The Club Santana is an example to all of the other establishments in Sao Tome on many fronts. Whilst I could probably extol its virtues forever, I'll try to summarise.
1/ Excellent service. We were met at reception by the manager. He balanced being very professional, with very nice. Upgraded us given that the hotel wasn't full, and escorted us personally to the restaurant area (which is simply stunning) and made sure we were comfortable. He clearly manages this place well. All the staff were professional, cheerful and friendly, even if we didn't always speak the same language, and even when we had issues understanding each other. The staff didn't say 'yes' to everything thay didn't understand (unlike other places..) and always found another member of staff who spoke English or French to help.
2/ Very very clean. OK so maybe the little bunglows are a little 80s inspired on the decoration front, but they are excellently maintained and spotless.
3/ Families. The only place in Sao Tome where we had a proper child's bed for our 3 year old (small and with side rails) and a suitable baby bed for our 1 year old (one he couldn't climb out of).
No problem for the staff to do suitable children's meals early evening, and very easily organised a babysitter for us so that we could enjoy our evening meal in peace.
4/ The food. Our French background means that good food is important to us. We certainly weren't disappointed here. If you don't stay at Club Santana, at least go for lunch at the restaurant on the little beach there, you won't regret it. Everything we ate was delicious.
5/ The location. Coming off the main road through the forest, one wonders where one will end up. The small bay where the lunch restaurant is located is stunning, as are the views from the main restaurant. It is only about 30 mins drive from Sao Tome, perhaps less depending on how quickly you drive, worth considering as a base if you want to spend the day in Sao Tome and then get further down the coast in the evening.
6/ Value for money. We found full board to be reasonable, given the excellent meals, quality of accommodation and all round service.
7/ Relative to other hotels. We stayed in three other hotels on the island. This was definitely the best.
I hope that this hotel continues to maintain its high standards and excellent food. Sao Tome being absolutely beautiful, we hope to visit again in a few years time, and it would be a joy to stay again at the Club Santana, only next time we would definitely stay for longer.
- Official Description (provided by the hotel):
- Sao Tome and Principe is a particularly special place, and Club Santana Hotel embodies the best of what makes this country wonderful, rendering it truly unique. Surrounded by a luxurious tropical landscape, and bathed by crystal clear waters, at Club Santana Hotel you'll certainly find the peace you've been looking for, away from the stress and busy lifestyle, and a little closer to your ideal of a perfect vacation. Paradise is waiting for you, with the serenity you desire, the greatest comfort, an excellent service and a unique hospitality. Come and enjoy the simple life of the fishermen, the rich history and the ancient smell of cocoa. We're expecting you. ... more less
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- Also Known As:
- Club Santana, Beach Hotel Sao Tome Island