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“Baseball Team Trip”

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Maplewood Suites Extended Stay - Syracuse/Airport
Ranked #1 of 11 Hotels in Liverpool
Certificate of Excellence
Hockessin, Delaware
1 review
“Baseball Team Trip”
Reviewed August 1, 2012

We were in NY for the 16-18 year old Babe Ruth Mid-Atlantic Regional Baseball Tournament. The entire team along with other teams from other states stayed at the hotel. Rooms were very nice and clean and the beds were extremely comfortable. The hotel staff was exceptional and was very accomodating with our room reservations due to our ever changing game schedule. Hope to get back to the regional tournament again, and would definitiely pick this hotel to stay in. Very nice hotel for the price.

  • Stayed July 2012, traveled with friends
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Helpful?
Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geralyn S, Front Office Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this review, August 2, 2012
The team of Maplewood Inn & Suites would like to thank you for taking time writing us a review, and we are so glad to hear that you and the rest of team enjoy your stay with us.

Looking forward of welcoming the whole team back at the Maplewood Inn & Suites soon.

Sincerely,
Geralyn VJ Strail
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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753 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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English first
Randolph, NJ
Level 5 Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 22, 2012

Booked this room for two nights on Expedia.com only to learn that the hotel could only accomodate us with our dog for one night. After a two hour phone call to Expedia in which they could not locatate another pet friendly hotel with a vacancy within 30 miles, Brian, at the front desk, spoke with the hotel manager and worked something out for us. We would definitely stay at this hotel, again, just for the customer service it offered.

  • Stayed July 2012, traveled with family
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Helpful?
Thank Sharyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geralyn S, Front Office Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this review, July 24, 2012
As always every comment and review we received gives us an opportunity for us to better our service, but good words and great review makes as work more harder to continue to give only the best service to our guests. Rest assured that will acknowledge the great customer service Brian have showed you.

We hope to welcome you back soon at the Maplewood Inn & Suites.

Sincerely,
Geralyn VJ Strail
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 20, 2012

We booked this hotel and were not told that it was the same weekend as a classic car show. The show was in the parking lot until 11:30 in the evening, including a full band,


Our room was also situated over the kitchen and the smells were terrible. Our room was also adjacent to the band and it was extremely loud for almost 4 hours.

We asked the front desk for another room and were told that since we had booked with Expedia.ca, we could not expect any service and they did nothing.

We asked if we could get a refund and go to another hotel, but, they refused because they said that any refund had to come from Expedia.

The reason that we had booked through Expedia.ca was because we had called the hotel directly to book, but, they had not returned our call after two days, therefore, we tried other methods, i.e., Expedia

When we called the front desk to try to get our room changed, we asked to speak to the manager, but, he was too busy out directing traffic in the parking lot.

Room Tip: Call the hotel yourself instead of relying on another company to book for you, especially, if you ha...
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank itoff2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geralyn S, Front Office Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this review, July 22, 2012
Thank you for taking time leaving us a review. The Management and Staff of the Maplewood Inn & Suites only strive to give the best service to all our clients and we take all reviews an opportunity for us to improve our service.

Sincerely,
Geralyn VJ Strail
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 16, 2012

I have stayed at this property a number of times. The last time I stayed upon check in the clerk found that I had stayed there before and offered me a further discount. Our room was clean and comfortable. In the morning we went to the breakfast room to find we had over slept and missed breakfast. The woman that was cleaning up invited us in and fed us. I will definitely stay here again.

  • Stayed June 2012, traveled with family
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Helpful?
1 Thank Heather2929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geralyn S, Front Office Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this review, July 19, 2012
We appreciate you taking time to leave a review for our propoerty and we are glad that you have enjoyed your stay with us. Looking forward of welcoming you back soon.

Sincerely,
Geralyn VJ Strail
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 11, 2012

My family needed a place to stay overnight and with all the other hotels around the area, we decided to choose Maplewood based on the reviews. We were not disappointed.The Front desk staff was very helpful. The room was clean and tidy. The pool was nice and so is the fitness area. Only thing I'd like to mention is that the TV is outdated. But then, we only stayed for the night so it did not matter.
Special mention to the Front Desk Manager as she was very, very helpful. I think her name is Geralyn.

  • Stayed July 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank brodlloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geralyn S, Front Office Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this review, July 19, 2012
Thank you not only for taking time writing a review but more for the the kind words. As always the whole team of Maplewood Inn & Suites only strive to give only the best.

Rest assured that in near future Maplewood Inn & Suites will be doing some soft renovation to all our rooms to improve the quality of service that we can offer to all our guests.

We hope that the next time you and family is in the Syracuse area you will decide to stay with us again.

Sincerely,
Geralyn VJ Strail
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 1, 2012

We stayed here one night, returning to Syracuse to fly out the next afternoon. Our King Suite was very nice and quiet. The hotel staff is very pleasant and helpful. Cookies, iced tea and coffee greeted us at our afternoon check in. The work out room is well stocked with an assortment of machines and equipment. The pool area is very clean , the pool is a good sized and not too deep about 4'6''. There is a bar/restaurant attached. The breakfast room had yogurt, bagels, english muffins, individual pre wrapped assorted pastries and Jimmy Dean sandwiches of egg, meat and biscuit, oranges, juice, coffee and assorted tea bags. The hotel is sensitive to the environment which is a plus to me, and the guest soaps, shampoo provided are from Bath and Body
We were referred to this hotel by a good samaratin at a church we visited. We came to town to visit a sick family member.

  • Stayed May 2012, traveled as a couple
    • Value
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Helpful?
Thank 1marriedcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geralyn S, Front Office Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this review, June 5, 2012
Thank you very much for taking time to give us a review. And more than the kind words we appreciate that you gave a detail review of the services we offer. We only strive to give the best service to all our guests and all comments, may be good or bad only gives us the opportunity to better our services and property

We hope to welcome you back soon at the Maplewood Inn & Suites!

Sincerly,
Geralyn VJ Strail
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brockville, Canada
Level 6 Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 23, 2012

Stayed here after a day of touring and shopping because I was just to lazy to drive all the way back to Canada. Booked via mobile through Expedia who screwed up the reservation and it ended up taking about 20 minutes at the hotel front desk to get them to cancel the "parts of a booking" that they said they had. In any case, Bruce at the desk was very helpful and matched the online rate (and did most of the talking to Expedia).
The room is nothing fancy, and the decor is a bit dated, but everything was very clean and the air conditioning worked well. There are a few places for food nearby so we grabbed a pizza and a few supplies and enjoyed a relaxing evening watching TV (good selection of channels by the way).
Bed was comfortable and bug free so we had a great nights sleep.
The gym room had a couple of cardio type machines, a weight machine and some workout bands. They advertised an indoor pool, but we never had a chance to check it out.
I'd keep it in mind if I'm ever too tired to hit the road after the next visit.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RickyH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geralyn S, Front Office Manager at Maplewood Suites Extended Stay - Syracuse/Airport, responded to this review, May 25, 2012
Thank you very much for taking time writing a review and all comments we receive gives us a chance to improve our property and our services. Rest assured that will recognize Brian for a job well done helping you with your reservation with Expedia.

We hope to welcome you and your family back soon at the Maplewodd Inn and Suites !

Sincerely,
Geralyn VJ Strail
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maplewood Suites Extended Stay - Syracuse/Airport

Property: Maplewood Suites Extended Stay - Syracuse/Airport
Address: 400 7th North St., Liverpool, NY 13088 (Formerly The Maplewood Inn)
Location: United States > New York > Finger Lakes > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 11 Hotels in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Maplewood Suites Extended Stay - Syracuse/Airport 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
Maplewood Suites Extended Stay - Syracuse/Airport is by design your home while you are visiting Syracuse. The hotel offers kitchenettes in all guestrooms, complimentary hot breakfast, wireless Internet everywhere, and after a long day you can cool off in the brand new indoor pool. Be sure to check out the state of the art fitness center featuring treadmills, elliptical machines, free weights and more. At the crossroads of the New York State Thruway and Route 81, you are available to escape with ease and travel to the West towards Niagara Falls, or towards the East to New York City. North from this location is Watertown and Fort Drum, while you can travel South to Ithaca and Binghamton. We are just minutes from Syracuse Hancock International Airport, Destiny USA Shopping Center and the New York State Fairgrounds. ... more   less 
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Also Known As:
The Maplewood Hotel Liverpool
Maplewood Hotel Lily Dale

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