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“Great location; poor customer service”
Review of Adirondak Loj

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Adirondak Loj
Certificate of Excellence
Horsham, Pennsylvania
Level 5 Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great location; poor customer service”
Reviewed October 20, 2011

This was my fourth trip to the Adriondak Loj; my second trip with my family. The location and outdoor experience could not be better. Situated perfectly for high peaks day hikes, the loj provides an excellent breakfast, a beautiful lake to swim in after a day's hike, and a Great Room filled with interesting and friendly people.

Unfortunately, the loj is sorely lacking in customer service. The environmental staff was wonderful, but the rest of the staff was distant and even rude. During my four trips, no staff member ever went out of their way to treat us like actual customers instead of adolescent campers. After booking a room for my family (myself, my wife and two sons ages 11 and 9) seven months in advance, I was told we had too many people in our room (even though we had rented the same room three years before.) They wanted us to split up and have two of us sleep in bunks in the large bunk house. I refused, but when checking out, they added an additional $140 to the bill. The person checking me out would not print off a copy of the bill before I paid, and I could not see it on his computer. He treated me with rude disrespect as if I had planned to cheat the hotel somehow.

The loj has a corner on the outdoor market in the Lake Placid area, and those who run it seem to feel no need to make customers feel wanted or comfortable.

Room Tip: Request a private room instead of a bunk in a bunk room.
See more room tips
  • Stayed August 2011, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank Tim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Service
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Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Nazareth, Pennsylvania
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 20, 2011

5 of us stayed in the tent for 2 nights, they are spacious (3 sets of bunks) with a picnic table and a small fire pit in front. Nice scenery, bathrooms are close and very clean for a campgrounds usage. The lake, the mountains, the information center were all great! Did not eat at the loj, so no comment for that, but it looks nice, as does the entire facility.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank WaynesTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
525 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed July 5, 2011

We went in a group of six for the July long weekend. We decided to try the lodge instead of camping for the convenience. It was raining when we got there around 9 pm. Our room was ready and the person at the desk was friendly. The atmosphere is very camp like..old, dark but all conveniences like showers and bathrooms were available. It is more like a hostel. We loved the breakfast served at 715 AM with a gong. We also had dinner on the last night..a delicious barbecue at 615 PM. There is a hot water station for drinks like coffee, tea and hot chocolate. Quiet time between 10 PM and 7 AM

It's great to come to a warm and welcoming place after a long and tiring hike. Heart Lake is right next to it for canoeing or swimming. Beautiful place overall!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seema60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walla Walla, Washington
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 29, 2010

The staff was very friendly and check-in was a breeze. There are a range of accomodations, ranging from rooms in the Loj itself to large canvas cabins, tent campsites, and Lean-To's. We stayed in a lean-to, which was quaint, romantic, secluded and somewhat isolated from other campers. The lean-to came with a bench table for eating and a firepit. The surroundings are very beautiful high trees and the sound of babbling brooks. There was a compost bathroom as well as a more advanced bathroom a bit further away with free hot water showers, a complete blessing after a ten hour hike, I appreciated it very much. The staff even invited us to a smores cook-off they hold every wednesday night, very friendly, they even offer free guided tours at certain hours. If you are hiking Mt. Marcy, the highest mountain in the area, it is a great starting point as the easiest trail to the summit starts at the campground. I would recommend the lean-to, but even in August it got very cold at night. The large canvas tents were also pretty impressive and I might try those instead next time.

You have to realize this is a campground, so I can't hold it to the standards of a hotel, so there were only minor complaints - Black bears are a problem and there is a host of issues surrounding the storage of food, but I cannot blame that on the staff, it is obviously for safety reasons. $112 for a lean-to for six people is a bit high considering it is not an enclosed building and you can camp for free in lean-to's located on the trails themselves. Also "quiet time" became an issue, which goes from 10pm-7am. If you have hiked literally all day, or driven up there all day, it's hard to finish cooking and relaxing by 10pm, so we had little time to hang out and "party". Honestly it should be pushed further at least an hour to 11pm, as that would still allow for 8 hours sleep until 7am. Although the website states the lean-to sleeps six, this is not the case if you intend on bringing air mattresses, so be aware and do not try to shove more than four people in one lean-to.

Overall I had a very good time and saw some breathtaking views, and the Adirondak Loj provided an excellent base camp with worthwhile amenities. Unless you need 100% modern comfort of a hotel, it is the perfect place to stay at while hiking the Adirondack high peaks.

  • Stayed August 2010, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
5 Thank Goneja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC, NY
Level 5 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed July 23, 2010

Adirondack Loj is an enlarged cabin that over the years, has had modifications to its once spartan design. Electricity, telephone, hot and cold running water were all welcome additions to a cabin that once was very basic. The cabin is heated in winter but is NOT air-conditioned in summer.

Two major types of rooms are available: private rooms or dorm rooms. Private rooms feature king or queen or 2-twin beds. They have a few small touches like a desk or table with reading lamps and plenty of space for two persons. Dorm rooms feature bunk beds or twin beds (loft). The downstairs dorm rooms are a little tight for four or six people (when full); the loft appears to be a little more spacious. No rooms have private bath. On the main floor is the ladies' bathroom and on the second floor is the gentleman's bathroom. On the main floor is the living room with fireplace and the dining room. There is no television, however there IS limited WiFi (10 MB per day) and a pay telephone. Nearby, on the grounds are rustic cabins and a hiking center. There are numerous trails which can be accessed from the property. A parking lot has room for plenty of cars. The only other major feature: Heart Lake (summer swimming).

Adirondack Loj is located at the end of public road, some three miles off route 73. The road is easily passable in summer and is plowed in winter.

Who stays at Adirondack Loj? Summer hikers and winter (XC) skiers. It is NOT a luxury resort. It IS comfortable. However, if your "standard" accommodation tends to be five-star resorts, you would then call this place "bohemian" at best. However, linens and towels are refreshed for every guest's arrival. Beds are not made and linens are not refreshed during your stay. Folks who are accustomed to home-like conditions and solid middle-class values will find the Loj clean, quiet and generally pretty comfortable.

Breakfast is included, but dinner is an $18.50 option...and recommended! Full breakfasts are served (early in the morning) and the dinner bell chimes at 6:15 pm sharp. We found little things like the coffee to be fresh and rich in flavor. Scrambled eggs with breakfast meats, hot oatmeal, cereals, juice, milk and toast were one offering. Waffles or French Toast or pancakes were offered on other days. Dinner was pork loin medallions, or barbecued beef on brochette or chicken with noodles were main entrees; tossed salad with choice of dressings, soup and some kind of vegetable or starch competed the meal. Desserts are delicious and are home made from scratch. Wine (red or white) is $3.50 per glass and ice cold beer...about seven choices, bottled, again, $3.50 per 12 ounce bottle, all available during dinnertime and up until 8:30 PM.

Heart Lake features summertime swimming in a very quiet and private setting. A small sandy beach with shallow wading area makes it ideal for little kiddies. A dock with Adirondack chairs makes it enjoyable for others...or lounge on the nearby lawn. If you stay in the Loj, you might wish to bring an old blanket for lawn lounging. Just past the wading area is a hip-deep swimming zone, which progressively deepens until you are completely submerged, if you wish. Nearby canoes await those who pay a small rental fee. We were up at the Loj during an impossible heat wave - daytime temps were in the low 90s, sunny and HOT! Heart Lake provided needed relief from the heat! In the summer, there is at least one brief (1-2 hr) guided tour up one of the more moderate trails. Many chose trails to Avalanche Lake, or Mt. Marcy or many other trails, which all network with the Loj. Daily trail reports are listed. The hiking center nearby (75 yards from the Loj) features a store with all the major necessities (maps, trail guides, water bottles, packaged gorp, clothing) for sale.

At night, guests gather in the living room (on warm nights, they also gathered outside). A piano in surprisingly decent tune was occasionally played. Board games, playing cards, and about 200 books on the shelves await for lodge guests. A drying closet (used mostly in winter to dry wet ski boots and damp ski slothing) is also present. Finally, a table (with sink) against the wall with hot coffee or hot water for tea for those who need a late-night beverage. Management asks for hushed tones after 10 PM and total silence after 11 PM as the walls are quite thin.

We were told Adirondack Loj books up solid during winter weekends, so plan early. During winter vacation weeks, the Loj is also sold out...every bed is spoken for. Summer weekends the Loj is busy however, mid-week the place was maybe 25-40% sold.

Adirondack Loj is ideal for folks who like outdoor summer adventure...hiking in the woods. In winter, it is a cross-country skier's delight. I would imagine a great season is fall foliage...cooler days that are insect free (we found the biggest pest to be deer flies or horse flies in the woods and rarely on the water.) If you like to hike or walk on more challenging terrain, it's all here. If you want luxury and plush comfort, then think about some other place.

Lastly, when summer hiking (or winter skiing) make sure to bring the absolute essentials for your hike/ski adventure. That means plenty of water for warm summer days and the right clothing for winter adventures in the woods.

Finally, if your Blackberry is glued to you (or your cell phone or net book or notebook computer) access in the woods is really VERY VERY limited. The Loj features Wifi, however, you are limited to 10 MB a day...acceptable for basic emails but two pages of Google maps, and I was toast. It's supposed to refresh every day at 9 am, but I was locked out for four days straight. It's very very basic connectivity..we tried to Skype and that didn't work well, either. Some 3G cell phones seemed to work, but not for long. If connectivity is essential...you might need to stay elsewhere.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank RobGNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pawcatuck, Connecticut
Level 1 Contributor
2 reviews
Reviewed February 23, 2010

we had a blast the room was big the hotel is in walking distance of just about everything, the staff was amazing

Stayed March 2007, traveled with family
Helpful?
Thank sades17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 18, 2009

I recently discovered the rustic charm of the Adirondack Log while hiking with a group of 17 women who call themselves the "Hallelujah Hikers". We completely filled the 12 beds in the loft in addition to four of the private rooms. The accommodations are simple but comfortable and better than sleeping outside in a tent.

The family style dining is the best way to meet other guests staying at the Loj. There is lively conversation and the decibels can get quite high as everyone shares their hiking adventures from the day. Breakfast includes eggs and bacon or pancakes and sausage. There is hot and cold cereal and plenty of fresh fruit. A brown bag lunch with two sandwiches of your choice, fruit, trail mix, and "Marcy bar" are freshly prepared each morning. You grab the bag with your name, stuff it in your day pack, and head out to the trails by 8:30 a.m.

After a long exhausting day of maneuvering the steep rocky trails, you head for the showers. The staff rings the dinner bell promptly at 6:15 p.m. the same way they would on a cattle ranch! When you arrive to the table, a warm bowl of soup awaits you with fresh baked bread. A big bowl of fresh salad greens is the second course and followed by the dinner entree for the night. Food is served family style in bowls and on platters. (This is not the place for you if you want a gourmet meal by candlelight for two.) The Loj is a lively place full of good-hearted people who love to share their hiking experience and give you a tip or two on your next hike.

I have a gluten-free diet and called the Loj before my arrival to make them aware of my dietary needs. Josh, our cook, went out of his way to make sure every dinner was safe for me to eat. He even prepared me a special dessert each night so I would not feel left out from the rest of the diners. I brought a bag of snacks in the event I would feel hungry but I never had to eat any of it. I did bring my favorite GF pancake mix and sliced bread for sandwiches to the kitchen (I'm very picky about what I like and any one who is gluten free will know you have brands that are tasty and some which are not!)

I would recommend the Adirondack Loj to anyone who is looking for a fun place to stay as a group. If you are a single traveler, be prepared to share a room with a stranger or you will have to pay full price for the private room even if you don't occupy the second bed. The reason most people stay at the Loj is for a place to sleep and eat before heading out on their daily hike. There are a substantial number of trail heads that are easily reached from the Adirondack Loj. Numerous attractions can be found within an hour from the lodge. If you like to shop, Lake Placid is about 15 minutes away and full of local crafts and well known stores. I can't wait to return next year with the hiking club so I can hike my next High Peak adventure!

  • Stayed September 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank CherP58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Adirondak Loj

Property: Adirondak Loj
Address: 1002 Adirondack Loj Rd, Lake Placid, NY 12946-4206
Location: United States > New York > Lake Placid
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 11 Specialty Lodging in Lake Placid
Price Range (Based on Average Rates): $
Number of rooms: 9
Official Description (provided by the hotel):
Set in a hiker's paradise, the Adirondack Mountain Loj offers rustic amenities and charm. ... more   less 
Also Known As:
Adirondack Mountain Loj Hotel Lake Placid

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