Whiteface Lodge is one of the most stunningly beautiful properties ever. So why did I give it a four rather than a five star review? Senior management does not focus on the customer experience--and with just a little effort this place could be fantastic. Don't get me wrong-the staff are pleasant and friendly-as long as you stick to their script. Simple requests, such as for hypo-allergenic bedding and repeated calls from the road for a one hour early check-in were muffed. Ditto for a broken kitchen faucet that sprayed water in my face and a 15-month toddler allowed to be in the jacuzzi!! That aside, the rooms are spectacular if you love the Adirondack look-pine bark, pine cones, and outdoorsy stuff. The spa, movie theater, and indoor/outdoor pool are lovely, as is the private beach. Two places not to miss-Paradox Lodge for an incredible meal and the Wild Center for a wonderful environmental education experience.
- Official Description (provided by the hotel):
- Nestled in the Adirondack Mountains, this exclusive resort is a haven of comfort and elegance. A retreat where guests can relax in sumptuous all suites resort and enjoy superb cuisine. A refined atmosphere, log architecture, fire places, world class spa, year round activities and the Canoe Beach club on Lake Placid. The Lodge is both a family friendly destination and an adult playground or romantic escape. A Member of Leading Hotels of The World and the most Luxurious Full Service Resort in the Adirondacks. ... more less
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- Also Known As:
- The Whiteface Hotel Lake Placid
- Whiteface Hotel Lake Placid
- Whiteface Lodge