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“Not so great, but hoping management makes promised changes”

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Niagara Crossing Hotel and Spa
Ranked #1 of 2 Hotels in Lewiston
New Jersey
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Not so great, but hoping management makes promised changes”
Reviewed August 7, 2013

Barton Hill has the potential to be a wonderful hotel. Stately building, lovely location (1 block from the Niagara River), and our 4th floor “sunset room” was spacious, attractive, with a very comfortable bed, and very welcome A/C which kept us comfortable during the recent July heat wave. (Note: some concern about apparent lack of ventilation in bathroom & wondering how that will work in winter) Our visit was marred with multiple service failures: incomplete room preparation, lax cleaning, poor response to requests for extra towels, no replacement of missing light bulbs etc., poor linen quality, cheap wire hangers, inadequate lighting & shelf space in the very large bathroom. To her credit, the hotel proprietor replied to my email, and indicated that many of the problems we encountered & outlined in detail had already been addressed, and others would improve in the weeks ahead as a result engaging a new cleaning service, planned improvement in linen quality, etc. If so, Barton Hill will shine. If not, Barton Hill will remain a low end motel disguised as a Hotel/Spa, and visitors to the Niagara Falls area would be warned to consider hotels options on the Canadian side for a quality stay. I'm hoping to see Barton Hill achieve her potential.

Room Tip: 3 sunset rooms on top floor share a large deck overlooking the Niagara river.
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  • Stayed July 2013, traveled with friends
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Helpful?
3 Thank LB-likes2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (301)
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English first
Syracuse, New York
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 7, 2013

The Barton Hill Hotel and Spa is a quaint little hotel that sit on the bank of the Niagara RIver over looking Canada. It is a wonderful hotel with very spacious rooms! The attention to detail makes this hotel just perfect! Our package included dinner and breakfast! The food was outstanding as was the staff. A special thank you to Diane, the hotel owner, for making our anniversary so special! We will most certainly return to the Barton Hill Hotel and Spa!

Room Tip: Rooms facing the river are wonderful!!
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  • Stayed August 2013, traveled as a couple
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Helpful?
2 Thank Cheryl86734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 7, 2013

This is my first review ever. I just called up the front desk to ask for a hair dryer and they told me "they're all in use" and that was the straw that broke the camel's back.

The rooms are decorated in an old style and fairly clean. The view of the water is nice too. That I where the positives end unfortunately.

AC is terrible. WIFI is terrible. Your mobile phone won't work because of your proximity to Canada. The staff isn't very
helpful. I just found a strange looking insect crawling around the bathroom floor, although I guess that's to be expected with many hotels.

No fridge or microwave in the rooms. Others in my group complained about no hot water and no carpets in the rooms.

  • Stayed August 2013
    • Value
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Helpful?
5 Thank Richiesos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 6, 2013

This is our 2nd stay at he Baron Hill hotel. I love the river view and we enjoy our walk downtown Lewiston. Our room has a fireplace and is quite big, Simple but good continental breakfast - fresh bake goods, fruit, yogurt, juices and coffee- and I like to enjoy it in the river-view balcony. .Diane, the owner is an amazing character. We love talking to her. I wouldn't compare it to a hotel chain. It is a charming inn. May not be perfect but well worth the price which includes breakfast, dinner & casino chip.

  • Stayed July 2013, traveled with friends
    • Value
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Helpful?
1 Thank thehappywondere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2013

The Barton Hill Hotel & Spa far exceeded any previous hotel experiences I have ever had. The staff is incredibly hospitable and honored any request (ice, iron, more toiletries, directions, recommendations, etc.). I stayed on a "busy" night and noise was not an issue at all. The rooms were absolutely stunning and the entire hotel is incredibly well kept. We enjoyed an elaborate breakfast buffet with a view overlooking the Niagara River. The spa was incredibly relaxing and the staff was punctual and polite. The location of Barton Hill could not be better - tons of shops, restaurants, bars, and more all within walking distance.

  • Stayed August 2013
    • Value
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Helpful?
1 Thank Jls1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
Reviewed August 5, 2013

This was the first time we stayed in Lewiston and at The Barton Hill Hotel & Spa. This hotel was wonderful. The room was really nice and super clean. I plan to stay here on my next trip to Niagara Falls/Lewiston. The staff was really friendly and very helpful. Felt like we were in a five star hotel. We are from Las Vegas and we met the owner and she was very nice. She does a great job at running the hotel.

Room Tip: Try to get a room on the top floor (4th) and a view of the water.
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  • Stayed July 2013, traveled with family
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Helpful?
Thank jondavid1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 3, 2013

The Barton Hill Hotel is hands down the nicest hotel in the Buffalo/Niagara area. You will not get great service, cleanliness, and scenic and beautiful views like this anywhere else in the Buffalo/Niagara area. The spa area is very relaxing and they don't rush you. Also the "down town" area has amazing dining options and is a short walk from the hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank csim923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Niagara Crossing Hotel and Spa

Property: Niagara Crossing Hotel and Spa
Address: 100 Center St, Lewiston, NY 14092-1538 (Formerly Barton Hill Hotel & Spa)
Location: United States > New York > Lewiston
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lewiston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Niagara Crossing Hotel and Spa 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Niagara Crossing Hotel & Spa is the Niagara Region's premier destination, combining the charm and comfort of a historic country inn with the service and amenities of a luxury hotel. Guests at the Niagara Crossing will find luxurious accommodations and exceptional personal service, in a serene location perfectly suited for a romantic getaway or a business retreat. All of our elegantly appointed guest rooms and suites are decorated with an historic flair to reflect the heritage of the area, and are also equipped with the most contemporary amenities including fireplaces, flat-panel high-definition televisions, and I-Pod docking stations. Dating as far back as the 1600's, Lewiston and the Niagara Frontier have been the gateway to adventure and commerce along the Great Lakes, and today the Barton Hill Hotel & Spa is known as the premier luxury boutique hotel of the Niagara Region. In addition to stunning rooms and an attentive staff, Niagara Crossing's central location in the charming historic village of Lewiston allows guests to enjoy easy access to some of the area's most exciting attractions and events. Whether you are in the area to enjoy the natural beauty, shoot the Class 5 rapids of the Niagara River Gorge, traveling for business, or just looking to get away from the everyday, you will always find a warm welcome. ... more   less 
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Also Known As:
The Barton Hill Hotel And Spa
The Barton Hill Hotel Lewiston

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