recent stay with us. We want all of our guests to have the best stay possible where everything exceeds their expectations and I'm so sorry to hear this was not your experience. Please rest assured I will follow-up on your concerns to ensure others are not as disappointed. I hope you will stay with us again soon so that we may demonstrate our committment to your comfort.

Best regards,

Missy Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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672 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • Spanish first
  • Any
English first
Albany, New York
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 2, 2013 via mobile

Picture this: two fathers give their wives the weekend off by taking the kids -- four in total, all under seven years of age -- away for two nights in Syracuse to see the science museum. This could end beautifully or nightmarishly. Thanks in large part to the staff of this Homewood Suites, it was an epic success.

These people went above and beyond in every way imaginable.

Breakfasts were wonderful, and the staff helped out with allergy concerns and just by helping bring the piles of food to the table. We wanted to grill out one night, so the grill was checked and cleaned for us. The pool was pristine. The suite was immaculate. They even gave our kids some books to take home as a souvenir.

I have always been satisfied with the Hilton brands, but I have never felt that the staff of any property has ever done so much to make me -- or my kids -- feel so accommodated. We can't wait to come back.

Stayed June 2013, traveled with family
Helpful?
1 Thank AlbanyGeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, July 1, 2013
Thank you so much for the raving review of our hotel and team! Our team members work very hard to ensure all of our guests have the best stay possible so I know they will be so excited to hear your comments. I do hope we have the opportunity to accommodate you again on your next trip to Syracuse!

Best regards,

Missy Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United States
2 reviews
Reviewed May 31, 2013

Wonderful spot to rest and recoup if traveling. Quiet and staff are most accomodating. The atmosphere is as though you are at a lodge. The only drawback is there is no dinner or evening reception on Friday & Saturday nights.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, July 1, 2013
Thank you for your review of our hotel. I appreciate your comments and I know our team will be excited to hear you enjoyed your stay with us. I hope we have the opportunity to accommodate you on future trips to our area.

Best regards,

Missy Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United States
1 review
Reviewed May 29, 2013

Really liked the facilities & close proximity to Syracuse. Staff, lobby, room & breakfast were excellent. The sofa bed was the only uncomfortable part (as you'd expect from a sofa bed). King bed was wonderfully comfortable. Will definitely stay here again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Marilyn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, July 1, 2013
Thank you for taking the time to review our hotel. I'm so glad to hear you enjoyed your stay with us. I hope we have the opportunity to accommodate you again soon!

Best regards,

Missy Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 28, 2013

Great staff, good location and very clean. We usually stay the the Embassy Suites when in this area but it seemed a bit tired on our last stay so we decided to give this hotel a try. I read the other reviews of the breakfast and, while it is not E Suites standards; we thought it was fine, the only suggestion that I might have is a bit more variey in fresh fruit. We had a little issue with housekeeping but it was corrected immediately - would definitely stay again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvtravelling_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, July 1, 2013
Thank you so much for taking the time to review our hotel. I am so glad to hear your thoughts and I appreciate your feedback. I will share your comments about breakfast with our food and beverage team as I know they strive to ensure they exceed our guests expectations. I hope you stay with us again soon so we may demonstrate our committment to your comfort.

Best regards,

Missy Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton Park, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 26, 2013

We were extremely satisfied with the stay. Room was immaculate, food was bountiful and delicious, and the staff extremely helpful. Highly recommend the suites for a family, room enough even with three teenage daughters. They were very impressed with the toilitries that were provided. Breakfast had something for everyone and plenty of it. Staff did an excellent job at refilling and keeping dining area clean. Very friendly and helpful.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Kathleen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, July 1, 2013
Thank you for your review of your recent stay at our hotel. I am so happy to hear you and your family enjoyed your stay with us. Our team works very hard to ensure all our guests have the best stay possible and I know they will be excited to hear your comments. I hope we have the opportunity to accommodate you on your next trip to Syracuse.

Best regards,

Missy Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
syracuse, ny, United States
1 review
Reviewed May 25, 2013

sleep there, don't eat there. Large rooms with a kitchen, Separate living room bedroom, each with a TV. I had no need to use the kitchen. Free park yourself near the room. Staff was very friendly, professional, and helpful. Check-in and out very fast and efficient. If I stayed here again I would bring my own food, and eat in my room. Plenty of closet space, adequate lighting.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Edward J. B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review, July 1, 2013
Thank you for taking the time to review our hotel. We appreciate your comments and our team members look forward to hearing your thoughts. I'm sorry you felt our breakfast and dinner items did not meet your expectations. I will follow-up with our food and beverage team to ensure others' do not feel as disappointed. I do hope you stay with us again soon so we may demonstrate our committment to your comfort.

Best regards,

Missy Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Syracuse/Liverpool

Property: Homewood Suites Syracuse/Liverpool
Address: 275 Elwood Davis Rd, Liverpool, NY 13088-6146
Phone Number:
Location: United States > New York > Finger Lakes > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Liverpool
#1 Romantic Hotel in Liverpool
#2 Family Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Syracuse/Liverpool 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Homewood Suites Syracuse/Liverpool Hotel Liverpool
Homewood Suites Liverpool
Homewood Liverpool
Liverpool Homewood Suites

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