When we got to the hotel, they offered us a room near a vending machine, which produced a constant loud humming noise. Even when we entered the room and closed the door, we could still clearly hear the noise.
We complained to the woman in reception, who said she was the manager. She just shrugged off our complaints - without bothering to check them, by saying that nobody complained about it before. Never even bothered to go to the machine or the room to see if something can be done.
She did no attempt to find a true solution to the problem. She claimed that there are no more available rooms on the 1st floor - although we booked our room at least 6 months before.
She did offer us a room on the 2nd floor, for an additional price. She did so despite seeing I am confined to a wheelchair and the hotel has no elevator, so it was obvious that is no solution.
When we suggested we cancel the reservation and find a different hotel, she eagerly agreed and said she gives us 15 minutes to find a hotel and return, or the reservation will be cancelled. We did leave and we found a much better and welcoming hotel - cost more, but at least there you feel you are welcome and can enjoy your stay.
By the way, when we returned for our luggage (of course it took us more than 15 minutes to find another hotel), she solemnly announced she already cancelled the reservation. She also added sarcastically, that she checked the room and the noise came from the refrigirator and she turned it off "but now it's too late!" (by the way, when we took our luggage from the room, the noise was still there).
Unless you like to be treated like garbage, find another place - even if it costs more.
By the way, the town has a lot of hotels, even with better locations (closer to the mirror lake and the center of town).
- Official Description (provided by the hotel):
- The family-owned Best Western Adirondack Inn is perfectly situated on Main Street in Lake Placid, New York—just across the street from the Olympic Center and next to Mirror Lake Beach. For travelers to the Adirondacks and the Best Western Adirondack Inn, this is a truly picturesque setting for a family vacation or romantic weekend escape in upstate New York. ... more less
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- Also Known As:
- Best Western Adirondack Hotel Lake Placid
- Best Western Lake Placid