Something fishy is going on at this hotel and HIE corporate should take a look at how it is operating. For a brief overnight, I can echo just about everyone else's complaints rolled into one. Hall light in my room was out. Refrigerator made so much noise I pulled it out from under the counter and pulled the plug out of the wall. A call to the front desk to inquire about why the wifi didn't work simply never got picked up! At 9:30 at night, I went to the lobby to see if wifi service was functional there. It wasn't -- and another guest had beaten me to the desk to seek help. While I patiently waited my turn, another guest came down to report her room had no hot water; then another guest came to report no towels in her room...The young, cheerful and trying-to-be-helpful desk clerk really had no power to correct any of this! I got the distinct feeling that this poor young man was left alone and uninstructed by the management.
Oh, I left out that the sheets on both queen beds in my room felt clammy; I think they were put on the beds before they were completely dry! I tried each bed and still slid between the covers feeling a tad soggy.
This cross between Fawlty Towers and The Twilight Zone does the HI Express brand name a tremendous disservice. I, an HI Express loyalist, have lost a lot of confidence...I cancelled a second night's stay here at the end of my trip out of a mixture of fear and dismay.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites in Latham, NY near Albany International Airport! Our choice Latham, NY accommodations are ideally located off I-87, just ten miles from downtown Albany and near many businesses and government offices. Travelers looking for lodging in Latham can enjoy a stay at our smoke free hotel near the Albany Airport, four universities and the famous Saratoga Race Course. Families will love our Latham hotel's close proximity to area attractions like the Empire State Plaza, Aqua Duck Tours, NY State Museum and Hoffman's Playland, a family-friendly theme park located two miles from our accommodations in Latham. If shopping is your pleasure, check out the Colonie Center Mall or the huge Crossgate Mall in Albany near our hotel in Latham, New York. There are many companies near our hotel in Latham, like Century Hill, SUNY Albany, Siena College and the New York State government offices. Business travelers can also appreciate the hotel's free airport shuttle to nearby ALB Airport. Our Latham, New York hotel also offers many hotel services, including a 24-hour business center, free high-speed, Wi-Fi Internet access and flexible meeting spaces with seating for 150. While lodging in Latham, you can take a dip in the indoor pool and whirlpool or take advantage of the 24-hour fitness center and complimentary hot breakfast bar. Check out our great Latham hotel room deals and start planning your trip today. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Latham
- Latham Holiday Inn