I am desperately sad to write this review, but feel that I have no choice. As residents in Uganda we have enjoyed visits to Nile Porch over the past couple of years. However, when we visited with family in September we found only disappointment and fear. The tents are getting very run down, with stains and a general lack of cleanliness very offputting. However, it was at night that the whole experience exploded for us.
I awoke around 1am to footsteps along the side of our tent, followed shortly by the sound of the velcro of the main tent flap opening (there is no way to fasten or lock the tent, when you are out or in). I immediately got up and was terrified to find a man inside the tent rifling through our stuff. One accomplice was waiting outside the tent crouched down to receive our stolen goods, and another man stood up further back. I chased them away screaming, and once we had calmed down we went to look for a security guard. It took us a long time to find one, who eventually came with us back to our tent, but did not go immediately searching for the would-be thieves. We decided to awaken our family members in the neighbouring two tents, who discovered that they had had numerous items stolen, including two rucksacks full of belongings, which had been resting on the bed next to where they were sleeping. Very upset we insisted on waking the manager. We walked down to his house and upon explaining the situation to him he was not sympathetic or concerned, instead berating the guard because "this has already happened this week!". When I protested he turned to me and said "I didn't ask you to come to Uganda love". I was horrified. He then shut his door on us and we returned to our tent where we did not sleep at all, fearful that the thieves would return, and disturbed by noises a few hours later.
The next morning we went to the reception area early to meet with local tourist police to give our statements. We were further horrified to discover other guests there who had had items stolen from their tents a number of hours after we had raised the alarm. At this point security guards were nowhere to be found. That night six out of eight tents were robbed. During the entire process of giving our statements and talking to the police, the manager made no appearance, instead driving past us on his quadbike twice, stopping only to greet his dogs, resolutely ignoring all of us and the police present on his property. We were absolutely disgusted by his behaviour.
On a trip to Jinja made a month after this experience, of course staying in a different place, we stopped by Nile Porch only to encounter police present in the reception taking statements from people who had had their tents broken into.
This was an absolutely terrible experience, especially for our family on their first visit to Africa.
- Also Known As:
- The Nile Porch Hotel Jinja