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“Bah Humbug...”

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Crowne Plaza Lake Placid
Ranked #6 of 32 Hotels in Lake Placid
Certificate of Excellence
Reviewed January 24, 2008

Ok...it's the Holiday season, you're in Lake Placid, it's snowing...the last thing you want or expect is for the hotel you are paying much to much for to taint your vacation. Now, I understand, I booked the hotel knowing the price. And, if it was anything like the web site makes it seem it would have been a wonderful splerge.

I'll try not to ramble, but long story short this place has rooms not much better than a fifty dollar motel, extremely snooty staff (who, by the way, are not very helpful, try to make you feel small, then let kids go screaming through the lobby and don't seem to notice the woman asleep by the public fireplace in only a robe and legs open-not even shoes and let large groups of abnoxious high schoolers take over with NO personal hygine), AND nickle and dime you for EVERYTHING. Room service has a per person charge. Two small cups of coffee no better than the awful stuff in the room costs nearly $5.00 with tax. The copy machine even charges you.

The rooms are NOT CLEARLY advirtised at all. Be sure to ask in precise detail (and even if you do, be prepared...the woman I spoke to led me on to believe it was much more. She spoke of a great view and fireplace and it wound up being one OR the other-good thing we chose the view...the fireplace is a crappy corner gas with a view of the pool roof). Their beautiful looking restaurant is on the other side of the lake with no transports and the one in the hotel's food is grossly overpriced and looked no better than a fast food chain. Pool area really needs some matinence or to be redone.

Good things (hey-it was Christmas, I tried hard to get past all the nonsense):
the lobby is really beautiful. Especially all decorated. But beware, even if the hotel is not so crowded, all guests seem to flock to the fireplaces. The bartender Lynn was great-very friendly and down to earth.
I think that's it for good. Any money they put in for rennovations all went to the lobby. Looks nice, but let's put some of that into the rooms, shall we?

Anyone thinking of going-unless you have limitless funds (in which I doubt you'd really stay there) and stay in the newer wing, don't. Go for the $69 motel down the street and you'll be much happier.

Let's face it, when you spend a good amount of money, especially for vacations that for most are few and far between, you really don't want to feel ripped off.

  • Stayed: December 2007, traveled as a couple
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2  Thank tipsfortravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,237 - 1,243 of 1,345 reviews

Reviewed January 16, 2008

I was on a bus trip to Lake Placid via Motor Coach and the group had a buffet lunch at McKenzie's in the hotel. The food was sub-standard and the price for a glass of wine was $7.00! Two of the partcipants were rushed to the hospital the night before the lunch. Upon our arrival our Group Leader told them we were short two in the headcount due to an emergency. Can you imagine they wouldn't refund us the lunch for the two people that were still in the hospital? I could understand a plated meal, but it was a buffet! Even with a note from the hospital, they made us pay for them! Not only was the the front desk staff rude, they made us feel like we were trying to get something for free. I'm not sure how the hotel is still in business, it certainly isn't the staff, prices and food. I recommend you look elsewhere if you plan on visiting Lake Placid.

  • Stayed: October 2007
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1  Thank njtraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2007

If you're in mood to go on vacation and be abused by the hotel staff this is your place. Talk about rude!!! Don't even think about asking to speak to the manager, he's the rudest of them all. Inter-continental should be embarassed to be affiliated with this hotel. Pool is gross, rooms are disgusting and staff is rude. Don't say you weren't warned. On-line pictures are false advertising. It's a dump!!!

  • Stayed: December 2007, traveled with family
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2  Thank skifamilyNj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPResort, General Manager at Crowne Plaza Lake Placid, responded to this reviewResponded February 5, 2008

I am very sorry to read of this guest's disatisfaction with our fine hotel. The Crowne
Plaza Resort is Lake Placid's Largest and most popular Hotel (based on guest room nights per year). Our staff tries to be gracious and accomodating to all of guests, but during
high demand periods we are not always able
to offer the room location that everyone wants.
This hotel is rated in the to 15% of all Crowne Plaza Hotels in the world based on guest service surveys, so we do satisfy the great majority of our guests.
Hotel management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2007

My boyfriend and I planned a trip to upstate New York to see the leaves. After a breathtaking drive through the Adirondaks we arrived at our hotel. The staff was very helpful and friendly!
We had a suite in the new part of the hotel. The room was very beautiful. Full kitchen, granite countertops, coffee maker. The sitting room had a fireplace and the decor was very in keeping with the adirondak style. The bed and bathroom was everything and more than we had hoped for. On top of that the view was gorgeous. The hills all in color, we sat and watched the sun go down on the outside balcony. We loved it so much we stayed another night!
The only downside to our visit was alot of the resturants were closed for the season. We had a decent meal in the hotel lobby,
We were hoping to eat at the Veranda but it was closed, so we now have something to look forward to next time we go.

  • Stayed: October 2007, traveled as a couple
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1  Thank Pamela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2007

Despite not loving the hotel, the views could not be beat. That being said, the hotel was dark and old and despite being in a suite, there was no sitting area which made things difficult for eating. The whole suite felt a bit like a cave. There were no real food options for a family and many of the places I checked out online prior to the trip had been closed (about three). While the view was great, it does require hiking up and down a major hill in order to go downtown which is difficult with strollers and for most people. We ended up leaving a day early and moving on to the next step of our vacation - the front desk staff were extremely nice and let us alter our reservation at the last minute.

  • Stayed: October 2007, traveled with family
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2  Thank lilac7272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2007

We have stayed at the hotel 3 times: twice with Holiday Inn before and last time when it became Crowne Plaza. Absolutely NO difference with what it has been before (same rooms, same restaurant with the same tired selections), except the prices for the same types of rooms have doubled (especially the suites). Location is great though, close to everything. Heard the new wing is great, but have not stayed there.

  • Stayed: December 2006, traveled with family
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1  Thank NJtraveller95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2007

I like this hotel just fine and would have given it a better than averge review if it were still a Holiday Inn. It recently became a Crowne Plaza - a fancier line in the Holiday Inn family-but the only thing that changed really was the price- it went up a fair amount with the new designation. Same hotel, more money.

Stayed: February 2007
2  Thank BronxLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Lake Placid

Address: 101 Olympic Drive, Center Of Village, Overlooking Lake, Lake Placid, NY 12946-1407
Phone Number:
Location: United States > New York > Lake Placid
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Lake Placid
#8 Business Hotel in Lake Placid
#8 Family Hotel in Lake Placid
#10 Romantic Hotel in Lake Placid
Price Range: $113 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lake Placid 3.5*
Number of rooms: 249
Official Description (provided by the hotel):
Center of village, overlooking lake, adjacent to Olympic Center. Family owned & operated. Quality & Meetings Service Excellence award winner. Highlights: 245 guest rooms and suites, many with Jacuzzis & fireplaces, 45 holes championship golf, 6 tennis courts, indoor pool & whirlpool, fitness room, extensive meeting space, private beach with paddle & row boats at the Lake Placid Club. Restaurants: MacKenzie's, Great Room Lobby & Bar, The Lake Placid Club Golf House, (year round weddings/special events, and seasonal for lunch) and The Lake Placid Club Boathouse. ... more   less 
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Also Known As:
Crowne Plaza Resort And Golf Club Lake Placid
Crowne Plaza Resort & Golf Club Lake Placid Hotel Lake Placid
Lake Placid Crowne Plaza

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