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Best Western Plus Liverpool-Syracuse Inn & Suites
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Reviews (651)
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All reviewshot tubroom was cleanwafflesdestiny usaoff the beaten pathnice hotelstay there againfree breakfastfirst floorsitting areanys thruwaypleasant staynew yorkindoor poolstaff was friendlythe breakfast areaminute drive
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452 - 457 of 651 reviews
Reviewed January 5, 2014

We booked four rooms for a family vacation stopover . Hotel service and accommodations were wonderful ! The king suite rooms were spacious! Hotel staff were very accommodating to our group including an infant age seven weeks and several toddlers. Very easy to access from interstate.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
Thank closmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this reviewResponded January 7, 2014

Simply put, thank you for your review. Your comments are exactly what each of us here hopes to hear from every guest we meet! I appreciate it very much when a guest takes the time to let us know how well we have done in providing excellent service to them. And even when comments are constructive, there is no better way to see how well we are doing our jobs then with your feedback. Honestly, I am so encouraged by your review that I will be sure to share it with the entire team! Making sure every guest feels welcome and is able to relax when staying with us is what we strive for every day. Thank you for your business and we truly hope we can serve you and your family again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

We stay in this hotel as a staycation for our daughter. We love the pool, the breakfast and the value! Every staff member is very nice. They will go out of their way to assist you. We usually take her 1 weekend per month. Everything is wonderful!

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this reviewResponded January 7, 2014

Receiving such a positive review from a guest is certainly a wonderful way to start 2014! Thank you for taking the time to review your stay with us. It is our goal to make every guest feel welcome during their stay and we are so glad to have provided that for you and your family. It is also encouraging to know that we were able to accomplish our goal for you as well as have the right amenities to make your stay all the more relaxing and comfortable. We look forward to your next visit with us! Please have a wonderful winter season!

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Reviewed December 27, 2013

My spouse and I stayed for one night at this hotel. We previously stayed here several years ago also around Christmas. Once again, we were greeted warmly at the front desk and provided with a spotless, spacious and comfortable room at a very affordable rate. We didn't use the pool but it looked nice. This hotel provides a hot breakfast with many other food choices. The breakfast area was also quite clean and well stocked. Complimentary copies of the USA Today as well as the Syracuse Post Standard were available along with fresh baked cookies at the front desk and coffee 24/7.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Robear3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this reviewResponded December 30, 2013

Please allow me to begin by thanking you for taking the time to write a review about your stay with us! Consistency is a key component in being a successful hotel in my opinion, and just as important as providing excellent service during a guest's stay. Knowing that we have been successful in making you feel welcome as well as being able to enjoy a relaxing, comfortable stay every time you stay with us is very encouraging to me as GM. I will be sure to pass along your positive comments to the entire team! We strive every day to make sure we are being consistent in our efforts for our guests and reviews like yours continue to encourage us forward. Thank you again and please have a Wonderful New Year's Holiday!

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Reviewed December 26, 2013

My husband and I stayed here for 2 nights in early December for a little xmas shopping. It is fairly easy to find, just off the main route and check in was smooth and quick. We have no c/o's about the room, very clean beds, very comfortable and didn't hear noise from any other guests. The breakfast we did try both mornings and this would be the only negative from the stay. I guess you don't generally expect to have a great breakfast from a hotel buffet breakfast.
We took a taxi to "downtown" 10 minutes away and it cost $20 each way for a ten minute trip but was worth the aggravation of attempting to park.

  • Stayed: December 2013, traveled as a couple
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Thank Laurie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this reviewResponded December 30, 2013

Thank you very much for your honest review of your stay with us! In addition to our convenient location and pleasant surroundings, we strive every day as a team to make sure each guest feels welcome with us. I appreciate your constructive comments about our breakfast and please know that we regularly review both our presentation and item selection for breakfast. Having our guests' input is invaluable to us during this process! It is our hope that we played a small role in your being able to enjoy your time in the area shopping for the holidays. We hope you will visit us again soon and please have a Wonderful New Year's Holiday!

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Reviewed December 26, 2013

This hotel located conveniently close to the NY Thruway and has excellent services and value for the traveler. Our somewhat late arrival was greeted with fresh baked cookies. The room was large and comfortable providing a sitting area and 2 televisions. Cold and hot breakfast items were available at bright and early 6am allowing for a great start to the next day’s travels. All this was available at a very reasonable rate.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
Thank Dave210Sandwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this reviewResponded December 27, 2013

We appreciate the positive review you have taken the time to write about your stay with us! It is encouraging to see that we were able to make feel welcome and comfortable during your time here. It goes without saying that we work hard every day to provide our guests with a relaxing stay while enjoying excellent service. I will certainly be passing along your comments to the entire team! My entire team takes pride in what they do each day and it continues to be reflected in uplifting reviews such as yours here. On behalf of my entire team, thank you again very much for your time and for the review! We hope to have you stay with us again during your next trip into the Syracuse / Liverpool area. May you and your family have a Wonderful New Year's Holiday!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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