We came here two years ago for rafting and had a good experience. Stayed the free night, drank some Niles and passed out happy. We came back last month and decided to stay here again, only to be horribly disappointed. I don't know if the management has changed or what, but I could not believe the treatment we received. We were at the campsite during Halloween and their was a raucous party going on, not something we minded at all being partiers ourselves. What I did mind, however, was when we went to bed and my boyfriend gashed his back open on an exposed nail and one of the owners was drunk and rude instead of being polite and helpful (I think it's a couple running the establishment). The woman was very kind and got me some bandaids and peroxide, but when I first approached them, the man acted as if I was accusing him of something when I spoke about the huge nail sticking out of the top of the bunkbed. Which I could have been considering THERE WAS A HUGE NAIL STICKING OUT OF THE BUNKBED. The next morning the guy spoke to my boyfriend and promised he would come "check it out" before we left. He then proceeded to spend the next hour hanging up plastic flip flops in a display. We noisily checked out and made it clear that we were leaving, hoping he would catch the hint and actually go look at the bed. But he just avoided eye contact with us and kept putting the stupid flip flops up on the rack. We left and told everyone we met along the way NOT to stay there. This place gets a lot of those Overland trucks, so they obviously think they don't have to provide standard customer service to normal patrons because we're not the cash cows. It's places like this that give hostels a bad name. I was seriously offended by the whole situation AND my boyfriend had to get a tetanus shot the next day, which the hostel really should have paid for.
- Official Description (provided by the hotel):
- Fantastic views of the Nile, a well stocked bar and excellent meals have made this site one of East Africa’s most popular places to stay. Whether you are camping, staying in dormitories or rooms, our bar deck overlooking the river is the perfect place to enjoy a cold beer and amazing sunsets. The trees above boast a multitude of tropical bird life and the ‘riverside showers’ alone have become famous for the incredible scenery they overlook. Lush terraces offer secluded safari tents with stunning views of the River Nile. Secure and cozy with fresh linen at your disposal, they have become extremely popular. Numbers are limited so it is strongly advised you book well in advance.In addition to our terraced safari tens we now offer standard safari tents in the main camping area. ... more less
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