I came here last January, and I could not have had a more wonderful experience. Everyone was so friendly and kind back then. Our spa services were wonderful. It was just such a great time.
From the second we walked in the hotel this time, though, it was obvious the place had changed. Diane let go of the reins a bit and promoted a front manager, who honestly wasn't kind to us at all (Kendal). We smiled, she just stood there and stared like we were crazy. There was one woman, however, who was reminiscent of the Barton that I remember from last year. Her name is Lori, and she was our waitress at dinner one night. She was bubbly, friendly, funny, and managed to get everyone in the dining room area to talk and socialize, as if it were a nice dinner party. She's so kind! Miss you, Lori!
We also noticed that there were two gay men staying at the hotel, too. I was SO angry to hear the people at the front desk chatter about how "uncomfortable" they were with them when I walked passed on my way to the spa. I really couldn't believe my ears. Unbelievable. And my party and I took the time to get to know the two at dinner one night, and they are extremely wonderful people. Shame on you!
We were very unhappy to see that the spa services became more expensive, and the time for each service declined by at least 20 minutes. What's that about? Last time we came here were dropped $700 between my friend and I. We would have done the same, but I wasn't dropping that money for services were were almost cut in half! This time we couldn't tip at well because we didn't have the money. Such a shame.
I don't know. While our room was gorgeous, the staff just weren't the wonderfully happy people that we remember. I really suggest taking a look at the people in the hotel, Diane, particularly those in positions of power. I don't think we'll be back. Such a shame considering my party and I know that we'll never be able to have as good of a time at another hotel as we did at this one last year. =/
- Official Description (provided by the hotel):
- The Niagara Crossing Hotel & Spa is the Niagara Region's premier destination, combining the charm and comfort of a historic country inn with the service and amenities of a luxury hotel. Guests at the Niagara Crossing will find luxurious accommodations and exceptional personal service, in a serene location perfectly suited for a romantic getaway or a business retreat. All of our elegantly appointed guest rooms and suites are decorated with an historic flair to reflect the heritage of the area, and are also equipped with the most contemporary amenities including fireplaces, flat-panel high-definition televisions, and I-Pod docking stations. Dating as far back as the 1600's, Lewiston and the Niagara Frontier have been the gateway to adventure and commerce along the Great Lakes, and today the Barton Hill Hotel & Spa is known as the premier luxury boutique hotel of the Niagara Region. In addition to stunning rooms and an attentive staff, Niagara Crossing's central location in the charming historic village of Lewiston allows guests to enjoy easy access to some of the area's most exciting attractions and events. Whether you are in the area to enjoy the natural beauty, shoot the Class 5 rapids of the Niagara River Gorge, traveling for business, or just looking to get away from the everyday, you will always find a warm welcome. ... more less
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- Also Known As:
- The Barton Hill Hotel Lewiston
- The Barton Hill Hotel And Spa