I called this hotel on 2 separate occasions with questions and both times found staff rude. They acted like they were being bothered. The second time I called was to make sure there was sufficient parking for our Pick-up truck with Gooseneck 5th wheel trailer. I was told no. It's awful funny when their website shows ample parking. We are not talking a tractor trailer or an RV here. The Hampton Inn across the street had no problem with accommodating our request. Very friendly on the phone. They act like they want your business.