We have stayed in Lake Placid many times in the past in a private rental home, this was our frirst time in a hotel. Ipon arrival the person that checked me in was quite rude and did not have the room available that I booked, I was told that I would have to pay an additional 200.00 per night to have a king bed which was what I reserved. I was tired and just said ok so that we could get some sleep. The room was located in the South buiding which is the newest section of the resort and has great views. The room was very nice with a fireplace and kitchenette area. Once we were settled in our room we received a voicemail message that they wanted us to go back to the front desk to pick up our breakfast coupons ( the front desk is quite far away from this section) we expected that since they said they forgot to give them to us they would have the courtesy to bring them do our room, when we asked them to do so they said no. Overall the location is good but customer service is not at all what it should be.
- Official Description (provided by the hotel):
- Center of village, overlooking lake, adjacent to Olympic Center. Family owned & operated. Quality & Meetings Service Excellence award winner. Highlights: 245 guest rooms and suites, many with Jacuzzis & fireplaces, 45 holes championship golf, 6 tennis courts, indoor pool & whirlpool, fitness room, extensive meeting space, private beach with paddle & row boats at the Lake Placid Club. Restaurants: MacKenzie's, Great Room Lobby & Bar, The Lake Placid Club Golf House, (year round weddings/special events, and seasonal for lunch) and The Lake Placid Club Boathouse. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Resort And Golf Club Lake Placid
- Crowne Plaza Resort & Golf Club Lake Placid Hotel Lake Placid
- Lake Placid Crowne Plaza