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“best bed of the trip”

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Hotel Indigo Albany-Latham
Ranked #4 of 16 Hotels in Latham
Certificate of Excellence
Reviewed October 13, 2013

The hotel was clean and well maintained. The rooms were quite nice. The king size bed is the best we slept in on our 10 day vacation. The "breakfast" was essentially non-existent (pay for each over priced item). Enjoy the hotel, but plan on breakfast out.

Stayed: October 2013, traveled as a couple
Thank cathsalzman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, General Manager at Hotel Indigo Albany-Latham, responded to this reviewResponded October 14, 2013

Dear cathsalzman,

It is always a pleasure to see our guests taking the time to share their experiences. I am very happy to hear that your sleep was the best while staying at our hotel. The bedding package here is truly the best in the entire area! Thank you for bringing your concerns regarding your breakfast experience to my attention. The breakfast bar is something that we are working on. It is constantly changing and evolving based on the needs of our guest. We look forward to having you as our guest the next time you travel to the Albany-Latham area.
Warm Regards, Jennifer

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246 - 252 of 403 reviews

Reviewed October 12, 2013 via mobile

We stayed for one night on business. The hotel was modern looking and had a restaurant attached. We arrived a bit late and unfortunately the restaurant had stopped serving. We did walk across (a large) street to the next hotel and grabbed dinner at their pub. The rooms at Hotel Indigo were spacious and very nice. They had "hardwood" floors, which was a refreshing alternative to carpet. Oversized shower in the bathroom with a teak shower bench, which added a nice touch. Loved the Aveda toiletries! Beds were very comfortable. There was a Keurig in our room for coffee or tea if you wanted. Roads are not for pedestrians walking in that area, but front desk called a cab in a jiffy to take us to the nearby store. Staff was very friendly and helpful. Would definitely stay there again

  • Stayed: October 2013
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2  Thank Luckyis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, General Manager at Hotel Indigo Albany-Latham, responded to this reviewResponded October 14, 2013

Dear Luckyis,

Thank you for your glowing review regarding your recent stay! I have shared your kind words with our team - always appreciate it immensely when a guest shares their experience with the hotel, location and staff. Hotel Indigo is a special experience and prides itself on personable and friendly service.
We look forward to your next stay; please give us a call the next time you will be traveling to the Albany area.
Warm Regards, Jennifer

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Reviewed September 8, 2013

This property if very clean and has excellent staff. The rooms are spacious and clean. The staff at the hotel is very nice and helpful. From now on this is going to be my choice hotel in the Albany area!

  • Stayed: September 2013, traveled on business
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2  Thank JoeStabb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, General Manager at Hotel Indigo Albany-Latham, responded to this reviewResponded September 14, 2013

Thank you for the kind words regarding your recent stay. We take pride in the work we do and always appreciate it immensely when a guest notices. It is always a pleasure to see our guests taking the time to share their experiences. We look forward to your next stay while traveling to the Albany area.

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Reviewed August 31, 2013 via mobile

Rooms are really spacious and give a really comfortable feeling of being in a home rather than a hotel. Which could be a negative for some but is a nice change from the standard hotel room feel.

This hotel had such potential, but when I noticed stains on our towels and then our bed sheets, I really was quite thrown off. Bed sheets and towels are the easy stuff to take care of. Would have expected that at any hotel (clean sheets and towels)

This hotel is about 30 minutes from the Saratoga Performing Arts Center and is right off the highwayso is a great choice for anyone seeing a concert their. Saratoga springs is very expensive to stay in.

I'm sure this is just a one off incident, which is why I didn't rate the experience too low.

  • Stayed: August 2013
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1  Thank MSparks777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, General Manager at Hotel Indigo Albany-Latham, responded to this reviewResponded September 14, 2013

Dear MSparks777,

Thank you for taking the time to write a review on your recent stay. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel. We use an outside company to service our linen. We have addressed the issue of the towel and sheet condition. The issue has been addressed with our housekeeping staff to be more vigilant of the room linens. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

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Reviewed August 31, 2013

We checked in late on a Thursday night on our way to Vermont. The staff was great! We were surprised with a treat bag, tickets for 4 free beverages at the bar, and a voucher for free breakfast the next morning. My husband is a member of the Holiday Inn loyalty program, but hasn't stayed in one in a few years, so we expected nothing. The room itself was clean and roomy enough for us and our two teenage daughters. I loved the decor and the fact that there was no nasty hotel carpeting. I was also impressed how friendly the bartender at the bar was considering we were drinking for free. I would definitely stay there again if another trip to Vermont came up!

  • Stayed: August 2013, traveled with family
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2  Thank JJJules662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2013

The staff are absolutely fantastic. They accommodate the best that they can. Concierge and housekeepers are great. Melissa is a great customer relations person.
Room is clean and bed is comfy. The shower tiles needed a little more TLC.
Air conditioning unit is very noisy and I guess needs some TLC as well.
The Saratoga Conference Room is convenient and comfortable.

  • Stayed: August 2013, traveled on business
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Thank chries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2013

Traveling to Vermont for a family holiday we spent one night here. I was impressed with the decor as it is more appealing than your basic hotel. Hardwood floors in the rooms, large natural tile showers, and comfortable beds make the stay pleasant. The only less positive comments I have are: 1) the driveway entrance on Wolf Road is difficult to access during heavy traffic times as it is close to a busy intersection, and 2) the beds are overly high. I know, you're thinking 'so what if the beds are high?' but my mother has some problems with her hips and getting into the bed was quite difficult for her. We were in a regular room so on checkout I asked if their handicapped rooms had lower beds and was told that all the beds are the same throughout the hotel. Not sure how a person in a wheelchair would make the transition to the bed.

I would stay here again however and if mom were with me I'd bring a step-stool.

  • Stayed: August 2013, traveled with family
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1  Thank ChrisTaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Albany-Latham

Address: 254 Wolf Road, Latham, NY 12110-4805
Phone Number:
Location: United States > New York > Latham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Latham
#4 Romantic Hotel in Latham
Price Range: $103 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Albany-Latham 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Discover Affordable Luxury at the New Hotel Indigo in Albany, New York The Hotel Indigo Albany - Latham is a sophisticated, Full-service hotel near the Albany International Airport (ALB), providing a complimentary shuttle to the airport. Our boutique hotel in Latham, NY is ideal for travelers who desire an oasis to escape from the ordinary, but value the traditional hospitality & services of a standard hotel. Our luxury Albany, NY accommodations offer convenient access to area attractions such as the Saratoga Race Course, Joe Bruno Stadium and the Times Union Center in downtown Albany. Our hotel is near premiere shopping spots including the Colonie Center Mall & upscale, downtown shopping on Pearl, Broadway and Lark Streets. Situated just north of Albany, our upscale hotel in Latham, NY offers close proximity to corporations in the Wolf Road Business District as well as Rensselaer Polytech, GE, the Albany Medical Center and various government offices. We also offer 1,200 sq. ft. of flexible meeting space, free high-speed, Wi-Fi Internet access and well-appointed rooms with modern decor that are an oasis for the business traveler to Albany. While lodging at our pet friendly hotel in Albany, we hope you take advantage of our 24-hour fitness center and sauna, Golden Bean coffee shop, and our Blu Stone Bistro and Bar. For the best in luxury Albany accommodations, choose the new Hotel Indigo in beautiful Albany, NY. ... more   less 
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Also Known As:
Hotel Indigo Latham

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