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“A pleasant surprise !” 4 of 5 bubbles
Review of La Quinta Inn & Suites Latham Albany Airport

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La Quinta Inn & Suites Latham Albany Airport
Ranked #7 of 17 Hotels in Latham
Syracuse, New York
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A pleasant surprise !”
4 of 5 bubbles Reviewed February 12, 2013

We had a one night stay at this La Quinta Inn and were pleasantly surprised. Our suite was very clean, roomy and had many features that rooms for this price don't include at many other hotels. The suite was appointed with a fridge, mini micro, coffee maker, jacuzzi tub, and a sleeper sofa if you needed extra sleep space. The bed was quite comfortable. The hotel also had an indoor pool/workout facility/business center. Free wifi was available in all rooms. Also there was a continental breakfast available 6am-9am. Staff was friendly and I would definitely stay here again!

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mzzpacky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, February 14, 2013
I sent the following E-mail to mzzpacky:

February 14, 2013

We appreciate your very complimentary February 12th TripAdvisor review regarding your recent stay at La Quinta Inn & Suites, Albany Airport. We could not write a better review ourselves; even your “Room Tip” was a definite “PLUS”.

Please accept the sincere thanks from our entire staff, including our Owner. It is not often that guests make a point to recognize how our staff made a difference and met their expectations.

We are looking forward to your next stay with us and promise we will do our very best to make your every visit a comfortable and pleasant visit.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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542 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
4 of 5 bubbles Reviewed February 9, 2013

Friendly and helpful staff. Recommended for anyone traveling on a budget. Free breakfast, free wi-fi, and free parking. Room was clean and comfortable. Refridgerator and Microwave in the room was a plus!!

Stayed February 2013, traveled with family
Helpful?
Thank RoadWarrior05452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, February 11, 2013
Wrote the following E-mail to RoadWarrior:

Dear RoadWarrior05452

Thank you for your February 9th TripAdvisor review regarding La Quinta Inn & Suites, Albany Airport. Your very favorable review was welcomed by our entire team.

(a) Our owner extends his appreciation for your comments regarding the value of our hotel and listing some of the amenities that we offer; (b)Our Head Housekeeper was very pleased to see your comments regarding “Cleanliness”; and (c) Our entire staff extends their thanks for your comment regarding their helpfulness and friendliness.

We hope your positive review is an indication that you will stay at our La Quinta during your next trip to the Capital District Area. We look forward to welcoming you again.

Sincerely,

Marilyn Seidner
Director – Guest Relations
518-785-6626, Ext. 174
mar@coccas.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 5, 2013

The bottom line is this is the best value out there. free breakfast and internet, clean rooms, friendly service, and a pool and hot tub. The hotel did not have everything and was definitely holding back on some amenities but that probably why it was so inexpensive to stay there on a saturday night. Breakfast was your basic cereal and waffles but it was free. Internet was a little slow for watching movies but it was free. Parking was free.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
1 Thank ObjectiveReviews1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Owner at La Quinta Inn & Suites Latham Albany Airport, responded to this review, February 7, 2013
Our heartfelt appreciation goes out to the “La Quinta” Traveler who wrote such a “POSITIVE” TripAdvisor review on February 6th.

I appreciate their mentioning our good value, free breakfast, free Internet, free parking, clean rooms and friendly staff. Our Owner extends his personal thanks for the heading of "BEST VALUE EVER".

We look forward to welcoming them during their next stay at our La Quinta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed February 5, 2013

We have stayed at this hotel several times when we visit our daughter at RPI. We have stayed at other hotels in the area and our experience was terrible. We love LaQunita we can always count on a clean and comfortable night.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, February 7, 2013
Our heartfelt appreciation goes out to the “La Quinta Traveler” who rated our La Quinta hotel five stars on their February 5th TripAdvisor review.

We were pleased to see their mentioning that they can “always count on a clean room and comfortable stay”.

We look forward to welcoming the guests during their next stay at our La Quinta while they are visiting their daughter at RPI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooers Forks, New York, United States
1 review
5 of 5 bubbles Reviewed January 23, 2013

We had an amazing time in our Jacuzzi Suite!!! Nickie at the front desk was so kind to us and let us know that if we needed anything to just give her a call and its done. Our room was spotless! I clean at a hospital so I know a very clean room when I see one. I toilet paper was even folded! Great job everyone! We will be staying here again in the Suite!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, January 24, 2013
Sent the following E-Mail to the Guest:


January 24, 2013

Dear Andrew:

Thank you for starting an extremely cold day in the Northeast with a positive spin!!!! Your January 23rd TripAdvisor Review regarding your recent stay at La Quinta Inn & Suites, Albany Report was very much appreciated

I would like to thank you personally for taking the time to compliment Nickie,our Front Desk Service Rep. I will be sure to share your TripAdvisor Review with her, our General Manager and the . . “OWNER”.

I have also forwarded your E-mail to our Head Housekeeper. I am sure she will be pleased to see your compliment regarding the cleanliness of our La Quinta Inn & Suites, Albany Airport,.

We will look forward to welcoming you during your next trip to the Latham area.

Sincerely,

Marilyn Seidner
Director – Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Latham, New York
1 review
2 of 5 bubbles Reviewed January 17, 2013

They promise free shuttle service, but when you really need it, you had to wait for two days, but still cannot get it. The front desk girl said yes to me, and wrote down the time to pick me up from the airport, but when I was going to the airport, another person said their driver cannot go there. I had the feeling of being cheated. Very disappointed about their shuttle service.

  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Yang Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, January 25, 2013
Re Shuttle Service


Under “ordinary” circumstances our free airport shuttle service is available from 4:30 AM to 7:30 PM. Shuttle service may be scheduled at other times for a nominal fee (based upon availability). Unfortunately, during the time of above guest's stay, the circumstances were not “ordinary”. Our shuttle driver was rushed to the hospital due to a serious heart attack. We tried to accommodate our gets as best as we could. We apologize for any inconvenience that it may caused our guests during this emergency.

I am happy to report that our shuttle service (as listed above) is in full operation and ready to service our guests..

I trust that the rest of your stay was enjoyable and you had an opportunity to enjoy our other amenities: indoor swimming pool (with Jacuzzi), exercise room and Bright Side Continental Breakfast.

I sincerely hope that you understand the unfortunate circumstances and you will stay at our hotel during your next trip to our area.

Sincerely,

Marilyn Seidner
Director - Guest Relations
La Quinta Inn & Suites, Albany Airport
(518)785-6626, Ext. 174

«
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed December 27, 2012

The hotel was better than I expected. The previous reviews scared me. I am not crazy picky but I like clean, and clean it was. The sheets were clean, the bathroom was clean and the floors were clean. My top 3 things were all acceptable. Two complaints
1. not enough blankets - the ones on the bed were too thin
2. noisy heater - it was very loud but I didn't dare turn it off because I was freezing. Earplugs would have made it a better nights sleep.

typical continental breakfast with a make your own waffle station. I read below some lady complaining about the fact that you have to make your own waffles - I'm sorry this isn't the Beverly Hilton, this is an inn with a complimentary continental breakfast so chill out!

lots of options, could use bigger cups for the coffee/juice but I was satisfied.

for a business trip - I'd stay here again!

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Arts_RT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn12110, Guest Relations Manager at La Quinta Inn & Suites Latham Albany Airport, responded to this review, December 28, 2012
I sent the following message to Arts_RT on December 28, 2012


December 28, 2012

Dear “Arts_RT”

We appreciate your positive TripAdvisor review pertaining to your December stay at La Quinta Inn & Suites, Albany Airport. All those “GOOD’s” made our entire staff, including the Owner, smile.

Thank you for drawing our attention to the thin blankets as they may require “retiring”; and also the noisy heater. We will have our Housekeeping Staff check the rooms on the first floor to see which room is the “culprit”. FYI - - there is actually no difference in the rooms on the first floor than the rooms on the second and third floors. We have different room types throughout the hotel (i.e. double beds, king beds, Jacuzzi Suites).

I would like to thank you personally for coming to our defense regarding our “Bright Side” complimentary breakfast.

We truly appreciate your taking the time to write a review in the TripAdvisor and were especially pleased to see that we were able to meet your expectations and that you will “stay at our hotel again”. We know travelers have a lot of choices and we are thankful for your patronage.

We look forward to welcoming you again! We will do our very best to make your every visit comfortable and pleasant.


Marilyn Seidner
Director - Guest Relations
Cocca's Hotels / La Quinta Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Latham Albany Airport

Property: La Quinta Inn & Suites Latham Albany Airport
Address: 833 New Loudon Rd, Latham, NY 12110-2106
Phone Number:
Location: United States > New York > Latham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Latham
#3 Romantic Hotel in Latham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Latham Albany Airport 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
La Quinta Inn And Suites Latham - Albany Airport
La Quinta Inn & Suites Latham - Albany Airport Hotel Latham
La Quinta Hotel Latham
La Quinta Latham
Latham La Quinta

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