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Maplewood Suites Extended Stay - Syracuse/Airport
Ranked #1 of 11 Hotels in Liverpool
Certificate of Excellence
Reviewed November 7, 2013

I booked the Maplewood Inn for a one night stay so my daughter could visit Syracuse University. I expected a typical "motor inn" experience but wow was I pleasantly surprised. The minute we walked in from our 4 1/2 hour drive we were greeted by the friendliest and most helpful front desk person ever. I have done some extravagant hotels including the Bellagio in Las Vegas and have never been treated better. Shaun not only had us in the room in a matter of minutes but was almost like a personal tour guide with his insights on the school and the area. When we needed anything it was done in moments and done right. This is a true diamond in the rough and for the price is the best value I have ever gotten at a hotel.

Room Tip: Further from the elevators is also further from the vending area
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  • Stayed: November 2013, traveled with family
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1  Thank Eric V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnathan R, General Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this reviewResponded November 13, 2013

Thank you so much for your kind words. We will share this with Shaun! We look forward to having you return as our guest in the future.

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734 - 740 of 865 reviews

Reviewed October 21, 2013

Was in town for the Empire State Marathon and stayed at The Maplewood Inn. They were very accommodating and showed great hospitality. The location is minutes from the start/finish line so it's a quick drive or you can utilize their free shuttle service. In the morning they offered some food and drinks to help fuel up before the race. Finally, they allowed runners to have a late check out which was great to get a shower after the race and not be rushed before hitting the road.

Room Tip: From reading the other review, I guess you want to make sure your room is not on the same side or ab...
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  • Stayed: October 2013, traveled solo
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Thank RAIL2207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnathan R, General Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this reviewResponded October 22, 2013

Hi - Thanks for your nice feedback. It is always nice to hear and share this type of feedback with the team! We are happy that you had a great visit and hope to see you again very soon!

Thanks again

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Reviewed October 20, 2013

Came for a marathon race, and, planned at least to get few hours sleep. However, the extreme loud band pretty much all the way to the morning made it impossibel to close my eyes.
I attempted to reduce the noise by using the 27 decibels ear plug that I always carry weith me. But this didnt work as well. This perhaps could tell you how loud the band was, and how the hotel ignored the basic customers needs, and health and safety completely!

The front desk service seem to know the case for the past two years (source, hotel collegue)but they still continue (consiously and delibrately), give the rooms to travellers!
I am very disappointed and but if you really have to stay at this hote, I DONT recommend you to accept rooms that are specially located at the left-corners from the main receptions!!!
Overall, i had the worest experience ever!

Room Tip: If you could, dont even consider booking any of their room!! but if you reall have to go, at least a...
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  • Stayed: October 2013, traveled solo
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1  Thank HTW H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnathan R, General Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this reviewResponded October 22, 2013

Hello and thank you for your feedback. I am very sorry that you had issues wth the noise. We are addressing the issue of the lound band with the owner and management of the cafe. We take safety and security of our guests and employees very seriously. We want all of our guests to have an enjoyable visit. I welcome the opportunity to speak with you regarding your feedback. Once again please note that we are addressing this issue with the proper people so this does not happen again.

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Reviewed October 19, 2013 via mobile

We are sitting here on a Saturday night, waiting for the hour that the management assures us the noise from the band playing in the bar that is DIRECTLY below us, will stop. 11:09pm, folks. No other rooms were available and we were given no notice until the music started at 9pm, about the time our kids were going to settle down. Some folks in this hotel are getting up early to run in a marathon. I can't believe this is the first time this has happened? Very disappointed. This is unreal.

  • Stayed: October 2013
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1  Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnathan R, General Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this reviewResponded October 21, 2013

Hello, We are very sorry for the trouble you had with the noise this past weekend. We are addressing the issue with the management of the Cafe. I would like the oportunity to speak with you personally to address your specific concern with you. Please feel free to contact me 315-451-1511 and I am happy to discuss this with you.

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Reviewed September 30, 2013

We are a group of High School guys that meet in Syracuse every year for a golf weekend. This was our 15th year and the best location we have had. The Maplewood Inn was perfect. The sales department was great to work with and the hotel was clean, comfortable and very close to I-90. They had a band in the Restaurant/Bar and we never left the hotel. We are DEFINITELY staying at the Maplewood Inn next year.

  • Stayed: September 2013, traveled with friends
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Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnathan R, General Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this reviewResponded October 21, 2013

Thanks for choosing the Maplewood for your recent golf outing! We look forward to having you return again in the future. We appreciate your time in leaving us feedback.

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Reviewed September 25, 2013

The rooms are in need of updating, 25 inch tube tv, big beds very close to the ground. Desk in the corner without view of TV. No breakfast included. Does have a restaurant and bar attached, never tried it. Find a better value someone else.

  • Stayed: September 2013, traveled on business
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Thank John726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnathan R, General Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this reviewResponded October 21, 2013

Hello and thank you for writing a review on our property. We are looking at adding a few complimentary breakfast items each morning aside from the full breakfast available for purchase in the cafe. Your feedback on this is important in understanding what guests are looking for. We hope that you will give us the opportunity to serve you in the future when making your way to Syracuse.

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Reviewed September 3, 2013

Very close to Destiny USA and I 90 West ( to Waterloo Outlet Mall)
Tim Horton's is across the street ( for all us Canadians)
Denny's was 1 block away

This hotel was your average nothing fancy hotel.
It was close to Carousel Center ( now DESTINY USA)
The pool is small
The exercise room is very small
Parking was alright
Nothing other than AVERAGE .....

Room Tip: Room 339 smells of smoke as you enter
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  • Stayed: August 2013, traveled with family
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Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johnrodriquez, General Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this reviewResponded September 5, 2013

Thank you for your review! We are happy to hear that you were satisfied with your accommodations and service. We love our location, just 3 miles from Destiny, 3 miles from the airport and right off I-81 and I-90 - It certainly makes it convenient for our guests. We look forward to having you back again soon.

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Additional Information about Maplewood Suites Extended Stay - Syracuse/Airport

Address: 400 7th North St, Liverpool, Salina, NY 13088-6626 (Formerly The Maplewood Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Salina > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 11 Hotels in Liverpool
Price Range: $104 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Maplewood Suites Extended Stay - Syracuse/Airport 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
Maplewood Suites Extended Stay - Syracuse/Airport is by design your home while you are visiting Syracuse. The hotel offers kitchenettes in all guestrooms, complimentary hot breakfast, wireless Internet everywhere, and after a long day you can cool off in the brand new indoor pool. Be sure to check out the state of the art fitness center featuring treadmills, elliptical machines, free weights and more. At the crossroads of the New York State Thruway and Route 81, you are available to escape with ease and travel to the West towards Niagara Falls, or towards the East to New York City. North from this location is Watertown and Fort Drum, while you can travel South to Ithaca and Binghamton. We are just minutes from Syracuse Hancock International Airport, Destiny USA Shopping Center and the New York State Fairgrounds. ... more   less 
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Also Known As:
The Maplewood Hotel Liverpool
Maplewood Hotel Lily Dale

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