We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasant, well located and clean hotel with great staff.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus Liverpool-Syracuse Inn & Suites
Ranked #6 of 11 Hotels in Liverpool
GreenLeadersSilver level
Gatineau, Quebec, Canada
1 review
“Pleasant, well located and clean hotel with great staff.”
Reviewed April 15, 2013

We spent a weekend away without our kids, and stayed at the Best Western Loverpool on a recommendation. I have to say, I am please with the recommendation.

The hotel was clean and well maintained. The staff was very pleasant and friendly. The room was much larger than we expected and bed was very comfortable. We sadly missed the free breakfast in the morning, as we slept right in due to the comfort of the bed.

Will stay again if/when we return to the area.

Room Tip: There is a staircase in the middle of the hotel to access the second floor. Try to get a room furth...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, Front Office Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review, April 17, 2013
We are so glad to read that you chose to stay with us based on a recommendation from someone else, we find it encouraging to know that we are accomplishing our goals as a team! It goes without saying that we strive to provide every guest we meet with outstanding service and a comfortable stay, and we are so glad you enjoyed your weekend getaway! We apologize that you missed breakfast in the morning, but we hope that you were offered something quick from a member of our team when you came down. Thank you again for the review and we hope to see you again with us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

576 reviews from our community

Traveler rating
    247
    206
    74
    32
    17
See reviews for
276
128
21
76
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Any
English first
Caledonia, New York
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 13, 2013

We needed to stay in the Liverpool area for a family funeral. The hotel staff went above and beyond what we were expecting. They were truly sincere in their sympathies and in their efforts to make our stay pleasant during a trying time . The room and hotel were very clean and comfortable. The hotel seemed very busy for a weekday (children and pets), but we did not hear any noise while in our room.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deesousa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, Front Office Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review, April 14, 2013
We are so very glad that we were able to have a small part in providing some comfort and rest needed during a time of crisis. I will be sure to pass along your very kind and encouraging comments to our entire team! We look forward to seeing you again soon and certainly under better circumstances!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ottawa, ontario
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2013

We stayed at this hotel for a girls shopping weekend .. the hotel was good and the breakfast was excellent better than the average muffin and cereal.. Just wished there was more restaurants around the area that we could walk too. the room was big and clean, just the toilet made so much noise we didin't want to flush it at night because we didn't want to waki up everybody but overall we really enjoyed our stay

Room Tip: Second floor is better
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blacky044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, Front Office Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review, April 9, 2013
We can't thank you enough for your business and for the encouraging comments you stated in your review! Since we review every survey and guest report we receive as an entire staff, please know yours will be passed along! We have also had our maintenance supervisor to review all of the plumbing fixtures in the room to ensure they are in proper working order. We never want any guest to experience anything less than excellent service and a comfortable stay and we take seriously each comment a guest makes about us. We are glad that we were a small part of your shopping trip in the area and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, ON
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 4, 2013

Stayed here for 1 night over Easter weekend. Check in was prompt and helpful, and we received the crib we had requested within the hour. Stayed in a room with a king bed on the first floor - very comfortable with plenty of pillows.

There was an extra cost for the crib (minimal) but did not end up using it as our toddler wasn't very keen on it (he slept in bed with us).

The pool was small but lots of fun.

Breakfast was pretty varied, though the eggs and sausage left a lot to be desired. Still, you won't go hungry.

Overall a good spot, with quick access to Syracuse - which was what we were looking for. I'm sure we would have gotten a better deal had we booked more than a couple of days in advance. Would stay again if the price was right.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beachloverottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, Front Office Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review, April 6, 2013
Receiving honest and encouraging survey responses from our guests is always very much appreciated! Over and over again I make it a point to inform our guests that we take every survey seriously as well as reviewing each one as a team. We strive to make sure every guest is given excellent service and made to feel welcome and appreciated, and we are grateful that we have done so with you. We will make it a point to address the comments pointed out in your survey and we regularly review our breakfast item selection and presentation since it is an important part of taking care of our guests. Thank you again for your survey and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
L'Orignal
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 1, 2013

I've been staying at this BW a few times a year for at least 6 years. We come to Syracuse as a mini vacay to shop. The old Carousel Mall has had a major revamp and is now the destiny mall with new stores and restaurants and some activities on the top level.
The staff at this BW has always been super friendly and helpful. In all the times I've been there there has only been one person at the front desk who seemed uninterested in helping anyone who came to the desk.that was years ago and I never saw her again. Everyone else goes out of their way to make sure you have everything you need. Breakfast foods are always fresh and hot.
I don't have a tub at home so whenever we stay in a hotel I try to get a room with a soaker jet tub.
Happy to report they have refinished them.
One complaint, not sure if this is every room, but the heater has a loud fan that goes on and off all night.... The shower drains a little slow, but I'm sure these things can be easily fixed.
Restaurants nearby... Santangelo's for Italian. PF Changs at
the mall for Chinese. Dinosaur BBQ downtown for southern BBQ

Room Tip: Heard from some to make sure not to take rooms near middle exit doors... People go outside to smoke...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank katzmeow13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, Front Office Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review, April 6, 2013
We genuinely appreciate all of your kind words in your review! As a team, we review every survey we receive and ones like yours go far in encouraging us to continue providing excellent service and a comfortable stay! Please know that our maintenance supervisor will be taking a look at all of the heating & A/C units in the rooms to address the issue you raised. It goes without saying that we are glad that we have been consistent in taking care of your during each of your stays, and your loyal business is appreciated! Please have a wonderful day and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
163 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed March 31, 2013

We booked this hotel on our points and used it as a central location for shopping at Destiny USA and Waterloo Premium Outlets. It was so easy to find and a great location to restaurants. The hotel was very clean and seemed fairly new. The staff was very friendly and helpful. They give guests a printed sheet with directions to all the highlights in the area. We used it throughout our 3 day stay. The complimentary breakfast was good and more extensive than at other hotels. They even had a waffle maker which was fun. Highly recommend. Word of caution, however, don't stay in a room by the exit doors as they slam hard; on our second night we were kept up into the wee hours of the morning by rude customers letting the door slam when they went out for a cigarette, and chatting right outside our window. We mentioned the issue with the door to the person at the front desk and he was most apologetic and said he would have maintenance look at the door. We would definitely return, and recommend this hotel.

Room Tip: See my review for comments about exit door noise.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeeDeeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, Front Office Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review, April 6, 2013
Let me begin by expressing our sincerest apologies for your issue with the other guests late into the night. It is our goal to accommodate all of our guests equally, however, we never want there to be any issue for any guest during their stay with us. We have addressed the issue you pointed out regarding the exit doors, and have even made sure our maintenance supervisor personally examine all of our exit doors around the hotel. As a team, we take the time to review every survey received and we genuinely appreciate your positive comments and kind words, they will be passed along! Thank you again and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Us
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 22, 2013

I spent 2 nights here stuck in Syracuse because of a snow storm. I wasn't expecting much considering all the hotels in Syracuse are old and dated. Felt like this was a step down from all the other Best Westerns I have stayed in elsewhere, but was pleasantly surprised by how nice it actually is for the area. They have a nice clean pool and jacuzzi with plenty of towels and a nice fitness center.(first time I saw a hotel pool that had handicap access which I thought was nice) The breakfast was good and well taken care of by a very nice and friendly lady. The whole staff is very nice and accommodating. Truly went above and beyond to exceed expectations. The room was nice and spacious but needs a modern renovation and new rugs badly. The beds were new. Not knowing the area I was concerned by the amount of cameras in the hotel. I guess it's a bad area? Not sure. The only complaint I have was when that the hotel manager was rather salty when I was leaving at 11:38 am and called to remind me that check out was 11am. For what this hotel lacked in modern touches it otherwise made up for in guest satisfaction.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank idaliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, Front Office Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review, March 24, 2013
We truly are thankful that we were able to provide you an overall good experience during your stay with us. We strive every day to make sure each guest is given our best efforts with personalized service and we are especially glad that our breakfast hostess did her usual outstanding work in making you feel welcome! Please know that we are currently in the process of looking to make several changes to our hotel in order to address several issues of need and we are proud of being one of the first hotels in the area with an accessible lift for guests with special needs. Even though your stay was due to inclement weather, we hope to see you again soon, thank you again for your honest and encouraging comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Liverpool
1.1 mi away
Comfort Inn & Suites Syracuse Airport
1.4 mi away
Maplewood Suites Extended Stay - Syracuse/Airport
0.7 mi away
Homewood Suites Syracuse/Liverpool
Show Prices
Show Prices
Show Prices
0.2 mi away
Staybridge Suites Syracuse/Liverpool
0.4 mi away
Knights Inn Syracuse/Liverpool
6.1 mi away
Hampton Inn & Suites Syracuse Erie Blvd/I-690
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Liverpool-Syracuse Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Liverpool-Syracuse Inn & Suites

Property: Best Western Plus Liverpool-Syracuse Inn & Suites
Address: 136 Transistor Parkway, Liverpool, NY 13088-6015 (Formerly BEST WESTERN PLUS Liverpool Grace Inn & Suites)
Phone Number:
Location: United States > New York > Finger Lakes > Liverpool
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Liverpool
#3 Romantic Hotel in Liverpool
#3 Family Hotel in Liverpool
#3 Business Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Liverpool-Syracuse Inn & Suites 2.5*
Number of rooms: 61
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Best Western, Travelocity, Hotwire, Hotels.com, TripOnline SA, Cancelon, Cheap Tickets, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Best Western Plus Liverpool-Syracuse Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Liverpool Grace Inn And Suites
Best Western Liverpool Grace Hotel Liverpool
Liverpool Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing