I can't speak for the hotel itself as my friend and I only availed ourselves of the spa facilities, hopefully the hotel guests are treated with more respect.
My friend and I booked several spa services to celebrate our combined birthdays. Our first appointments were scheduled for 11am. We arrived at 11:03 (after getting a bit lost on our way) The snippy gal at the front desk informed us as soon as we walked through the door that we better "hurry up" inside to get started because every minute that passed was being subtracted from our 80 minute massage session.
Wow! What a way to start what should have been a relaxing spa experience! We tried to beg forgiveness and ask that we not be penalized by losing time from these expensive services but this same person continued to argue the "spa policy" while the minutes ticked away and we lost valuble time.
She told us she would discount the service and off we went to our massage appointments, tense and upset and looking at the clock the whole time. We both had several other services that afternoon and received a bill totalling almost $700 for us both. There was no discount reflected.
A day at the spa should leave one relaxed and refreshed. Not so at the Whiteface Lodge. Take your spa business elsewhere.
- Official Description (provided by the hotel):
- Nestled in the Adirondack Mountains, this exclusive resort is a haven of comfort and elegance. A retreat where guests can relax in sumptuous all suites resort and enjoy superb cuisine. A refined atmosphere, log architecture, fire places, world class spa, year round activities and the Canoe Beach club on Lake Placid. The Lodge is both a family friendly destination and an adult playground or romantic escape. A Member of Leading Hotels of The World and the most Luxurious Full Service Resort in the Adirondacks. ... more less
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- Also Known As:
- The Whiteface Hotel Lake Placid
- Whiteface Hotel Lake Placid
- Whiteface Lodge