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Reviewed 3 weeks ago

Overall experience at the Golden Arrow Lakeside Resort was very pleasant. The hotel is located in Lake Placid and we were traveling there over the long weekend for some skiing / snowboarding at Whiteface Mountain. There were some nice holiday decor around the hotel, along with a fire place and two rocking chairs that you can hang out on, if you’re into that. Karleen, the lady who was helping us check-in was exceptional and very helpful.

Room - the room (we had #425) was spacious and had it’s own balcony overseeing Mirror Lake. During this time of year, they had the lake plowed and we saw folks skating, playing ice hockey, dog sledding and walking around during the day and night. They’ve even set up lights and make the scene look extra nice.

Bathroom - nice and clean. Was a bit confused as to why the shower didn't have a slider door / cover, as the water would splash all over the floor just outside the shower.

Hot tub, pool and steam room - there is a swimming pool, two hot tubs and a steam room. The hot tub was nice after a long day up in the hills.

FREE Parking - the FREE parking was definitely a plus. They have 3-4 levels of parking and we were on one of the top ones (lot D). Each floor has access into the hotel. Just be careful when you’re driving up and down the ramp during the winter, as ice can form, causing your tires to glide / slide. Upon check-in, they will give you a card to put on your dash.

FREE Shuttle - there was a FREE shuttle (not run by the hotel) that picks up and drops off at the parking lot across the street. The pick up times are usually every hour at the 13th minute and the drop offs are at the hour mark in front of the Whiteface center. The ride is approx 15-20 minutes once picked up near this hotel.

Mall - there is a small mall with a few shops connected to the hotel that you can access without stepping outside. We had dinner at one of the restaurants in the mall. It was good if you’re looking for a cheap eat.

My only complaint, and I wish I had gotten the name of the individual at the front desk, was when we pulled up and went to the front desk to ask for parking information and a lady with short black curly hair was not very welcoming and did not help answer our questions (giving us vague answers). She also quickly moved onto attending another guest in line before answering our questions. Management should figure out who this individual is and fix this before other guests are confronted with this poor, unwelcoming experience.

Room tip: Room #425 was quiet and had a really nice view of Mirror Lake
Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
24  Thank jacksonlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joell_Stetson, Marketing Strategist at Golden Arrow Lakeside Resort, responded to this reviewResponded 3 weeks ago

Thank you for the 4-star review and for going over so many aspects of the resort! We’re glad you enjoyed your stay and were able to see all the fun that takes place on Mirror Lake! Were glad you enjoyed your meal at the Alpine Mall and hope you had a great time skiing. We’re happy to hear that Karleen was so helpful when you checked in. We’re sorry to hear about your other front desk experience. We want you to know that is not the norm, as our front desk is usually very friendly and helpful and gets great feedback from our guests.

We hope you’ll join us for another visit soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My daughter and I went to Lake Placid for the first time. I have been following this place on Instagram for a while now, and I was hoping I wouldn't have my bubble burst when we actually went for a visit. We LOVED Golden Arrow, Everyone was very nice, we felt at home the minute we arrived. I loved that we did not need the car once we got there. It is really wonderful that you can access Alpine Mall from the property. We loved everything about this place!! Can not wait to return!! as a Golden guest in their Golden Guest program.

Date of stay: January 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank estherfiber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joell_Stetson, Marketing Strategist at Golden Arrow Lakeside Resort, responded to this reviewResponded 4 weeks ago

Thank you for the 5-star review! We're so happy that you and your daughter chose to stay with us for your first trip to Lake Placid! We're glad you enjoyed your stay and felt so at home. We hope to see you again soon for another great trip! (Thanks for following us on Instagram!)

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Reviewed 4 weeks ago

The Golden Arrow Lakeside Resort is always our first choice in Lake Placid, because it is a place we never have to leave! This historic hotel is very comfortable with a variety of interesting room choices, a great lake view, a nice restaurant and a popular indoor pool, and a fantastic location. Yes, it is a bit of a maze inside, so choose your room location carefully. This resort is family-owned, and the owners have lavished decades of care on the property. A great place to enjoy year round, but especially in winter when it is minus ten with a foot of snow outside, but inside there is a roaring fireplace and a friendly smile.

Room tip: Review floor plan carefully due to room variety
Date of stay: January 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joell_Stetson, Marketing Strategist at Golden Arrow Lakeside Resort, responded to this reviewResponded 4 weeks ago

Thank you for the 4-star review Mary! We're happy to be your first choice in Lake Placid! We're glad you were able to stay warm in cold temps and enjoy the great views. Thank you for noticing how much care goes into keeping the Golden Arrow the hotel that it is. We hope you'll be back for another visit soon!

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Reviewed 5 weeks ago

Golden Arrow exceeded all expectations - there is no reason to look elsewhere if you are visiting Lake Placid. We instantly felt at home. Cozy interior, beautiful lakefront views, friendly staff, delicious breakfast, high quality service. Truly cannot wait to return!

Room tip: Lakeside view is worth the extra expense
Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank MaisyElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joell_Stetson, Marketing Strategist at Golden Arrow Lakeside Resort, responded to this reviewResponded 4 weeks ago

Thank you for the 5-star review MaisyElizabeth! We're happy to hear you felt at home here and such great service! We hope you can come visit again soon!

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Reviewed 5 weeks ago

Third time staying at the Golden Arrow and they always meet our now high expectations. Go to LP for skiing which is not great due to Whiteface height and orientation so it ices up quickly but the Golden Arrow makes it a great experience. Stayed in 442 which was recently renovated and done extremely well. Easy walk across the street for the shuttle to the mountain and my car stays clean in their underground parking. Great deal with lift ticket and a great breakfast in the Generations restaurant. Stay 2 nights and the 3rd night is free is a great deal. People could not be nicer and they are genuine in their interest in making you feel wonderful about the whole experience. Dinner was also excellent.

Room tip: Ask for recently renovated rooms.
Date of stay: January 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank Eric K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joell_Stetson, Marketing Strategist at Golden Arrow Lakeside Resort, responded to this reviewResponded 4 weeks ago

Thank you for the 5-star review Eric! We're glad you were able to take advantage of the great ski package! It's very nice to be able to walk across the street and grab the shuttle to Whiteface and not deal with cleaning your car off. We're glad you enjoyed the updated room and your meals at Generations as well. We hope to see you again soon!

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