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Essie K

Amazing and Serene

5.0 of 5 bubblesReviewed Aug 28, 2016
Was just passing through but I am definitely coming back to stay :-)Try their signature club sandwich next time you are in Jinja, it is amazing and also a very serene environment. Thank you Julliet :-)
Date of stay: August 2016
Trip type: Traveled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mugumya R, Guest Relations Manager at Signature Hotel Apartments, responded to this review
Responded Oct 6, 2016
Dear Essie K,
Thank you for visiting Signature Hotel Apartments and sharing your experience with us. we look forward to hosting you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (67)
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    23 - 28 of 67 reviews
    Reviewed August 10, 2016 via mobile

    Went back to jinja for a family wedding and as usual slept at signature hotel apartments guess what??? The customer care is more than I left clean rooms,tasty foods,when you eat there breakfast you don't need lunch because it too tasty and a lot is served. Its still on top of other hotels in jinja. thanks for the team work,customer care and please maintain it,hope to find the entire team the other time i will visit jinja again.maintain yhat good work done .

    Date of stay: August 2016
    Trip type: Traveled with family
    1  Thank dorahk2016
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mugumya R, Guest Relations Manager at Signature Hotel Apartments, responded to this reviewResponded October 5, 2016

    Dear Dorah K, I must sincerely thank you for choosing to stay at Signature Hotel Apartments and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. I will share this with my team and we shall be glad to see you again!
    Best Regards,
    Ritah Namugumya

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed July 22, 2016

    Again I had the pleasure to stay at this fantastic hotel. Everything I can comment on I will give 5 stars. I have a few favourite places in Uganda, this i surely one of the. Special thanks to The Manager Juliettte and the Chef Byron. I will be back soon. Love to all of you.

    Date of stay: July 2016
    • Trip type: Traveled on business
      • Value
      • Rooms
      • Service
    1  Thank Carl H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mugumya R, Guest Relations Manager at Signature Hotel Apartments, responded to this reviewResponded October 5, 2016

    Dear Jinjaman,

    Thank you very much for choosing to stay with us during your visits to Jinja and for taking the time to share your wonderful experience! We are delighted to hear that we exceed most of your expectations and we are your number one Hotel.
    Thank you once more and we hope to see you soon!

    Kind Regards,
    Ritah Namugumya

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed July 20, 2016 via mobile

    Anyone who is or heading to jinja should visit and stay at signature apartments. It has very welcoming and friendly staff that is juliet and mya. Their rooms are spacious and very comfortable. Everyone who is in Uganda or planning to go there should stay at signature apartments

    Date of stay: July 2016
    Trip type: Traveled solo
    1  Thank ivansempijja
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mugumya R, Guest Relations Manager at Signature Hotel Apartments, responded to this reviewResponded October 11, 2016

    Dear Ivan Sempijja,
    Signature Hotel Team is so grateful for the wonderful feedback you put up on this portal.
    we look forward to hosting you again!

    Regards,
    Ritah

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed July 18, 2016 via mobile

    Amazing is what I can describe the kind of feeling that I got when I visited this hotel. When you talk cleanliness, the place is top notch super clean, when you talk service, the waiting stuff is highly professional and super good, very happy and jolly people, they make you feel at home, no wonder their slogan is "Home away from Home". I wouldn't be doing justice if I forget to mention the food, amazing is what it is. I ordered for a Steak and I wanted it medium rare, it came with Mashed potatos and mashroom sauce, ok now my stomach is yearning for more.
    The room, well this was my favourite part, the bed is just comfortable enough for all sorts of back conditions, I am no expert on mattresses but at least that's how I felt about it. Bathroom is very neat clean and tidy, water was hot all the time, and their room service was strictly on a quick response basis. I just love the place, and it is my place for whenever am in Jinja.

    Amazing is what it is.

    Date of stay: May 2016
    Trip type: Traveled on business
    1  Thank Rugumayo M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mugumya R, Guest Relations Manager at Signature Hotel Apartments, responded to this reviewResponded October 12, 2016

    Dear Rugumayo,

    Thank you for visiting Signature Hotel Apartments, Jinja and sparing time to share your experience and feedback with us. You have helped so many travellers to Uganda in making the right choice of accomodation,food and beverage services with us a ''Home Away from Home''.
    we are so grateful and we look forward to hosting you again!

    Regards,
    Ritah

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed April 26, 2016

    I had an opportunity of sampling the services at this hotel during one of my business trips in Uganda. I have to say that was not disappointed at all! The services provided at the hotel were out of this world; from delicacies served, room services, staff interaction with guests and a very courteous, professional, tireless and very knowledgeable Manager by the name of Juliet Ilimu who brought a new meaning to me what of customer care and satisfaction in the service industry entails.
    Every time I inquired about things, she had all the answers. Her understanding of the service industry is exceptional. I remember, this one time when I was expecting my wife to join me at the hotel and was held up in business meetings and couldn't organize for a pick up. When I requested that she assists with this, she readily obliged. She went out of her way to organize a cab to pick my wife to the hotel. She even paid for the cab which I later reimbursed. The fact that a hotel staff went out of her way to organize for my wife to get to the hotel, was just humbling and very impressive. This hotel is the place to be if you are visiting Uganda. Serene environment with loving and caring people who will make you have a memorable stay at their facility. The hotel environment is very secure and with very honest and trustworthy staff. Twice while staying at the hotel, I forgot some valuables in my room while rushing out for quick meetings and unlike other hotels where one would ideally be worried after realizing they have forgotten something in their hotel rooms, at Signature, the staff always kept the valuables and handed them to me on my return. I will definitely find my way to the hotel again the next time I am in Uganda. Keep up the good work. For the management and staff of Signature Hotel, all I can say is that you have set very high standards in the service industry and I hope you maintain that! Keep doing what you doing and I can assure you that we will keep flocking that hotel until you guys will need to expand.

    Date of stay: March 2016
    • Trip type: Traveled on business
      • Value
      • Rooms
      • Service
    1  Thank tomautie
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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