This was my fourth trip to the Adriondak Loj; my second trip with my family. The location and outdoor experience could not be better. Situated perfectly for high peaks day hikes, the loj provides an excellent breakfast, a beautiful lake to swim in after a day's hike, and a Great Room filled with interesting and friendly people.
Unfortunately, the loj is sorely lacking in customer service. The environmental staff was wonderful, but the rest of the staff was distant and even rude. During my four trips, no staff member ever went out of their way to treat us like actual customers instead of adolescent campers. After booking a room for my family (myself, my wife and two sons ages 11 and 9) seven months in advance, I was told we had too many people in our room (even though we had rented the same room three years before.) They wanted us to split up and have two of us sleep in bunks in the large bunk house. I refused, but when checking out, they added an additional $140 to the bill. The person checking me out would not print off a copy of the bill before I paid, and I could not see it on his computer. He treated me with rude disrespect as if I had planned to cheat the hotel somehow.
The loj has a corner on the outdoor market in the Lake Placid area, and those who run it seem to feel no need to make customers feel wanted or comfortable.
- Official Description (provided by the hotel):
- Set in a hiker's paradise, the Adirondack Mountain Loj offers rustic amenities and charm. ... more less
- Also Known As:
- Adirondack Mountain Loj Hotel Lake Placid